9.4
Exceptional
From 28 reviews
Provided by travelers on
Cleanliness

9.2

Room Comfort

9.2

Meal

9.1

Location

9.4

Service and Facilites

9.2

People often mention about Grand Sya Hotel
All
Family Friendly (1)
Sort by
Most Recent
Format
With Text
Preferences
All Ratings, Current App Language, See all reviews

Traveler Reviews Grand Sya Hotel

Number of reviews per page
20
40
Customer reviews
Resthy K. M.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 5 day(s) ago
The hotel is nice, the staff is friendly 🤩
Translated by Google Icon
See original
Find this review helpful?
A***n
icon-origin-TRAVELOKA
8.8
/10
Reviewed 1 week(s) ago
the downside is there are no smoking rooms...
Translated by Google Icon
See original
Find this review helpful?
R***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
The staff is very helpful, the best, I will recommend to my friends.
Translated by Google Icon
See original
1 people find it helpful
Accommodation's Reply
19 Sep 2025
Dear Sir/Madam, Warm greetings from Grand saya Hotel. Thank you for your positive review and appreciation. We are very pleased to know that our staff was pleasant and helpful during your stay. Your recommendation to our friends is a very meaningful award for us. We look forward to welcoming you back to Grand saya Hotel. Sincerely, Guntoro Purnomo, General Manager
Translated by Google Icon
See original
M***d
icon-origin-TRAVELOKA
8.4
/10
Reviewed 5 week(s) ago
Unfortunately there is no refrigerator in the room provided.
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
16 Sep 2025
Dear Sir/Madam, Warm greetings from Grand Saya Hotel. Thank you for your feedback. We apologize for any inconvenience regarding the in-room refrigerator. This suggestion will be taken into consideration by management for future service development to ensure a more comfortable guest experience. We look forward to welcoming you back to Grand Saya Hotel for an even better experience. Best regards, Guntoro Purnomo, General Manager.
Translated by Google Icon
See original
y***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
Very satisfied. Comfortable, nice atmosphere. Thank you
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
13 Sep 2025
Dear Sir/Madam, Warm greetings from Grand Saya Hotel. Thank you for your positive review. We are pleased to know that the hotel's ambiance and comfort provided a satisfying experience. We look forward to your next visit to Grand Saya Hotel. Sincerely, Guntoro Purnomo, General Manager
Translated by Google Icon
See original
Sri M.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
Great.. Clean… Cool and highly recommended
Translated by Google Icon
See original
2 people find it helpful
Accommodation's Reply
13 Sep 2025
Dear Mrs. Sri, Warm greetings from Grand Saya Hotel. Thank you for your appreciation. We are pleased to know that you enjoyed the cleanliness and comfort of the hotel. We look forward to welcoming you back on your next visit to Grand Saya Hotel. Sincerely, Guntoro Purnomo, General Manager
Translated by Google Icon
See original
MUNZIR
icon-origin-TRAVELOKA
9.1
/10
Reviewed 6 week(s) ago
This hotel is nice, but I don't like the interior colors and other properties. It's too heavy on the eyes with a mix of dark colors. It would be better to use soft, creamy colors that are soothing to the eye.
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
13 Sep 2025
Dear Mr. Munzir, Warm greetings from Grand saya Hotel. Thank you for your review. We are pleased to hear that you had a good overall impression of our hotel. Your feedback regarding the interior color and property is greatly appreciated and will be taken into consideration by management in developing future facilities to provide a more comfortable atmosphere for guests. We look forward to welcoming you back to Grand saya Hotel for an even more enjoyable experience. Sincerely, Guntoro Purnomo, General Manager
Translated by Google Icon
See original
F***h
icon-origin-TRAVELOKA
10.0
/10
Reviewed 7 week(s) ago
Everything is good, comfortable staying here
Translated by Google Icon
See original
1 people find it helpful
Accommodation's Reply
27 Aug 2025
Dear Sir/Madam, Warm greetings from Grand Saya Hotel. Thank you for your positive review. We are pleased to know that you enjoyed your stay at Grand Saya Hotel. We look forward to welcoming you back on your next visit. Sincerely, Guntoro Purnomo, General Manager
Translated by Google Icon
See original
D***a
icon-origin-TRAVELOKA
8.8
/10
Reviewed 8 week(s) ago
Hotel staff is friendly, check-in time is easy, service is okay.
Translated by Google Icon
See original
1 people find it helpful
Accommodation's Reply
25 Aug 2025
Dear Sir/Madam, Warm greetings from Grand Saya Hotel. Thank you for your positive review. We are pleased to know that the friendliness of our staff, the ease of check-in, and our service have left a good impression. We look forward to welcoming you back on your next visit to Grand Saya Hotel. Sincerely, Guntoro Purnomo, General Manager
Translated by Google Icon
See original
Profile Picture
Ucok B. P.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 8 week(s) ago
I think everything is really okay!
Translated by Google Icon
See original
1 people find it helpful
Accommodation's Reply
25 Aug 2025
Dear Sir/Madam, Warm greetings from Grand Saya Hotel. Thank you for your appreciation. We are very pleased to know that you had a pleasant stay. We look forward to welcoming you back to Grand Saya Hotel. Sincerely, Guntoro Purnomo, General Manager
Translated by Google Icon
See original
