Overall Ratings & Reviews Hotel El Jaguar

Friendly

This hotel is closed.

Staff was very nice. Location was excellent. Service was hospitable.

Fantastic service and coordination with restaurant staff. Great breakfast. Walking distance to both Sun and Moon pyramids.

I booked this property due the advertised 1 minute walk to the pyramids. In reality it was a 10 minute walk. Our room had no cold water to shower or flush the toilet. The club next door boomed all night until 3am. On a positive note the staff were friendly and helpful. The room was expensive through Expedia and didn’t come with breakfast. A poor choice of hotels and a bad experience.

This was one of the worst places I’ve stayed. Like my daughter described it”it was hell, unable to sleep” is super noisy due to their night club next door. Nothing is sound proof. You can hear everyone outside the room, at 8 am some loud noise kicked in, maybe an AC unit! Loud! It woke us up. We had No TV signal and No internet. One of the workers said their internet is usually bad and it goes out often 😠The pool is cold water. So unless you like cold water you can’t really get in, always ask if the pool is heated. Space between bed is like 10 inch apart no night stand in between of course so you have to put your stuff in the floor, bathroom ceiling and walls have some water damage or some type of mold, no sense of safety due to the room door because it has a regular house lock knob and so many little things that kill the experience

No hot water in shower but has hot water in the bathroom sink. The room was cold and has no temp control (weather was cold when sun was down on January 1st) Room & furniture was outdated and bed was uncomfortable. However, the staff were warm and helpful, and the larger selection hot breakfast buffet was incredible and tasty.

Our stay was decent overall, but there were some major downsides. The walls are very thin—you can hear everything happening around you. We stayed in a room close to the restaurant upstairs, and unfortunately, they hosted two parties back-to-back, keeping us awake until 2 a.m. each night. Additionally, the breakfast service was disappointing. The property seems to prioritize servicing the hot air balloon companies over their own guests, which left us feeling overlooked. While the location is convenient, the lack of sleep and subpar service made the experience less enjoyable than we had hoped.

Close to the puramids if you're up for a walk. The staff was super friendly and courteous.

Water supply is necessary

The hotel grounds are very clean and well maintained. The hotel room does need to be upgraded and no amenities other than a travel size shampoo and conditioner. We also stayed in a room where there is a night club/bar just across the garden. The music was extremely loud and it went on well into the night. On a positive note, Daniela at the front desk was very helpful and super accommodating.

It is very close to Teotihuacan. Generally a good place but staying in a triple room, the shower has no privacy which is not nice and made us a bit uncomfortable.

Clean room

We booked a room with a balcony through Expedia and paid more for it. When we checked in, the only room available was without balcony or view.

This has been one of our best experiences in any hotel. The staff were always on top of things and very friendly. Especially Ara, our receptionist. She went beyond her duties to make sure we were comfortable and made our experience fabulous. The breakfast was so delicious and there were many options to choose from. Everything was so clean. They wake up early to make sure everything is in perfect shape. The swimming pool was clean and the water was warm. Gracias Sra Ara for making our stay wonderful

Everything was good

The place was conveniently located next to the pyramids and on the boarder of the neighboring Pueblo. Basic accommodations, pools, restaurants, etc… The best thing about the whole experience was the hospitality! Some of the best I’ve ever had!

Las instalaciones me encantaron, el buffette muy rico. Súper accesible la ubicación, desde la terraza la vista es preciosa. No pude disfrutar de todas las instalaciones por condiciones climatológicas, aún así disfruté mucho la estancia.

Il manque des lumières tamisées ds la chambre trop éclairé au plafond , la tv marchait mal et fuite lors de la prise de douche

Bueno