Our unit was clean upon arrival, however, we had no hot water during our entire 6 days!! There were no bowls or plates but they do provide coffee cups and some silverware. The area is lovely and many museums and cathedrals - Zucolo square are in short walking distance which was a bonus!

Our stay at Casa Filomeno was amazing! I can’t say enough about how much we enjoyed it. From an effortless check in, which was 1:00 am, to check out, everything was perfect. Fransisco who worked in reception was incredible. He was always there to help with any of our needs. He went out of his way for us many times. The location was in a very safe and vibrant neighbourhood. The beds were so comfortable, and the suite had everything we needed for our 8 day stay. Also wanted to acknowledge Joanne and Esa who cleaned the rooms, they were always around if we needed any extra supplies. We also enjoyed the deck, and would have our happy hour up there watching the activity on the street. A wonderful hotel to have as a home base to enjoy a wonderful city.

Great location, excellent customer service, clean room, loved the white bedding and professional staff

Everything was worthy,staff in general very polite, Willing to book it again.😀😀😀

Room was very clean. Staff were very attentive and courteous. Proximity to the Zocalo and being in the heart of the Centro district was a big plus!

Bad experience

Bad experience

The rooms were clean. Perfect place to stay, so much to do around.

Chose the hotel because of the location its in. Walking distance to museums places of interest . We check in i reserved 2 rooms , time to shower my guests never had warm water. Notified staff we will fix never did. Never suggested change of room with all of the utilities, no apologies no solutions. Please, please do not go thete.

Amazing

Room clean spacious

Amazing staff

Great place in a great location of Centro Histórico.

Other than a complete lack of hot water, no heating, and the hotel's location on a major (loud, disruptive) political protest route and tourist area, this hotel is cute and close to a few historic sites. I would not recommend coming in late fall or winter because of the hot water + heat situation, unless only for a very short stay. Otherwise, enjoy the nice hospitality and clean rooms in this well maintained and historic building.

The location was great! The bell man was great!

Staff was amazing, check in was great and rooftop is a super nice touch. The water in the shower was a bit slow, and sofa bed wasn’t the best but nice central area

Excellent customer service,clean rooms.

You cannot beat this location! The room was great and staff very helpful. Great spot to watch the Dia de Muertos parade from your room! It was very clean.

Excellent location, clean rooms, would have given 5 stars except for luke warm water for showers. Customer service was excellent

Staff was great good customer service and clean place will come back again