9.5
Exceptional
From 117 reviews
Provided by travelers on
Cleanliness

9.4

Room Comfort

9.4

Meal

9.2

Location

9.4

Service and Facilites

9.3

People often mention about Azana Boutique Bandar Lampung
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Bathroom (20)
Bedroom (19)
Staff Friendliness (18)
Ambiance (18)
Distance to City Center (17)
Accessibility (17)
Taste (17)
Room Space (16)
Hotel Area (16)
Family Friendly (15)
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Traveler Reviews Azana Boutique Bandar Lampung

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40
Customer reviews
Verified Traveler
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 day(s) ago
The hotel staff is responsive to requests for assistance, friendly, and provides excellent service.
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Nadia O. I.
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Staycation
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10.0
/10
Reviewed 4 day(s) ago
The service is very good, clean and comfortable.
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L***a
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8.2
/10
Reviewed 5 day(s) ago
Fun. Clean restrooms. Netflix. Comfortable rooms. Kids' pool.
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Accommodation's Reply
30 Sep 2025
Dear Valued Guest, Thank you for your positive review and for choosing Azana Hotel Boutique Lampung as your accommodation. We are pleased to know that you enjoyed your stay, from the cleanliness of the restrooms, the in-room Netflix, the comfort of the room, to the children's pool that you can enjoy with your family. We hope this pleasant experience will bring you back on your next visit. Warm regards, Azana Hotel Boutique Lampung Management
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T***e
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 day(s) ago
The hotel staff is very friendly and smells good... The breakfast is delicious, the room is quiet.
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Accommodation's Reply
30 Sep 2025
Dear Valued Guest, Thank you for sharing your experience staying with us at Azana Hotel Boutique Lampung. We are delighted to hear that the friendliness of our staff, the refreshing aroma, and the serene atmosphere of our rooms provided a comfortable stay. We are also pleased that you enjoyed our breakfast. We hope to welcome you back again in the future with equally impressive service. Warm regards, Azana Hotel Boutique Lampung Management
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adam r.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.8
/10
Reviewed 6 day(s) ago
Strategic location, comfortable indoor swimming pool.
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Accommodation's Reply
30 Sep 2025
Dear Mr. Adam R., Thank you for your positive review! We're glad you enjoyed our convenient location and the comfort of our indoor pool. We look forward to welcoming you back soon for an even more memorable stay. Best regards, Azana Hotel Boutique Lampung Management
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teguh p.
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 7 day(s) ago
Staying for 2 days at the Azana Boutique Hotel in Bandar Lampung was very memorable. The room was quite spacious, the breakfast was complete and delicious, the view from the balcony was also nice, the staff were friendly, especially Mas Rian who helped during the check-in process. Certainly, if I have another business trip to Lampung, this hotel will be my main choice.
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Accommodation's Reply
30 Sep 2025
Dear Mr. Teguh P. Thank you for choosing Azana Hotel Boutique Bandar Lampung as your accommodation for the past two days, and for this very positive and impressive review. We are very pleased to know that you were satisfied with the comfort of your room, the variety and taste of breakfast, and the view from the balcony that you can enjoy. Thank you also for your appreciation of the friendliness of our staff, especially Mas Rian. Feedback like this is an encouragement for the entire team to continue providing the best service. We are very much looking forward to your next visit, especially if there is a business trip back to Lampung. We hope that Azana Hotel Boutique will always be your first choice. Warm regards, Azana Hotel Boutique Lampung Management
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ilin s.
icon-origin-TRAVELOKA
9.4
/10
Reviewed 1 week(s) ago
Thank you to the front office staff, Mr. Febri, and housekeeping, Mr. Adhari, for providing very friendly service and cleaning the room quickly and neatly. My room was upgraded to a deluxe room with a beautiful city view.
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Accommodation's Reply
30 Sep 2025
Dear Ms. Ilin S. Thank you for taking the time to share your experience staying with us at Azana Hotel Boutique Lampung. We are very pleased to hear that the service from our Front Office staff, Mr. Febri, and the Housekeeping team, especially Mr. Adhari, has left a good impression on you. Guest satisfaction and comfort are our top priorities, and positive comments like this are a great motivation for our entire team to continue providing the best service. We are also pleased that you enjoyed your room upgrade to a Deluxe room with a beautiful city view. We hope this moment added to the comfort and pleasant impression during your stay. We look forward to welcoming you back on your next visit. Please do not hesitate to contact us if you have any special needs or other requests. Best regards, Azana Hotel Boutique Lampung Management
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Ayu S. N.
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Staycation
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10.0
/10
Reviewed 1 week(s) ago
