Overall Ratings & Reviews Fahira Hotel Syariah Padang

Dear Valued Guest, Thank you for your positive review of our overall satisfactory service and facilities. We also greatly appreciate your praise for the friendliness of our staff and their responsiveness in serving your needs during your stay. We would like to extend our sincerest apologies for the inconvenience you experienced regarding the water pump issue that caused the water to be cut off in your room. We understand that this is very disruptive, especially for bathroom needs. We are grateful that we were able to resolve the issue immediately and ensure that the hotel's water system is functioning normally again. As a new hotel, we are continuously striving to perfect every detail. We apologize if there is still a lingering smell of paint or dust in the room. Your feedback is very important to us in the process of repairing and maintaining the hotel. We are committed to providing the best possible stay experience for every guest. We look forward to welcoming you back to our hotel in the future with even more excellent facilities and services. Sincerely, Ega Endeska, General Manager

Thank you so much for your positive review! We're thrilled to hear that you enjoyed our beautiful, clean, and spacious room. Your satisfaction is our top priority, and feedback like this motivates us to continue providing the best possible stay experience. We look forward to welcoming you back again soon. Best regards, Ega Endeska, General Manager

Dear Sir/Madam, Thank you very much for your review. We greatly appreciate your compliments regarding our hotel's convenient location, close to various cafes and eateries, and the spacious and comfortable Deluxe room. We also sincerely apologize for the inconvenience you experienced on Sunday morning regarding the water supply issue. We fully understand how crucial water is, especially when you had to check out early for an exam. We deeply regret that the solution we offered at the time did not fully meet your needs, and that information regarding compensation was not proactively communicated. As an expression of our regret for this incident, we would like to clarify that on that day, we did indeed offer free breakfast to all guests, both those who booked rooms with and without breakfast. This is a form of comprehensive compensation from the hotel for the inconvenience. Regarding your suggestions regarding additional staff at the front desk and proactive notification, we greatly appreciate these valuable inputs. We understand that having limited staff (only one person at the front office) presents challenges in handling urgent situations like this. However, this is no excuse for not providing the best service. We will take your experience into serious consideration for future improvements. We will strive to improve our internal and external communication procedures to ensure that any issues are communicated to guests as promptly as possible. We hope this incident does not detract from your overall comfort during your stay with us. We are committed to continuously improving the quality of our services and facilities to ensure guest satisfaction. Thank you for your understanding and kind wishes. We look forward to welcoming you back again soon for an even better experience. Best regards, Ega Endeska, General Manager

Thank you very much for your positive review! We are very happy to hear that you enjoyed your stay at our hotel, from the comfort, cleanliness, to the deliciousness of the dishes we serve. The calm atmosphere that you feel is also our priority to provide a special stay experience. Your review means a lot and motivates our entire team to continue to provide the best service. We look forward to welcoming you back on your next visit to Padang. Best regards, Ega Endeska. General Manager

Thank you very much for your positive review. We are very happy to hear that you enjoyed your stay at Fahira Hotel Padang, and this is also a great motivation for our entire team to continue providing the best service. We look forward to welcoming you back on your next visit to Padang. Best regards, Ega Endeska. General Manager

Thank you very much for your positive review! We are very happy to know that you felt comfortable with the friendliness of our staff, the cleanliness of the room, and enjoyed the breakfast at Fahira Hotel. Guest satisfaction and comfort are our top priorities, and feedback like this motivates the entire team to continue providing the best, warm, and attentive service. We look forward to welcoming you back to Fahira Hotel. May every visit always be memorable and enjoyable. Warm regards, Ega Endeska. General Manager

Thank you very much for your kind words and for sharing your experience with us. We’re truly happy to know that our staff could assist you and make your stay more comfortable. Your appreciation means a lot to our team and motivates us to keep delivering warm, homey service to every guest. We look forward to welcoming you back at Fahira Hotel Padang. If there’s anything we can do to make your next visit even better, please let us know. Warm regards, Ega Endeska General Manager