Shower too hot. Didn’t know how to adjust. No hair dryer

Great property, updated with a rustic style. The bed was awesome! Only improvements would be to the hot water heater on the shower as it is hard to regulate the temperature of the water.

Nice room. Small but neat. Could use a small table or other piece of furniture other than a camp stool. Closet is too tall for hanging up clothes.

This was a very cute boutique hotel. But it needs some additions to be rated a 5 star. The rooms lack a bit of paint and the showers are either very cold or very hot. The room is also missing a save to put money and important documents as well as a small fridge. Besides that, the place was very clean and the staff was willing to help at all times.

Excellent hotel, great location and breakfast, quiet.

Casa Emma Hotel was amazing. The rooms were clean cosy and spacious and the pool was perfect to relax by. The staff were very friendly and accomodating! The building is beautiful and in the best location, a short walk to everything you need. Would highly recommend!

The property was centrally located, which was convenient, but that also means it’s right in the hustle and bustle, where the prostitutes and people aggressively selling stuff congregate. The property itself was beautiful, and the employees were kind and helpful. The pool seemed to have a leak or something as the water level kept getting lower and lower, so I didn’t go in, but it’s a nice little spot to relax and unwind.

Great experience, nice staff and the breakfast was delicious too. I’ll definitely back soon. Thanks

Excellent small hotel, right in the middle of the historical center but the rooms are away from the street so it's very quiet. The staff is extremely nice and helpful. The breakfast is the same every day but very tasty and enough (eggs ith toast, cheese, a plate of fruit, and a juice -- of a local "exotic' fruit). AC most welcome. I put 4 stars for comfort only because there is no chair or a night table in the room (just the bed) and the light was not over the bed in my room.

Right in the walled city and walkable to everything. Felt safe walking even at night as a solo female. Despite it being loud on the streets, inside the hotel you could hear nothing. It was quiet except when someone was talking loudly outside the door in the hallway ( room doors go to the exterior). I was on the top floor so not sure how the lower floors are with sound especially being by the pool. Water was hot and air conditioner was great. Would stay again. Only recommendation is to have a hair dryer for each from, not just one that you have to share with the whole property - or just bring your own.

The receptionist they all was very nice and very helpful hotel is very quiet and peaceful feels like home a nice home cook breakfast The hotel is walking distance to everything Great night, Life Restuarant food clubs I highly recommend this hotel

Super agradable, amables, muy limpio, la cama deliciosa, recien pintado todo el hotel muy bien ubicado. Muy recomendable

This hotel has a great location and wonderful staff. It is very hot in Cartagena and luckily the air conditioning at the hotel was ice cold if you wanted it. The rooms are perfect and beds very comfortable. Staff helped me plan a few excursions and recommended a great steak house for dinner. Would definitely recommend and return.

The hotel is very new. They are improving it so it will be even better. It is also pleasant to the eye. It has a small pool I did not use, but it is pretty and has a small waterfall feature that is relaxing and soothing. It is located in the middle of everything, but luckily, no noise from the street gets in the bedrooms. It’s like an island in the center of the historic district. The best thing is the staff. They are polite, helpful, problem solver people. Breakfast is prepared daily, including a fresh new fruit juice every day. House made tropical fruit juice every day! The shower is different.. but it works. I’ll advise the management to consider adding a bedside small table/seat. The closet does not fit a dress, but I hanged them on the sliding door rail and it worked.

Our stay at Casa Emma was wonderful. Kevin and the rest of the staff were so nice and helpful. Loved the location !! Safe and close to everything!! Love Cartagena 🇨🇴

Super !

The staff is very kind and helpful

Staff that work at this hotel are friendly and helpful Whatever you need they’ll do their best to help you Kudos to Kevin and Omar

Close to restaurants and night locals.

The room was extremely small. Had to push the bed against the wall to place my suitcase on the floor. I expressed my concerns and decided to leave to staff was extremely kind and understanding and refunded me the rest of my stay.