Overall Ratings & Reviews The Z Hotel Soho

Booked an inside room as only staying for one night. Arrived on the hottest day of the year >33 degrees. On checking in around 17:30 informed that the air conditioning was not working. Offered free breakfast as compensation which was declined due to other fans. A small tower fan was provided but did not improve the heat in the room which was in excess of 38 degrees overnight. It was impossible to sleep. Also the shower cubicle- seal was broken on the bottom of the door causing the water to poor out into the room. Whilst the offer of breakfast was kind, I would have preferred to be informed prior that the air con was not working and possibly offered a room at an alternative z hotel. In any case it would have given chance to find an alternative hotel. I would not have booked the hotel and especially an internal room, without air con being available.

It was good, quick, convenient, good to sleep.

Overnight stay perfectly situated for soho,Leicester square, Covent Garden. Small room but perfectly adequate. Aircon worked well.

Great location and price, the room is very small even compare to other Z hotels but overall totally worth it

The hotel had a marvellous central location and everywhere was within walking distance. The room itself was very small and the bed too close to the toilet

Amazing central London location for a fair price, and the staff were really helpful. I would've liked a bit more natural light or a bigger window in my room, and the air conditioning was a bit noisy, but honestly for the price and as it was a last-minute booking I can't complain. Would stay there again.

Arrived early and staff was able accomodating and was able to store luggage away to explore the Soho area whilst waiting to check in.

Dreadful. Took far long to check me in and the staff seemed to have no be surprised that I had a booking. The two male receptionists kept talking to each other in Indian in front of me. The AC was broken so the room was far too warm and the light on it kept blinking.

It is a great situated hotel. The rooms are beyond tiny. But good enough. Few things in the room that didnt work but overall it was ok.

The air con was broken There were no windows so the room was so hot!

Awesome location, great price, good company, super small but well designed

I love this place. Its perfect.

Single room …. Dry small and compact

My wife and i were staying in London for the night but were a bit late in booking a room and so were paying over £250 for one night. For that we got a room (room 320) with a double bed pushed up against a wall and a toilet and shower room which leaked into the room and had a door which wouldnt shut properly. The room could not have been smaller. Great location, friendly staff, but wont be back.

Favourite of the z hotels. Great location

Great location and friendly staff. The room was so small as to be barely functional for two people. The single toilet/shower would get all wet everywhere upon every use. It was the hardest mattress that i've ever slept on. Staff, location, great. Room... Not very good.

You can't beat the location! This was steps away from Covent Gardens (right next to the Harry Potter theatre) and a really short walk to Oxford Street. And also close to many Tube stations. You are surrounded by excellent food and shopping and it's the perfect location. The elevator was broken when I was there so it was a bit of a journey to climb 4 flights of stairs multiple times a day for 5 days. But the staff were super helpful and helped carry bags up and down - they were lovely. The rooms are small but they are clean and comfortable and exactly what you need. I would stay there again!

Room is poor and too small for the price charged.

I booked a 1 night stay in the hotel, check in was at 3 but arrived at 14:50 being told I was early and might have to wait. I waited while they dealt with a phone call and they then started to check me in. I was advised that the AC was broken in the room, I refused this has it was incredibly warm and due to the location of the hotel, opening a window would have meant no sleep what so ever! They then offere me another room but on the 3rd floor but then advised me the lift was out of order. This didn't bother me. I made my way to the room but had to navigate around the cleaning carts and laumdy bags (which were still there the next morning). The room was compact but clean and tidy. The staff need to learn how to smile to make the customer feel valued. The situation of the hotel was right in the heart of Soho and very busy so ideal to just pop out and wander around. If they could just pick up on those few points that would make such a difference to the rating of this place, I would stay again but I was luck that the price that had been £120 all week had dropped to £94 for the night i stayed, it certaily wasn't worth the higher rate.

The room was very small with a tiny window.. there wasn’t a shower cap, toothbrush, body cream or iron.. the lifts weren’t working either.. expensive for what you got..