They were incredibly helpful and replied to emails very quickly. Very nice place but was hard to find but there directions on the email sent was very very helpful. Check in was so smooth and easy. The free to use laundry room was AMAZING and so so helpful!! The only downside was that the rooms smelled funny and there were stains on the bedding. But that is it. Everything else was perfect and it was in a perfect location. Would highly recommend regardless

Very close to transport Clean The Brazilian guy in charge of breakfast at the Lup was very polite and helpful. Thanks

Good location, bad communication with support desk and the worst process

The apartment was wonderful, the room was big, the bed was so confortable and it was super clean, close to the train station, restaurants, supermarkets, stores.. etc.

The location and facilities at the property are fantastic, however in our apartment the A/C was broken and it was 29°C outside so this was far from ideal. Would stay again, however would require A/C to be working as advertised. 3/5

The bed was pushed tight against three walls so that one person had to crawl in and out. The bed had hair of a previous resident in it. There were brown smears on the inner doorframe of the bathroom. (💩?) The shower door was broken, but a staff person did come to repair it on our second day there. The in-room refrigerator did not work.

Great place for a short stay the self check-in and check out made it very easy

Convenient location. Access to transportation. Basic room, clean and well maintained.

Value for money. Though it says it was a 6 minute walk from the main train station, it would be hard to go to this apartment with our luggages. We had to take a cab when we reached Kebi restaurant as there were a lot of stairs to pass through. We survived the 1st one but wouldn't dare to carry our heavy luggages over 100 steps. The good thing about the apartment is that it has laundry but you have to bring your own detergent. Also, got this apartment since there's a tram (tram no. 10) that stops in front of the apartment that goes directly to the airport. Though it is also noisy at night but the tram stops around 10 pm to 10:30 pm. Overall, it's value for money. Recommend this apartment if you are not sensitive to noise. The apartment payment can install noise proof windows. We also availed of their breakfast and Alex was very friendly.

It’s clean.

Fabulous central location. The shared kitchen was great. A fridge would have been good but I understand why it may not be practical if people leave stuff in it when they check out. The mattress was way too soft for me but everything else was great.

Room is clean as advertised

Long check in time, waited 2 hours for the code. The lift was broken for a whole day so walking up 5 flights of stairs was not ideal, Room was extremely hot and the aircon did not work, it turned on but doesn’t reach the bed. Had to open the window but it was noisy with the tram and construction work. Between walking up heaps of stairs and walking into a hot room. It was not ideal and could be dangerous. We went to do the laundry and there was no pods or power to use. We had to buy a big tub just for one wash. Other places provide the powder. Not worth the price

Online Check in was smooth

The air conditioner in the room was not working. We have to open the window every night. It was so hot.

O quarto é melhor do que as avaliações que vimos. Próximo da estação de trem.

The staff at Leonhardstrasse ( MARY ) of housekeeping was excellent and very professional. She informed and assisted us when the room’s balcony door was damages prior to our checking in. She helped contact the office and helped us move in to the replacement room.

It is a modern room but a little smaller than I expected. Close to everything. My only negative comment is that the access code did not work for us to enter the building when we arrived past midnight. Luckily a resident stepped outside and we were able to enter. Overall, we enjoyed our stay.

The hotel is centrally located, but be aware that it is uphill and if you have more than one bag, you will want to take an uber from the train station. I reached out to the hotel four months before arrival, but there was an issue where they could not see my email address even though I provided it on Expedia through messaging. They need to be more clear about the process that a guest needs to register on their website online before arrival in order to get the access code. Overall, it was a nice hotel and the room was c comfortable.

Excellent and clean. Very pleasant stay