Overall Ratings & Reviews Citybox Brussels

Way to simple for my taste, no TV and lack of amenities.

First time we booked in a modern, self-service hotel in Brussels known for its affordable design, convenient location, and efficient check-in/out process. It was a blast while it was near places we wanted to go to.

It’s my second time being there and it is just lovely and amazing

Self service check in experience is not straightforward. Easy to make mistake. GUI needs work Soap dispenser was empty in Bathroom. Was not sure tap water was potable/drinkable in Brussels. No water bottle machine in Hotel.

No complaints, rooms were clean and modern.

Brussels Hotel for a non eventful Saturday night was expensive. Citybox is exactly what it says. You are in a box. While I would understand it if it was to keep costs down, it wasn't cheap. It also was in an ok region, but nothing special was at the doorstep to make this a prime location.it wasn't horrible, but over priced. If i win the lottery, I might consider staying again, as it had facilities that required paying for, like laundrette for 7€, coffee machine for 3€, plates and fridge, but lacking kitchen utensils to prep and cook food. Maybe ok for breakfast?

1st room exceptional hot and air con not working, but room changed without hesitation by reception staff. Liked the shared facilities including washing machine and kitchen. Unfortunately the air conditioning in the rooms was poor. great central location, 2 minutes walk to Louisa metro.

Very good place i like it . A special the luggage storage

nice location and clean hotel

Lovely stay in this place, very convenient to most sightseeing places in Brussels..

I was so disappointed about this hotel I wanted to give them a good rating but I’m so mad I was charged twice one in my master card then boa Credit card I called Expedia, Expedia called city box, they kept saying I was only charged one time I have receipts to show them I sent it to Expedia, still denying that I was charged twice

great hotel with convenient check in and check out. Its kitchen and laundry are plus for travelers.

Awesome service

The place was in the right location, you don't have to travel to visit place. Everything is around you that you want. The facility is clean and the staff are great and helpful.

Hotel is centrally located in Brussels (closest metro line is Louise but also extremely walkable if you are up for a little exercise). Hotel is very modern and self check in and out machine… very convenient, rooms are great (we got the one next to the street, which is fine but during like festivals or events, the sound can be bad.. 😅) However two issues staying here recently (at least 1st week of May 2025)… 1. Entire Hotel turned up the heaters so the room gets hot (you can manually shut it off but some of heat will still flow inside). Therefore this is a “centrally” controlled Cooling/Heating hotel even though you have options to either turn on A/C or Heating.. So had to crack open the window but at the time, too much craziness was happening so it was noisy 2. Bathroom is tiny.. and the shower itself, the water pressure was a bit weak and also the drain itself is clogged… they need to make sure there isn’t a pool of water hovering and waiting to be drained out 3-5 mins afterwards, it should be microseconds that the water should drain out… maybe too many hairs from previous guests?? Otherwise, good stay, especially solo

Nice hotel for what you pay for

So, this is advertised as a sustainable building. I was not exoevting much, but I was happily surprised. There's no TV, phone or other amenities, but there is great speed WiFi and a hairdryer. The room is modernly designed. I really enjiyed my stay! Oh! The bed is sooooo comfortable. The room I was booked in had a large wondow, so great lighting. The hotel is in a prome location, near the high street. Therefore, numerous stores, restaurants and access to public transport. This will be my go to for my furire Belgium stays. The check-in process is quite quick- all computerised, however there is a host office near by if you need support.

We got family room with bug window view

excellent and modern lay/set up. will rebook if we have to visit brussels again :)

Things I like about the hotel: close to train stations, walkable to good restaurants,offers hot water, close to shopping centre