When checked in, we were assigned rooms on 2nd and 3rd floor. After changing and leaving hotel to find food, the receptionist chased us down the street because she had checked out wrong room. The :rd floor room was changed to 4th floor - which had no hot water during our stay. We had to go to front desk to get towels and toilet paper. One room had a jacuzzi tub with a shower, but no shower curtain. No rooms had blow dryers. We found out upon checking out that we could have gotten a blow dryer from the front desk.
One of our party required medical care. When I went to front desk to ask for help, they said they would call. It took 2 more requests before doctor was actually called. Doctor prescribed medicine that he did not have with him. He said he would deliver to the hotel later. I checked with front desk twice to ask about medicine and was told there was none. Walked to clinic the following day to pick up meds. Doctor was disappointed it had not been delivered since he had brought it to hotel the previous day. When we got back to the hotel, the medicine was indeed at the front desk. Very disappointing since my husband needed the meds.
When making reservation, I contacted property and was told rooms had windows. Rooms have windows that open to interior of hotel. No views of the beautiful mountains. The hotel response was misleading since I thought we had booked rooms with views.
Overall, location was okay. Bedding was comfortable. Just lower your expectations.
