Overall Ratings & Reviews Hotel Mousai Cancun Ocean Front Adults Only

Beautiful hotel. Love the arts.

Pool is horrible very small. Got the the hotel and i was surprised that it was not all exclusive. They make me bay extra 2200 dollars for me and my wife. Paid the extra 2200 dollars and then i was charged for every drink i had. Drinks are not even included in the all exclusive package. Do not reserve at this hotel.

Great service. Very nice room. Will be back!

To far from the hotel zone

This place was okay, but tiny little fixable details just kept dragging it down to the point that I wouldn’t recommend staying there. Their little iPad controllers in the rooms barely work, and with no physical controls on the walls you are left without crucial things like fans so we were waking up in a pool of our own sweat every morning. We had to cover 10 different little blinking lights all over the room at night. Staff linger in your room when delivering food to the point you have to tell them to leave. Staff told us one price multiple times, only to be uncharged by nearly 100% for things like the spa. The hotel called one of the scam cartel taxis that cost 150 dollars for a short trip for us. Even had a firework lit in my face by a waiter at dinner for my birthday without warning. Inhaling a bunch of toxic firework exhaust was not what I ordered for dinner. We had fun regardless. Just a bunch of really silly things that could easily be fixed. Its new development, so plenty of time to improve