Overall Ratings & Reviews STEPS Batumi Hotel & Suites

The breakfast was good, but checkout was unpleasant because they made us wait while they checked if the room was clean.

I was supposed to stay at STEPS BATUMI from Oct 1st Oct 15th 2024. I got to the hotel and it seemed nice. But then the trouble started. The first few days I was given water and the they cleaned the room. Then they stopped giving water, and I asked them to clean the room and change the sheets, they said okay but never came to clean. I called front desk they said they can come tomorrow. My sheets were on the floor so I went downstairs and they found me a sheet and 2 pillow cases. Next day I got a knock and I said I am getting ready can you come in an hour. I left the room saw a cleaning lady and asked her to clean, she said tell front desk, I told them and no one came. I called in the PM when I came back and front desk told me that cleaning staff marked the room clean. I got upset and the next morning I called and said is there a reason I am getting treated this way? So they sent the cleaning manager and I explained to her and she called the cleaning lady. She knocked on the door and asked if I want cleaning I said yes and she gave me the biggest attitude like I don’t know what I want. Even after the cleaning the room is still dirty, one day she washed a few dishes and left the whole table by the sink soaked with water, they barely wash the floors, I got there and noticed a blood looking spot by the bed, which wasn’t cleaned until that day the manager came which was like 8 days into my stay. The shower drain doesn’t drain. Terrible experience, I can say more but I’m done.

Amazing property and great location from the center and shopping area with super view and very clean The staff are amazing especially ZAZA at the reception he’s very kind and friendly Will come back again soon I highly recommend

Grundsätzlich ein schönes Hotel. Die Zimmer waren schön und grundsätzlich sauber. Das Essen im Restaurant war lecker. Leider war der Service recht schlecht. Unser Zimmer wurde 3 Tage nicht gereinigt, obwohl wir ein entsprechendes Schild an der Tür hängen hatten. Nach einem Ausflug nach Tiflis war plötzlich unsere Karte gesperrt und es wurde behauptet, wir müssten uns mit dem privaten Vermieter auseinander setzen, dabei hatten wir beim Hotel gebucht. Haartrockner oder Seife im Hotel Fehlanzeige. Eine neue Rolle Toilettenpapier gab es nur, wenn das alte aufgebraucht war. Leider wurde uns erst nach mehrmaligem beschweren geholfen.

Odalar çok temiz çok ferah her şeye kadar düşünmüşler ütünüz çamaşır makinanız kahve makinanız yani sayamayacağım her şey var yataklar harika yumuşak kesinlikle öneriyorum Batum’da kalabileceğiniz ender yerlerden birisi