The water smells like sewer. They gave me the option of not staying there and I would get the refund. So I booked with a different hotel across the street but I never got my refund and of course they never responded any of my emails My reservation was on the 17th of June to the 20th of June. They lied to me about having a water problem that it was all of Guadalajara but it’s just in this hotel.

The property had contaminated water and I asked to have a refund and I left the next day I arrived and my son got sick because of the water and they never gave me the refund when they said that I should see it in a couple of days

It was a good stay , near everything en el centro ! Thank you for having us !

I didn’t check in waiting on my refund

El problema que tenían era de qué el agua tenía azufre y estaba con olor y sabor a aguas residuales o aguas negras, entonces no se podía bañar menos que el agua sea para lavarse la boca o algo

Specially water stinks like HELL! Dont go there their sewer system is HELL

La regadera más o menos, ya que salía el agua en varias direcciones. Tal vez les haga falta un bote de basura en la habitación, ya que solo había uno en el baño. El minifrigobar hay que despegarlo de la pared para que enfríe. Céntrico a 4 o 5 calles de la plaza principal y a unos pasos de estación del metro. El personal súper AMABLE, te apoya en todo lo que puede.

El hotel estaba bien, comodo y bien ubicado. No se si era temporal o no pero el agua tenia olor a cloaca, tanto de la ducha como del toilett y pila del bano. Eso fue dificil pues el olor invade toda la habitacion. Fuera de eso el hotel esta muy bien, tiene una ubicacin muy cercana a la zona de la catedral. Me gusto el area

Water was bad. You can't even take a shower, right? It'll stink. Can you brush your teeth with it? How to use water bottles to brush our teeth.

No air condition broken the room it was dirty the floor also and the bathroom it was looks like it was in construction. They never finishand all the details in the bathroom they never told me about the one elevated to go all the way and and I have to take another elevator to go on one floor and then catch the other elevator to the other floor. It was so confusing they never told me anything about it.

The shower water gets all out it’s a mess and the water smells pretty bad as well, the decoration it’s nice and location is good but you hear everything since it’s in the center.

La atención del personal muy bien la vdd, el A/C sin problemas. Sólo que en el baño el botón del wc no funcionaba bien, el agua del lavamanos olía mal y no dan botellitas de agua. El estacionamiento está como a 100 mts pero todo bien.

Clean room | Hood breakfast | AC sometimes worked sometimes it didn’t.

the water coming out of the pipes smell terrible and I ask the staff and they told me that the water in the area has that issue. The towels smell pretty bad the building has been remodeled and looks good, but the issues with the water are too much,

Todo bien Aunque mi cama estaba un poco llena de basura o morusas al destenderla… pero muy lindo y bien ubicado Justo en el centro

Yes

Room was great front desk was friendly. Breakfast was cook to order not buffet style. The location was perfect to walk and see everything in Centro Guadalajara

Staff members very nice clean rooms

New hotel just open 2 weeks ago. Need a few things but overall very nice friendly staff. If you need to stay in downtown area of guadalajara its perfect. They need to work on morning breakfast very limited but free so it's ok.

Amazing great service great staff. Love the area to walk and shopping. Definitely I will come back soon.