Friendly staff but terrible condition.. tiles fallen off, holes in the wall where the vent used to be filled with a toilet roll, illegal and dangerous bathroom light (literally a bulb in a normal socket). Dubious stains on the foot protector...

Dump - this hotel is desperately in need of some investment. The bathrooms are falling to pieces with missing tiles, holes in the wall, and old tired shower didnt work. From the outside it looks abandoned with broken windows and missing cladding panels - very tired, and battered in a really rough run-down area of Newport. Absolute dump of a hotel

We were shocked at the condition of the so called hotel. The photos of the hotel were totally missleading and the room was at best very shabby and run down. The amenities were not as describred for instance Garden view was over a back yard, there was no hair dryer, no information regarding the WIFI connection and we were asked to purchase shower gel as it was not available. Also the electrics were badly wired in the room.

Room very clean location is excellent for shopping etc .

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Very pleasant staff, and everything you needed at a very good price

The room had stains on the wall in all of the room including the bathroom

The hotel is in a good location however the couple that was staying in the room next to mine where continuously fighting and arguing with each other until the early hours of the morning with one night them playing loud music until 5am which if you are in Newport for work and cannot sleep due to this is not good

It was ok stay here the members of staff was friendly and that is the key when you doing these type of business

Ok

I would stay here again

Amazing ppl

All staff were amazing helpful.very welcomeing pnly downfall being in attic room even tho when booking it was put in note need easy access.not attic room. Room was booked by hotels.com went through expedia and the room they put me down for wasnt same as what i ordered so hotle upfraded my room Only otger problem was gap in window with extremely bad winds And bed under window wasnt very nice the first 2 nighrs expedia who

Good

The room was clean and comfortable, and the receptionist who attended to me was courteous and attentive, making my stay pleasant.

Clean linen on bed, shower had 4 leaks and grime in corners, carpet hoovered but wearing thin with lots of stains. Very noisy guests, one occassion police came through at 4 am, other night birthday party until 02.30am, wedding party load music until 12pm midnight, one can hear next room tv easily making it difficult for peace and sleep. Price may seem cheaper than competition but only by £10-£20 per night.

The room smelt of stale nicotine. The shelf with the kettle on was not fixed and wobbled. Windows were wide open and it was a really cold evening. Thankfully an extra heater was provided.

The room was perfect. The guys on reception were great. The room was excellent value for money

Amazing value - the room was extraordinary cheap. Because of that, I can forgive a fair bit such as a blpcked shower and that a lot of the decor was rather tired (although the place was obviously part way through a refurb). Facilities wise it was basic, but did have everything you really need (desk, tea and coffee facilities) if you don't mind a shared bathroom and no restaurant.

Only downside not advised of a party on Friday night which went on till 2am Saturday would have been nice to have been informed about it