I checked in with the assistance of Dava, who was super friendly and received a free upgrade from an Executive to a Junior Suite. There was a slight issue with the room, but the hotel responded quickly and moved us to another room. The room was clean, the service was friendly, and the food was delicious.
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Accommodation's Reply
30 Sep 2025
Dear Mr. Ayu S. N. Thank you for sharing your experience at Azana Hotel Boutique Lampung. We are very pleased to know that Ms. Dava was able to assist you with your check-in process and that you enjoyed a free upgrade to a Junior Suite. We also appreciate your understanding regarding the inconvenience you experienced in your room and are pleased to know that our team was able to respond quickly to ensure your comfort. Room cleanliness, friendly service, and a variety of food are things we always maintain, and we are happy that you experienced them firsthand. We look forward to welcoming you back again in the future for an even more enjoyable experience. Warm regards, Azana Hotel Boutique Lampung Management
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Verified Traveler
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.4
/10
Reviewed 2 week(s) ago
The food variety is lacking, the account for watching TV is not available, we have tried calling the receptionist but were not directed to use the existing account so we decided to use our own account for Prime, Video, Netflix.
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Accommodation's Reply
30 Sep 2025
Dear Valued Guest, Thank you for taking the time to share your experience during your stay at Azana Hotel Boutique Lampung. We apologize for the inconvenience you experienced regarding the food selection and the difficulty in using your account for TV services such as Prime, Vidio, and Netflix. Your feedback is very important to us, and we will immediately follow up with the relevant team so that guests receive clearer guidance and better service in the future. We appreciate your understanding in continuing to use your personal account, and hope your next experience will be much better. We hope we will have the opportunity to welcome you back again in the future. Warm regards, Azana Hotel Boutique Lampung Management
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H***i
icon-Staycation
Staycation
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9.3
/10
Reviewed 2 week(s) ago
Cleanliness can still be improved, insects can be eradicated, rooms can be freshened, and the alertness of hotel staff can be improved, thank you.
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Accommodation's Reply
23 Sep 2025
Dear Valued Guest, Thank you for your time and attention in providing us with valuable feedback. We apologize for any inconvenience you experienced during your stay at Hotel Azana Boutique Lampung. Your feedback regarding cleanliness, the presence of insects, the room freshener, and the responsiveness of the hotel staff has been noted and is being taken seriously by management. We are committed to continuously improving the quality of our service and guest comfort. We will take immediate corrective action to ensure a better and more memorable stay in the future. Once again, we thank you for your feedback and suggestions. We look forward to welcoming you back in the future. Sincerely, Management of Hotel Azana Boutique Lampung
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M***d
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
Good service, clean and tidy rooms.
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Accommodation's Reply
23 Sep 2025
Dear Valued Guest, Thank you for your positive review. We are delighted to learn that you were satisfied with our service, as well as the cleanliness and tidiness of your room during your stay at Hotel Azana Boutique Lampung. Reviews like this motivate our entire team to continue providing the best service and maintaining a high standard of comfort for every guest. We look forward to welcoming you back in the future for an even more memorable experience. Sincerely, Management of Hotel Azana Boutique Lampung
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Listia V.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.3
/10
Reviewed 4 week(s) ago
Everything is comfortable. Except for the food, which in my opinion is lacking in taste. Hopefully, in the future the food will taste better. Because it's a shame that the room is comfortable but the breakfast is lacking.
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Accommodation's Reply
23 Sep 2025
Dear Ms. Listia V. Thank you for your time and willingness to provide a review regarding your stay at Hotel Azana Boutique Lampung. We are very happy to hear that you felt comfortable with the room facilities we provide. However, we also apologize for your dissatisfaction with the taste of the food served at breakfast. Your feedback is very much appreciated and will be used as an evaluation material for our kitchen team so that we can continue to improve the quality of taste and menu variety for future guest satisfaction. We hope to welcome you back with a more enjoyable experience overall. Sincerely, Management of Hotel Azana Boutique Lampung
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G***g
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
The room was neat, clean, and fragrant. However, yesterday I received a towel that smelled a bit musty. Perhaps the laundry service isn't up to par. Please upgrade it. During breakfast, the cleaning staff was still sweeping and cleaning the floor. I think that's not good, because the dust inevitably gets everywhere. Then, some of the staff were chatting while I was finishing breakfast, at the entrance and exit of the restaurant. Please pay attention to this. Thanks! Overall, 98/100! Highly recommended!
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Accommodation's Reply
08 Sep 2025