A***o
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.5
/10
Reviewed 9 week(s) ago
Grand Syah Hotel is great 👍 just ordered the bed not as requested. thank you management and employees of Grand Syah Hotel
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
25 Aug 2025
Dear Sir/Madam, Warm greetings from Grand saya Hotel. Thank you for your positive review and appreciation for the management and the entire Grand saya Hotel team. We apologize for the inconsistency in the type of bed you received, and will ensure this is addressed to ensure your next stay is even more perfect. We are pleased to know that you were overall satisfied. We look forward to welcoming you back to Grand saya Hotel. Sincerely, Guntoro Purnomo, General Manager
Translated by Google Icon
See original
F***a
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 9 week(s) ago
Comfortable, clean hotel, friendly staff and good service...
Translated by Google Icon
See original
3 people find it helpful
Accommodation's Reply
25 Aug 2025
Dear Sir/Madam, Warm greetings from Grand Saya Hotel. Thank you for your positive review. We are delighted to learn that the comfort, cleanliness of the hotel, the friendliness of our staff, and our excellent service have left a positive impression on you during your stay. This appreciation motivates us to continue maintaining our quality service standards. We look forward to welcoming you back for a more memorable experience on your next visit. Sincerely, Guntoro Purnomo, General Manager
Translated by Google Icon
See original
F***A
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 10 week(s) ago
The hotel is nice, clean, quiet, and well-equipped. The breakfast is plentiful and delicious. It's perfect for a weekend getaway with your partner or family. Definitely recommend it. I'll definitely be spending my next family vacation here. 😁👍🏼
Translated by Google Icon
See original
1 people find it helpful
Accommodation's Reply
25 Aug 2025
Dear Sir/Madam, Warm greetings from Grand saya Hotel. Thank you for your positive and detailed review. We are delighted to learn that the comfort, tranquility, completeness of our facilities, and the quality of our breakfast provided a pleasant experience for you and your family. Your recommendation means a lot to us and motivates us to continue maintaining the quality of our service. We look forward to welcoming you and your family back on your next vacation at Grand saya Hotel Palu. Sincerely, Guntoro Purnomo, General Manager
Translated by Google Icon
See original
j***e
icon-origin-TRAVELOKA
10.0
/10
Reviewed 10 week(s) ago
Very satisfied with the service, the hotel is clean, the rooms are comfortable, and the food is definitely delicious.
Translated by Google Icon
See original
1 people find it helpful
Accommodation's Reply
25 Aug 2025
Dear Sir/Madam, Warm greetings from Grand Saya Hotel. Thank you for your positive review. We are delighted to learn that the staff service, hotel cleanliness, room comfort, and the quality of our dishes have left a positive impression during your stay. This appreciation motivates us to continue maintaining our service standards. We look forward to welcoming you back for a more memorable experience on your next visit. Sincerely, Guntoro Purnomo, General Manager
Translated by Google Icon
See original
j***e
icon-origin-TRAVELOKA
10.0
/10
Reviewed 10 week(s) ago
The hotel staff is friendly, the rooms are clean and comfortable, and the food is five-star.
Translated by Google Icon
See original
1 people find it helpful
Accommodation's Reply
25 Aug 2025
Dear Sir/Madam, Warm greetings from Grand Saya Hotel. Thank you for your positive review. We are delighted to learn that the friendliness of our staff, the comfort of our rooms, and the quality of our dishes have left a positive impression on you during your stay. This appreciation motivates us to continue to maintain our service standards. We look forward to welcoming you back for a more memorable experience on your next visit. Sincerely, Guntoro Purnomo, General Manager
Translated by Google Icon
See original
j***e
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 10 week(s) ago
The location is in the city. The service is excellent, the deluxe rooms are spacious, comfortable, and clean, and the food is delicious.
Translated by Google Icon
See original
1 people find it helpful
Accommodation's Reply
25 Aug 2025
Dear Sir/Madam, Warm greetings from Grand Saya Hotel. We are very grateful for your positive review. We are pleased to know that our hotel's location, service, room comfort, and the cuisine we serve have provided a memorable experience during your stay. Feedback like this motivates us to continue to maintain the best quality of service. We look forward to welcoming you back on your next visit to Palu. Sincerely, Guntoro Purnomo, General Manager
Translated by Google Icon
See original
Guest
icon-origin-TRAVELOKA
10.0
/10
Reviewed 11 week(s) ago
Strategic location and very beautiful view in the middle of Palu city
Translated by Google Icon
See original
1 people find it helpful
Accommodation's Reply
25 Aug 2025
Dear Sir/Madam, Warm greetings from Grand saya Hotel. Thank you for your positive review. We are delighted to learn that our hotel's strategic location and views have provided a pleasant experience for you. We hope this pleasant experience will make Grand saya Hotel your first choice when you return to Palu. Best regards, Guntoro Purnomo, General Manager
Translated by Google Icon
See original
You’ve read all the top reviews.
Number of reviews per page
20
40