Dear Valued Guest, Thank you for your very positive review and rating of Azana Boutique Lampung. We are pleased to know that you felt comfortable with the cleanliness, tidiness, and fragrance of your room during your stay. Your feedback regarding the inadequate towels, the cleaning staff's activities during breakfast, and the attitude of some of our staff who may have seemed unprofessional are of particular concern to us. This is an important evaluation for us to continue improving the quality of our services, especially in terms of laundry, public area cleaning procedures, and the professional attitude of all staff in the hotel area. Once again, we thank you for your trust and recommendation. We look forward to welcoming you back with an even better experience in the future. Sincerely, Azana Boutique Lampung Management.