Dear Valued Guest, Thank you for your very positive review and rating of Azana Boutique Lampung. We are pleased to know that you felt comfortable with the cleanliness, tidiness, and fragrance of your room during your stay. Your feedback regarding the inadequate towels, the cleaning staff's activities during breakfast, and the attitude of some of our staff who may have seemed unprofessional are of particular concern to us. This is an important evaluation for us to continue improving the quality of our services, especially in terms of laundry, public area cleaning procedures, and the professional attitude of all staff in the hotel area. Once again, we thank you for your trust and recommendation. We look forward to welcoming you back with an even better experience in the future. Sincerely, Azana Boutique Lampung Management.
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N***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
The service is really friendly.
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Accommodation's Reply
08 Sep 2025
Dear Valued Guest, Thank you for your positive review. We are delighted to learn that our friendly service left a positive impression during your stay at Azana Boutique Lampung. This kind of feedback motivates our entire team to maintain and improve our service quality in the future. We look forward to welcoming you back on your next visit with an equally pleasant experience. Sincerely, Azana Boutique Lampung Management
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r***i
icon-origin-TRAVELOKA
9.7
/10
Reviewed 4 week(s) ago
Keep it clean, comfortable.. New hotel.. Right in the city
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1 people find it helpful
Accommodation's Reply
02 Sep 2025
Dear Valued Guest, Thank you for taking the time to share your experience during your stay at Azana Boutique Hotel Lampung. We greatly appreciate your appreciation for the cleanliness, comfort, and ambiance of our hotel. As a newly established hotel strategically located in the city center, we are committed to maintaining the highest standards of service, cleanliness, and quality of our facilities to ensure an optimal stay for every guest. Positive feedback like this motivates our entire team to continue providing the best service. We look forward to welcoming you back in the future. Sincerely, Azana Boutique Hotel Lampung Management
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T***a
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
Very cool, good, comfortable, just right
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Accommodation's Reply
31 Aug 2025
Dear Valued Guest, Thank you for your positive review. We are delighted to learn that you enjoyed the cleanliness and tidiness of your room during your stay at Azana Boutique Lampung. Your recommendations and appreciation motivate us to continue providing the best service and maintaining the quality of our facilities. We look forward to welcoming you back in the future. Warm regards, Azana Boutique Lampung Management.
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D***s
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
Okay, the place is comfortable. Staying with family is really nice.
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Accommodation's Reply
02 Sep 2025
Dear Valued Guest, Thank you for your positive review of Azana Boutique Hotel Lampung. We are delighted to learn that you and your family enjoyed your stay at our hotel. Guest comfort and satisfaction are our top priorities, and reviews like this inspire us to continue providing the best service. We hope this enjoyable stay has brought back valuable memories for you and your family. We look forward to welcoming you back in the future. Sincerely, Azana Boutique Hotel Lampung Management
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N***g
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
The room is comfortable, neat, and clean. I recommend staying here, it's great.
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Accommodation's Reply
30 Aug 2025
Dear Valued Guest, Thank you for your positive review. We are delighted to learn that you enjoyed the cleanliness and tidiness of your room during your stay at Azana Boutique Lampung. Your recommendation and appreciation motivate us to continue providing the best service and maintaining the quality of our facilities. We look forward to welcoming you back in the future. Warm regards, Azana Boutique Lampung Management.
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Andiwijaya
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.5
/10
Reviewed 5 week(s) ago
A perfect choice for a family stay. Azana Hotel is highly recommended for those looking for a hotel in the city center with quick and easy access. Continued success, Azana.
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Accommodation's Reply
29 Aug 2025
Dear Mr. Andiwijaya, Thank you for your positive review and for your trust in choosing Azana Boutique Hotel Lampung as a place to stay with your family. We are very pleased to know that your stay at our hotel met your and your family's expectations. Your comments regarding our strategic location and the comfort we offer motivate us to continue providing the best service. We look forward to welcoming you and your family back to Azana Boutique Lampung. See you soon. Warm regards. Azana Boutique Lampung Management.
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L***y
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
It was a great experience spending time with my family at Azana, a new hotel in Bandar Lampung with easy access to the city center.
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Accommodation's Reply
29 Aug 2025
Dear Valued Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Management Azana Boutique Lampung
Number of reviews per page
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