I had a room without a view and had a strong smell of bleach. At least I knew it was clean. Bathroom was lovely though and location is great. Staff were so friendly too. Great for one night.

Great location

Bathroom is painfully small cycling and updated. The room was rather spacious but poorly appointed and dimly fight it. I booked a room with a garden View but had a window to a fire escape with no natural light. Nice Lobby. Staff okay but not overly welcoming.

O hotel é bom, a localização foi o fator principal para minha reserva porque fica próximo ao centro, ao metro e de algumas atrações. A localização lhe permite fazer vários passeios a pé. Os quartos são confortáveis mais precisa melhorar a iluminação. um ponto negativo é o café da manhã, não é self service ou estilo buffet e isso não me agradou. O café da manhã é bem limitado e com poucas opções.

Low budget hotel - you get what you pay for. There were no drinking glasses in the room or bathroom. There were no hand towels or wash clothes. There was no coffee in the building. The building is very very loud. At 2am, when I needed a ride share to get me to airport, the guy behind the desk told me not to wait outside because it was dangerous. he told me to run to the car. He told me the car would probably be waiting around the corner, but it was actually right in front.

Hotel é muito bem localizado, fiz muitas coisas a pé e os recepcionistas são muito atenciosos. Único fato engraçado é que a janela do meu quarto não tinha vista pra nada, então parecia noite o tempo todo. Hotel simples, mas aconchegante.

It was close to a subway station the facility was secured. The room was ok Hotel did not provide washcloths. The shower was nearly 9 ft.² or less. The bed was good.

The hotel is basic and in excellent location. Close to a metro and the Bella Vista area for bars and nightlife

Friendly staff and very clean place

Was good for une or two nigth, location complicated because trafic is terrible, not uber access

Staff was very strange/ show very uncomfortable action while I checked in. Room condition is bad, property is next to subway so quite convenient but also near the park so a lot of homeless people. Location near a few major tourist attractions but not recommended to stay there.

Room felt very dirty, definitely look much better in photos.

Not many dining options in the immediate area.

Great customer service

La ubicación es excelente, cerca de varios puntos de interés. La cama del dormitorio no es muy cómoda, ni tampoco las almohadas. Tuvimos problemas con la puerta del dormitorio y necesitábamos pedirle a alguien que la abriera todo el tiempo. El personal fue útil para esto, pero fue incómodo para nosotros. el desayuno es simple y a la carta, lo que lo limita y, además, el personal de esta parte del hotel dejaba confundidas las opciones que tenemos que pedir. En este sentido, no vale la pena pedir el desayuno incluido. El trato con nosotros fue respetuoso y cordial. Para los brasileños es una opción interesante, porque los empleados entienden un poco, o hacen el esfuerzo de entender lo que se solicita.

Experiência foi top!

Tuvimos una mala experiencia. Un trabajador del staff del hotel trató de entrar en nuestra habitación y abrió la puerta mientras dormíamos a las 5:50 am. Éramos dos mujeres solas, por lo que es alarmante que un hombre quiera entrar en la habitación donde supuestamente buscamos seguridad. Luego del susto pedimos explicaciones por teléfono en recepción y solo nos dijeron que fue un error del número de habitación porque querían realizar limpieza a esa hora. No se cercioraron de quiénes se hospedaban en cada habitación y el administrador ni siquiera nos ofreció disculpas. Nos fuimos de este hotel a buscar otro. Aparte de ello, las habitaciones y baños requieren una mejor limpieza, especialmente las toallas, ya que pedimos nuevas toallas y seguían sucias, y no nos pudieron ayudar con una plancha luego de solicitarla en recepción. En general se requiere una mejora en la manera en la que el staff trata a sus huéspedes.

Walking distance to main square, churches, shopping and many attractions. Hotel staff Leonardo is the only English speaking employee.

Window faced a dark hole in the building. Door sensors make alarm sounds when they close which kept me up as a small alarm sounded every time someone left their room. Location is okay but glad I didnt stay long.

I had a pretty nice stay but there were a few issues - the card key reader on the door was broken, there were no hangers, and the safe was stuck locked. The staff did their best to help me. Luckily there was someone at the reception 24 hours to let me into my room. There were a few issues with cleanliness, but just in certain hard-to-get-to ares like under the bed and dresser. Also there was some sort of rave on the 8th floor in the dining area on Saturday night, which I was not counting on, because I was on the 7th floor, and I was flying out early on Sunday (I was out late myself Friday night, so I didn't notice one way or the other then). Also, though there was room service 24/7, supposedly, coffee wasn't available before 8 am on Sunday (not even in the dining area or lobby). Aside from this, I had very enjoyable stay and had everything I needed. I could not eat any of the breakfast options, because there was nothing gluten free, but they had some things like mango juice, which I enjoyed. The area around the hotel is walkable and filled with tons of restaurants, and there is a big street fair with lots of arts & crafts. It is not too long of a walk to the city center either. I would stay again (but maybe not on the top floor).