Overall Ratings & Reviews Hotel El Presidente Acapulco

This hotel is trying to recover from Hurricane Otto (2 years ago) No restaurant, no microwave or coffee pot. Good location and a beautiful beach. Extremely run down.

No internet available all day long! No drinking water in the rooms

The hotel was overall in terrible conditions. The rooms were torn down! The AC was leaking creating puddles and all they did was bring a towel. The bathroom shower was holding on for dear life. We got the room with a balcony, but it was so sketchy I was scared the balcony was gonna fall at any second. I couldn’t even bring coolers or hot food into the hotel and they had no fridge. Over all I was cursing myself for not looking more Into the hotel before booking. Don’t make the same mistake I did!!!

El hotel está muy sucio, sobre todo las cortinas, aparte de sucias, rotas, no te dejan tener hielera ni musica en el area de la alberca, el elevador no servía, el hotel el general está muy deteriorado, el internet no funciona, pesima experiencia, mejor me hubiera hospedado en el Calinda Beach.

Don’t stay here pictures are not near reality As soon I got there hotel didn’t have electricity. View is nice but not the best area. Don’t recommend at all

Big rooms with huge Balcony. excellent location.

The worst hotel I have ever stayed! Old, rusty, smelly and there was a spring out of the mattress that hurt my leg! No way to use their old and nasty towels, I bought towels at the supermarket for my whole family. The swimming pool was so dirty that we avoided it! Noisy, smelly and rusty air conditioning. Please consider to take this hotel out of hotel.com

The only thing I liked was the ocean view and being a stone throw away from the beach. NOTHING ELSE. I came very close to cancelling, due to a few reasons inluding the room not being ready at the time indicated and even after they told me to come back and they still made me wait almost 30 minuits after. I kept having issues with the key card as well and my frustration level was getting a bit high. They kept my I.D without telling me and thought I had lost it before retracing my steps and leading me back to reception. They were not clear that they keep your I.D as guarantee, For what? no place has ever done this out of hundreds of hotels I've stayed at. I was also annoyed with their no outside food or drink policy, but I saw people with coolers in the pool. So pretty much you have to sneak in the goods like contraband. Honestly I would only return here out of sheer desperation.

Me gustó la amabilidad de los empleados. Son amigables y serviciales.No me gustaron las instalaciones. Son viejas y obsoletas. la piscina es vieja y se ve descuidada, el agua se ve turbia. No hay aire acondicionado en la recepción, ni en las áreas comunes, los elevadores están muy viejos. Los muebles de las habitaciones son del siglo pasado, en la tv de la habitación solo se ven 3 canales. La señal de wifi es totalmente inestable, intermitente, es inservible. la herrería del balcón de la habitación está vieja y oxidada. la apariencia exterior del hotel es de total abandono. En general las instalaciones del hotel son lamentables y deprimentes.

Nice , clened and staff helpful.

Hotel en muy malas condiciones, olor a drenaje y acabados viejos y deteriorados.

Stayed at El Presidente hotel in Acapulco. Old, dirty and bad service. Absolutely no money has gone into modernizing the hotel and this hotel was built in 1957! Have nothing positive to say about our stay there!

When we arrived to our room we noticed that our room had a rusty A/C until that was hanging on the ceiling that had been repaired with ducked tape. When I was about to go to sleep I noticed that my pillow had foundation and their was a handprint on the wall. We didn’t receive enough towels and we only got a bedsheet. I tried to shorten my stay at the hotel. A day before leaving I witnessed our vehicle being brought back the driver spoke to an employee and then they took back the car around after 20minutes. Right after we drove out of the hotel we were stopped by a crooked cope and tried to charge us 1500 pesos otherwise we was going to keep our drivers license. We said that we didn’t know what he was saying and requested that we’d go to the embassy. It was about a block away. Once we arrived I explained what happened and the cope removed the ticket without a charge.

Horrible experience had to leave 2 days in advance with no refund or compensation of any kind

Muy bien todo

The location was excellent, within close proximity to Starbucks for coffee. The view of the bay is amazing! The hotel had rules that prevented outside food from being brought into the rooms, which was inconvenient as I was traveling with an 85 year old grandparent.

No new towels on a daily basis. Not allowed to get any type of food at any time insude your toom. Super noisy AC. No beach towels. Very mean and unprofessional staff overall. Got trapped in the elevator due to a blackout and no one care to check the elevators. The worse hotel ever in my entire life.

check in staff was rude and unorganized. building is old needs alot of work done. they close the beach acess and pool at 8pm parking fills up and once its full you have to find your own parking somewhere else.

Worst experience with a hotel ever, STAY AWAY!!! Room was disgusting! Bed was dirty, floor had sand everywhere, bathroom was falling apart and looked like it was from the 60’s, curtains were ripped and falling down, and to top it all off the room smelled like something died in it! We ended up checking out immediately after seeing the room and checking into Fiesta Americana down the street. I would HIGHLY recommend this hotel, after hearing about our experience the upgraded us for FREE to a King Suite room!

Great location and view