Hotel is new but staff is 50%good and just ok

Staff were great. I arrived early from my flight & they quickly got my room ready so I could unoack & relax. Meal was excellent.

Friendly staff.

Excellent, friendly and helpful staff. Both the restaurant and the morning buffet were good. Room was nice, with a great view of Mt Pico. Easy walk to town.

We enjoyed our stay at Pico Terramar. The room was spacious and clean. We really enjoyed the indoor pool area.

Lovely small hotel, the staff couldnt have been more friendly or helpful. The rooms are lovely and the location is excellent. We stayed here the night before climbing Pico and we were allowed to leave our bags and come back to the hotel the following day. They went out of their way to make our stay perfect. It was one of our groups birthday whilst we stayed here and they made her feel very special. The sea is closeby if you want a swim and lots of lovely restaurants. The spa is excellent also. Thank you for having us, hopefully we will be back one day.

This is a great option for those looking to stay in the area. Ample parking, spa facilities including a Turkish bath, and an outdoor pool. Staff was friendly, continental breakfast included, would certainly consider staying here again.

Very good staff. Place was very clean and well maintained. Front desk staff went over and beyond to accommodate us

A wonderful stay with the most helpful and accommodating staff! The rooms were lovely with amazing views and the staff ensured our stay was seamless from beginning to end. Would absolutely come back!

This was a lovely hotel. The rooms were modern, spacious and very nicely designed. There is a good breakfast buffet with some great cakes! The restaurant provides excellent food and was good value. The menu doesn't change very much though. I would love to stay again!

Very nice staff. Hotel restaurant is excellent.

Great!

Restaurant bread and butter were amazing

It was the most pleasant experience. I don’t understand how this property is not a 4 star hotel. The room was huge and very stylish, I think every room has views. The location is perfect and the staff is extremely friendly.

This is a new hotel in the area. Rooms are new and spacious. Friendly and helpful staff. Just outside of town and walkable. On site restaurant is great.

Excellent staff at the front desk and the rooms were large and tastefully decorated

A rack for wet towels would be nice.

The property and room were beautiful. The rooms were large and very comfortable. It was a short walk (15 minutes) into the village of Madalena. Breakfast was very good. The front desk staff were not very reliable - the hotel was supposed to pick us up and drop us off at the airport, but did not. Luckily we were able to get a taxi from the airport to the hotel. The front desk was supposed to arrange 2 taxis for me and never did, despite being reminded several times. One arrangement they failed to make was very late at night and I had to run to the village at 1am so I didn't miss my ride. I would stay there again and recommend the hotel, just make sure you make all your own arrangements and do not rely on the front desk. There are some very good restaurants within walking distance.

This is a brand new property! It was so spacious! Such a modern looking hotel! It goes great with Pico island as a whole! Great place to stay!

This is a wonderful hotel. Everything was top rated. The staff was very helpful and well informed. The room was very large and had wonderful amenities. Beautiful pool and spa. A beautiful ocean view