The staff were amazing. The room was awesome a little quiet this time of year but we had a great time! Definitely recommend. If you like more people October to January is your time. Peacefulness? February was fantastic.

We were there in January and we ended up going during a cold stretch. Room was freezing. Some portable heaters would have been welcome. Lots of covers and heavy blankets though.

Staff was pleasant and accomodating

Accesible to the Christmas light show and the plaza. The staff was super helpful. And the rooms very clean. Beds a little hard.

Excelente. Fuimos a un curso de meditación en Gomde Casa del Dharma que está camino al Oro de Hidalgo, a solo 15 minutos del hotel. Las habitaciones son limpias, cómodas y bonitas. Son calientitas y hay cobijas extra por si te da frío. Tiene estacionamiento. Nos pareció una excelente opción para el curso. Comimos en el restaurante y está bien el desayuno y la comida.

Excelente y bellísimo hotel, habitaciones espaciosas , las camas muy cómodas y sobre todo muy limpio todo. Las sábanas y toallas verdaderamente blancas e impermeables. Hay estacionamiento seguro y buen restaurante. Está ubicado En el centro de Tlalpujahua, lugar de elaboración de esferas y vilas navideñas, muy cerca también del bello pueblo de El Oro, vale la pena visitarlo, ambos lugares muy bellos que te transportan al pasado. Muy recomendable

Nice place good over all clean .

el hotel es parte de la villa de Santa, lo hace muy conveniente. No me gustó que me hicieron estacionar lejos de recepción siendo que tenían lugar cerca.

es un hotel muy bonito estuvimos muy felices en nuestra estancia

Good

Thanks very good service and facilities.

Very nice room. After checking in, we requested that bedside lamp be replaced because it does not work and ceiling lights on other side of room do not light bed area for reading or working. Three hours later, lamp still broken.

Never judge a book by it's cover. Nice rooms, very interesting place and a beautiful walking village.

The location is excellent, nice room, good service, restaurant fine. but noisy and wifi did not work everywhere.

The office was cluttered and messy. They made us park up the hill, even though there was a lot with space next to our room They would not let us check in T 2:30 even though our room was ready. The sofa and furniture in lounge was hokey, ugly and uncomfortable. We were told we would get heater in bedroom, but no. Came in at 4:30 pm with no one in office/reception area even though they had our key. Called reception at 7:00pm and no answer. The room was nice, but cold. The outdoor was full of a fake alpine village. It was like a movie set with fake facade. It was really tacky. Families filled in to see it all day and night even though their real amenities - lounge, pool, gym and garden were all shut down. Out room was on the 3rd floor with no hall light half way. Very strange place. Internet does not work well. Expected more for 2200pesos.

Special place With carácter Of the town

At check in they did not take C/Cards had to pay cash. Paid for a certain type of room and was given a room in the Basement. Had to compline to get a proper room. They did provide the right room then.

Beautiful village, so fun for Christmas with all the decorations and ornaments for sale. The hotel was perfectly located in the center of everything but with large, lush green grounds to relax in.

It was ok. Every time we needed something like water to take a shower we had to go 3 floors up because they don’t have phones and when we wanted to go out they got mad because they had to open the back door for us and leave “unattended” another area and to come in made us wait 10 min in the cold with a baby. Zero hotel service experience.

Bathroom was terrible. Toilet didn’t flush and leaked all over the floor although it was not plugged. Only tepid not hit water. Room was very cold and was very musty smelling.