Really bad customer service

The daily rates are fixed and are lower if you go directly to the Motel. I was charged for a higher price and received the basic room. Disappointed that I was charged higher that what the normal fixed price of hotel when I booked with Hotels App. It was not even a holiday or anything special weekend. It was a Sunday night. Rating of hotel: The Motel has garage to park car and it is secure. Bed was very firm. TV worked, water was hot, I would return however will not use Hotel App. Note, when leaving, you have to wait for staff to check room before you can exit hotel gate. This is normal for Motels.

Weird

Fit my expectations, great stay

Was asked to leave an ID that I forgot when left property. Called so they can released to a relative. Gave permission verbally. They said I have to go personally to get it. They were rude when asked on the phone. I sent an email with consent to release to a relative with my signature in it. Still waiting for response Why asked to leave ID on the first place??? The worst is that I got bitten in my shoulder by what I think was bed bugs. Big bumps came I took pictures at it and also at the bed and noticed small black spots moving. I noticed that on second day I was thinking about staying one more day but after that we left the unit right away Bad unit design as I hit my head on the stair that connected first floor garage to second floor staying unit Stair not marked or warnings about it The second night like at 3am was awaked by very loud music played by what I think was drunk people staying there too On my way out I waited for minutes till they open the gate and let me out of property. Terrible experience I can provide pictures if requested