Chapter Hotel And Residence

Explore Chapter Hotel And Residence
9.4
Exceptional
From 11 reviews
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Cleanliness

9.4

Room Comfort

9.6

Meal

8.8

Location

9.6

Service and Facilites

9.8

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Ambiance (1)
Bathroom (1)
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Traveler Reviews Chapter Hotel And Residence

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Customer reviews
B***g
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Business
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10.0
/10
Reviewed 7 week(s) ago
The room was spacious and clean, the air conditioning was cool, and the bathroom was nice. ❤️
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Accommodation's Reply
23 Jun 2026
Dear Guest, Thank you very much for your valuable feedback. We are happy to hear that you and your family enjoyed your stay. All our staff have tried their best to provide you with the best experience. Your kind words are a great encouragement to us. We will share this feedback with all our staff and redouble our efforts to ensure you have a more meaningful stay. If there is anything that needs to be improved, we apologize for any inconvenience caused. Thank you again for choosing our hotel. We look forward to welcoming you back again. Sincerely, Heidi Hotel
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Verified Traveler
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Leisure
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9.7
/10
Reviewed 7 week(s) ago
The new hotel is beautiful, smells nice, and is very clean.
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Accommodation's Reply
15 Jun 2026
Dear Guest, Thank you very much for your valuable feedback. We are happy to hear that you and your family enjoyed your stay. All our staff have tried their best to provide you with the best experience. Your kind words are a great encouragement to us. We will share this feedback with all our staff and redouble our efforts to ensure you have a more meaningful stay. If there is anything that needs to be improved, we apologize for any inconvenience caused. Thank you again for choosing our hotel. We look forward to welcoming you back again. Sincerely, Heidi Hotel
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P***n
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Business
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9.7
/10
Reviewed 7 week(s) ago
It's clean and the room is well-divided into zones. The bathroom is spacious.
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Accommodation's Reply
15 Jun 2026
Dear Guest, Thank you very much for your valuable feedback. We are happy to hear that you and your family enjoyed your stay. All our staff have tried their best to provide you with the best experience. Your kind words are a great encouragement to us. We will share this feedback with all our staff and redouble our efforts to ensure you have a more meaningful stay. If there is anything that needs to be improved, we apologize for any inconvenience caused. Thank you again for choosing our hotel. We look forward to welcoming you back again. Sincerely, Heidi Hotel
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T***n
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9.4
/10
Reviewed 8 week(s) ago
The room was clean, smelled nice, spacious, and very convenient.
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Accommodation's Reply
15 Jun 2026
Dear Guest, Thank you very much for your valuable feedback. We are happy to hear that you and your family enjoyed your stay. All our staff have tried their best to provide you with the best experience. Your kind words are a great encouragement to us. We will share this feedback with all our staff and redouble our efforts to ensure you have a more meaningful stay. If there is anything that needs to be improved, we apologize for any inconvenience caused. Thank you again for choosing our hotel. We look forward to welcoming you back again. Sincerely, Heidi Hotel
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Krittanan H.
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Business
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10.0
/10
Reviewed 10 week(s) ago
I'm impressed every time I stay here; it's become my go-to hotel.
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Accommodation's Reply
02 Jun 2026
Dear Mr./Ms. Kritanan H. Thank you very much for taking the time to write a review. We are happy to hear that you and your family had a wonderful time and that our hotel staff made you feel comfortable and at home. Your kind words are a great encouragement to us. We have shared your review with all our staff. All our staff will strive to make your stay more comfortable. We apologize for any inconvenience you may have experienced. Thank you again for choosing our hotel. We look forward to welcoming you back again. We promise a comfortable and memorable stay in the future. Thank you. Sincerely, Chapters Hatie Hotel
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Krittanan H.
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Leisure
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9.4
/10
Reviewed 16 week(s) ago
The room was new, clean, spacious, and most importantly, the bed was incredibly comfortable. I will definitely stay there again.
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Accommodation's Reply
16 Apr 2026
Dear Kritanan H., Thank you very much for taking the time to write a review. We are happy to hear that you and your family had a wonderful time at our hotel. Our staff strives every day to make our guests feel as comfortable as if they were at home. We are glad that you felt the same. Your kind words are our greatest encouragement. We will share your review with all our staff. We are all proud that our efforts to make your stay more meaningful have been successful. We apologize for any inconvenience you may have experienced. Thank you again for choosing our hotel. We sincerely hope that you will enjoy a comfortable and memorable stay with us soon. Thank you. Sincerely, Chapters Hatie Hotel
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N***i
icon-Business
Business
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10.0
/10
Reviewed 19 week(s) ago
Excellent service, friendly and courteous, attentive, 5-star hotel standard 👍
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Accommodation's Reply
22 Mar 2026
Dear Guest Thank you very much for your valuable feedback. We are happy to hear that your family enjoyed a comfortable and pleasant stay at our hotel. Our hotel staff strives every day to ensure that our guests have a warm and comfortable stay. We are very grateful that you felt at home. Your kind words are a great encouragement to us. We will share this valuable feedback with all our staff. We also thank all the staff who worked hard to make your stay wonderful. We apologize for any inconvenience you may have experienced. Thank you again for choosing our hotel. We look forward to welcoming you back again. We will continue to strive to provide our guests with a comfortable and memorable stay. Thank you. Chapters Hearty Hotel
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