Overall Ratings & Reviews HOTEL SAN THOMAS INN

no shower, just the pipe cold water, no restaurant or water to eat torn sheets, no parking they didn't want to give out the wi-fi

Habitación sucia y toallas con sangre de menstruación. Sábanas manchadas

First night a water leak outside my room coming from the floor above. After returning back from all inclusive resort few days later. I get to my room there was no water throughout the entire building had to wait few hours to shower. No bueno

Made a 4 days reservation on April 2025 with Hotels.com. Upon arrival I was surprised by the incredibly amount of homeless people surrounding the hotel, nothing like this mentioned on the Hotels.com online brochure. I made the reservation and paid for it. It included WIFI as everyone requires, to my surprise there was no WIFI since it was broken, the room were not cleaned, they looked as if built in the 1970s and as if not cleaned ever since. The bathroom were ancient and the room "decoration" was hanging loose. I demanded a refund since I was not going to stay in this place but I was refused, they say that since I made the reservation with Hotels.com, I had to complain to Hotels.com. I complain to Hotels.com and within 24 hrs. the refuse my refund request. I did not stay in Hotel San Thomas for more than 1 hrs. yet I did not get my money refunded. Its a shame that Hotels.com its still listing this place with all the fake positive reviews. The place its dangerous, filthy and dysfunctional.

I enjoy the rooftop pool very nice!

The hotel location is easy to find, the area is not ugly but people hanging or passing around is. I never had a security issue, but didn’t feel it was safe. The best part was the attending girl attitude, the check in process, the price, and the fact of space for me, rooms were spacious. The worst part was they didn’t provide clean towels, and when requested they gave me 3 of those you put your feet after shower; and the 2 other towels received, one was stained with something like blood. The room and the hotel in general was not clean. Too much dust and hair in the bathroom, rusty metal parts, and dirt everywhere. For me it was just a night and I think I got what I paid for, it is a cheap hotel but maybe I’ll not come back.

i would never recommend to anyone this place to stay

It oks

My room was a messy, The Front desk don’t speak English,

My trip was amazing, the staff went out of their way to make sure your stay is excellent, clean rooms, breakfast time is excellent for late sleepers. Overall excellent.

Jus spent 5 days at the hotel the ladies at the front desk were very helpful and pleasant and the area need some sun lounges up by the pool and need a bar and proper Wi-Fi in the rooms and need the television to be able to change to English and cater more for English speaking guest but overall it was ah nice stay and we will be back!.

Terrible customer services haricots sucias hediondas a orina todo hotel ascensor / el lobby no tienen sillas de descanso, durante la noche escuchamos gente el calle donde está el hotel pidiendo auxilio porque fueron robados frente al hotel es un are peligrosa hay muchas prostitutas la experiencia fue terrible from desk nos dieron mal servicio la habitación y baños m fueron una esquerocidad no recomiendo

I like the price and two blocks away to the Balboa Park to exercise

It was okay

Las fotos son diferentes la habitación con cortinas con moho verde sucias las paredes con hongos las sábanas rotas el cuarto sucio es un hotel en abandono no lo recomiendo la atención mala y mal ubicada zona de peligro

Buen lugar. Muy amplio y buena atencion.

Este hotel esta con un muy mal mantenimiento, nuestra habitacion estaba con el drenaje del baño tapado, era una picina la ducha, solicitamos el arreglo y el personal de mantenimiento no trabaja los domingos, nos pasaron de habitacion y la que nos iban a dar esta llena de humedad, hasta olia y las paredes humedas, nos toco ir a una mucho mas pequeña que la que habia reservado, la limpieza es pobre, si no dices que te limpien no te arreglan la habitacion, se nota el descuido, en viajes anteriores habia ido, pero esta vez se nota el cambio, ya ni el restaurante esta operativo y cerca no hay muchas opciones para cenar o desayunar.... El personal muy amable y servicial no tienen la culpa del pesimo estado de las instalaciones

Los sofa cama estan descompuestos no quisieron darnos un colchón, el internet no funcionó

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La habitación TERRIBLE, con pedazos de maderas cubriendo las paredes, olor horrible en la habitacion y una cortina de plastico sobre la cama. Ha sido el PEOR HOTEL que he ido, decidimos irnos y perder el dinero antes de regresar.