Overall Ratings & Reviews Marine Parade Hotel

The kettle had mould in it, not checked regularly

Was nice The bedroom had the best space where in there is not much space where we will be confused if we have forgetten anything in any place of the room , it was perfect space for 2 person or a couple

Not what we expected at all. Looks like a crack house from outside, windows ate all so dirty you cant see out of them. No working lift so had to climb untold number of stairs to get to our room on the 3rd floor. Broken tv left on floor in room. The only thing that was clean was the bedding. No hot water, small handbasin in room that wouldnt drain, then the phonebox sized shower tray filled with stinking water. Have many photis of proof. Not what is represented on the website DO NOT BOOK, THIS PLACE IS JUST AWFUL, SHAMEFULL AND I WOULD BE ASHAMED TO TAKE PEOPLES MONEY TO STAY THERE. Strong smell of urine on our landing, everything filthy. The best thing they can do is ose it, gut it all, and start over. Im beyond words.

This hotel did not have hot water

I stayed in room 25. There was MOULD in my shower which is really dangerous for me personally because 15 years ago I contracted Pnemonia and nearly died from having mould in my house when I'd just moved in, resulting in me spending a week in the Royal Alexandra Children's Hospital in Brighton When I turned the shower on it was freezing cold, took a while to get it hot and then when it was finally hot and I started washing my hair and body the shower unfortunately kept turning off. I tried to get it back on, thankfully after just washing my hair and it would not turn back on, so I think it probably broke. I got out the shower and had to wash my body with the water from the sink, which didn't completely wash off so I just wiped myself clean and dry with a towel. The shower is also tiny, making it extremely hard to move around and as there was no shelf in the shower I had to put my shower gel and shampoo on the floor in the shower which was very complicated with there not being a lot of room to move around. I would stay at this hotel again because it's my regular go to hotel for a short break / night away BUT on this occasion I am very disappointed and would be happy with a refund / compensation if possible please. I didn't complain at the time because I didn't want to cause a problem or moan.

Nearly lost half the skin on my back from scalding shower which didn’t work well. The guy at front desk hides behind some door as then he does not appear available no front desk at all weird . Should have stayed at Burlington.

Excellent 2 day stay at this place, opp the beach/promenade and the Pier is in view, sunlight on the sea is the best thing, whatever weather

We got to the hotel it’s not the guys fault but he did not understand anything I asked although very friendly The room was ok but there was dirt on the sheet and cover perhaps they need a cleaner that checks everywhere we could not use the sink as the plug did not work There wasn’t enough supply’s to make a drink really either

Excellent value for money. I arrived late and was still met and welcomed by the host. It’s a budget busting place but the bathroom was well appointed, tv and cavities in the room perfectly adaquate.

An excellent hotel with amazing views of the sea.

This was my worst and scariest experience. It looked more like a prison than an inn. There is black mold everywhere, and cleaning is terrible.g. We did not stay there even one night, preferring to sleep in the car.

This is the worst hotel I have stayed at recently. 1. No hot water from the shower. 2. Toilet seat was broken. 3. Did not receive room cleaning on daily basis (the booking said clean room on a daily basis) 4. Staff were very in helpful about the shower so I had to contact hotels.com to try and solve the problem. 5. The mattresses is for the bin as it is all soft and has a big ditch in the middle so you are basically sleeping on the base of the bed. I would not recommend staying at this hotel as for the money paid you would expect a good mattress and hot water in the shower.

Not bad if you're only staying for a couple of days and just need somewhere to put your head down

Definitely get what you pay for, but perfectly fine stay. Had a small baby with us too!

Hotel felt very unsafe. Reception was terrible as the staff member was never in reception and you had to call a number because he was outside smoking all day. Room we stayed in diabolical, doors to the room wasn’t locking properly and we couldn’t swap rooms until our second night. Our bathroom door was hanging off so we couldn’t shut it properly. The curtain only fit half of the window. The room smelt like damp the whole time we were there. Would not recommend staying here. No bar/ restaurant inside of the hotel.

Checked in and was greeted by a very helpful and friendly Adel who kindly gave us a very nice room which is clean and bright and Ruth who rung to ask for feedback. I would give 5 stars for their service but 1 star for the hotel itself for reasons below. Unfortunately, the water stops for quite a while during my showers (up to 3 times on one occasion) which is not nice when covered in shampoo not knowing if it will come on again! It also makes a loud whirling noise like a helicopter outside when in the bedroom. The bed is very soft and there are some not nice smells in the corridors. The reception is unmanned most of the time so expect to wait outside on arrival to be let in or if you need a receptionist. Apart from that, the hotel is well located a few minutes from the pier and 10 minutes walk to the town centre. Overall the hotel needs redecorating inside and out. Hopefully the management will do this soon. The great plus in staying in Eastbourne unlike Brighton and other seaside towns are the free parking everywhere within 5-10 minutes walk to the town centre and pier / seaside.

The rooms were clean and beds comfortable. Tea and coffee was provided. On the downside we had stayed a few qeeks ago and rebooked for the Eastbourne Airshow. We spoke with the gentleman at reception and requested the same room as it was a large triple room with a sea view and was told that he had put the request on the system. However when we arrived and I asked if we had the room requested we were told no and they allocate the rooms randomly. If i had known that we would have booked elsewhere. Shower was a very small cubicle which my special needs daughter could not get in to which was another reason we requested the larger room. The hot water took several minutes to come through before it was warm enough.

The building looks derilict from outside, inside the restaurant is closed, bar is closed, no aircon, no staff onsite 8pm till 10am. Our first room absolutely stank of sewerage from the bathroom, and the shower had zero water coming out after the first of us used it. No staff were insite to talk to, and no refund was given for the dreadful smell and lack of shower. We then moved rooms and those issues were not there, but no aircon. It is clear theyve tried hard to decorate the hotel inside, the the person who is there during the day is very pleasant, just unforgivable the conditions the first night. The bathrom had air freshener in it, so they knew it was a problem. My recommendation... don't stay here mid summer, and consider other options carefully first before taking this as an ok last resort.

Do not go by the pics as rooms do not look like the way they are and said Sea veiw room smells tv did not work hole in door windows do not shut DO NOT GO BY ANY PIC OF HOTEL AVOID AT ALL COST

The receptionist Atta was very nice, he offered to help with my buggy countless times up and down the stairs and gave us more milk and sugar when asked. The room was nice for the price you pay per night, to the first look it was clean but i found behind the bed it hadn’t been hoovered. The room came with a fan which was very much needed as it was quite hot in the room and a radiator if needed. There is a little ‘kitchen’ in the lobby which had a toaster and microwave, which was very handy with a baby, and there is a kettle in the bedroom. There was no hot water when i went to go have a shower the first night there but i didn’t say anything because it was quite late, but i’m sure if asked it would have been fixed, but i checked again in the morning and there was hot water then. I would probably come again for the price and location which is just across from the beach.