The rooms and facilities at Hotel Maya were perfectly fine and met our needs. However, the service at the front desk was disappointing. While not every staff member was an issue, the gentleman who helped with our bags and the person who checked us out were both fantastic and very friendly, most of the front desk staff felt indifferent or even unfriendly. It often felt like we were unwanted guests rather than welcomed ones. It’s a shame because the rest of the experience was good, but the front desk's attitude definitely cast a shadow on the stay.