Overall Ratings & Reviews Hidden Garden

I had a terrible experience with this hotel before I even arrived. The address listed online was completely incorrect and led me to a dangerous, poorly lit alley in an unfamiliar part of the city. I was traveling alone and felt extremely unsafe. To make matters worse, I tried calling the hotel multiple times for assistance, but no one ever answered the phone. Not even a voicemail or automated message—just endless ringing. It was incredibly stressful and unprofessional. A hotel should at the very least provide accurate location information and be reachable in case of emergencies. This experience ruined the start of my trip, and I would not recommend this place to anyone. I ended up booking somewhere else entirely just to feel safe. Avoid at all costs unless you want to risk getting stranded and ignored.

An elegant hotel in downtown Cusco at a remarkably low price. It's near airport and bus station. The drawback is the rooms are small and no access tohot water during my stay. Overall a great value for the price!

- At the time I made the reservation their site offered "Free Suttle Service." A day prior to my arrival they said it was a system error and that they offered transportation for a fee. - Their showers have no shower curtains and therefore wetting the entire floor area - Hot water is limited. Staff would turn off the water boiler and customer would have to request to turn it back on

People was very nice but the area where located is not pleasant. Difficult to find at first.

Good