ASHLEY NEWAIR Menteng with Air Purifier

Explore ASHLEY NEWAIR Menteng with Air Purifier
9.4
Exceptional
From 149 reviews
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Cleanliness

9.4

Room Comfort

9.4

Meal

8.8

Location

9.4

Service and Facilites

9.2

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Distance to City Center (24)
Family Friendly (24)
Ambiance (23)
Hotel Area (20)
Bedroom (19)
Taste (19)
Accessibility (18)
Staff Friendliness (18)
Room Space (18)
Bathroom (18)
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Traveler Reviews ASHLEY NEWAIR Menteng with Air Purifier

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40
Customer reviews
Galuh H.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.7
/10
Reviewed 1 week(s) ago
One of Ashley's newest branches in Jakarta. It's located in Menteng. It's a fairly quiet neighborhood. I got a fairly spacious superior room, carpeted, and had an air purifier. The mattress was soft and I got 4 large pillows. The Wi-Fi was fast too. The facilities included a smart TV, gym, and swimming pool. The equipment was very complete. Indoor parking is available, but a bit limited. The downsides were the TV remote control was a bit problematic due to dead batteries, the room wasn't soundproof so conversations next to me were barely audible, and the service in the restaurant needed more smiles.
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Accommodation's Reply
20 Jun 2026
Dear Mr. Galuh H., Warmest Greetings from Ashley Newair Menteng Thank you for taking the time to share your detailed feedback regarding your recent stay with us. Thank you once again for choosing Ashley Newair Menteng. We value your feedback and look forward to welcoming you back for an even better experience in the future. Warm Regards, Yusuf Maulana Rahmat Operation Manager
M***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.6
/10
Reviewed 1 week(s) ago
The ambience is so good, the interior is so amazing. The pool is also perfect. This hotel also has a laundry room, but for me, the food is of low standard. Maybe the hotel can upgrade the variety of the food.
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Accommodation's Reply
20 Jun 2026
Dear Valued Guest, Warmest Greetings from Ashley Newair Menteng Thank you for taking the time to share your feedback regarding your recent stay with us. We are delighted to know that you enjoyed the ambiance of our hotel, our interior design, swimming pool, and laundry facilities. It is wonderful to hear that these aspects contributed positively to your experience. We also sincerely appreciate your valuable feedback regarding the food selection. Please accept our apologies that our dining offerings did not fully meet your expectations. Your suggestion to enhance and diversify the menu variety has been noted and will be shared with our culinary team for further evaluation and improvement. Thank you once again for your constructive feedback. We truly value your comments and look forward to welcoming you back to Ashley Newair Menteng for an even better experience in the future. Warm Regards, Yusuf Maulana Rahmat Operation Manager
S***i
icon-Medical
Medical
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
Clean hotel area, nice room, felt like home, very friendly staff, thank you, Ms. Anna. Will definitely come back here again.
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Accommodation's Reply
09 Jun 2026
Dear Valued Guest, Warm greetings from Ashley Newair Menteng. Thank you for sharing your wonderful experience with us. We are delighted to hear that you found our hotel clean and comfortable, and that your room made you feel at home. Your kind words about our team, especially Anna, are truly appreciated. We will be sure to share your compliments with her, as it will mean a lot to know that she helped make your stay more enjoyable. Thank you for choosing Ashley Newair Menteng. We look forward to welcoming you back for another memorable stay in the future. Warm regards, Yusuf Maulana Operational Manager Ashley Newair Menteng
R***y
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
Nice to have more experience here.
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Accommodation's Reply
03 Jun 2026
Dear Valued Guest, Warm greetings from Ashley Newair Menteng. Thank you for taking the time to share your experience with us. We are delighted to know that you enjoyed your stay and had a pleasant experience at our hotel. Your kind feedback is truly appreciated and serves as great motivation for our team to continue delivering excellent hospitality and memorable experiences for all our guests. Thank you once again for choosing Ashley Newair Menteng. We look forward to welcoming you back for another enjoyable stay in the future. Warm regards, Yusuf Maulana Operation Manager Ashley Newair Menteng
F***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
Super worth it, I'll be back. I really enjoyed staying here; everything smelled nice and was immaculate. The hotel is new, so everything is still fresh. The kids loved the pool and playground.
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+2
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Accommodation's Reply
03 Jun 2026
Dear Valued Guest, Warm greetings from Ashley Newair Menteng. Thank you for sharing your wonderful experience with us. We are truly delighted to know that you had an enjoyable stay and found our hotel to be worth it. It is especially rewarding to hear that you appreciated the cleanliness, pleasant ambiance, and fresh atmosphere of our hotel. We are also thrilled that your children enjoyed the swimming pool and playground facilities, as creating memorable family experiences is one of our priorities. Your kind words mean a lot to our team and motivate us to continue providing exceptional hospitality and service for all our guests. Thank you once again for choosing Ashley Newair Menteng. We look forward to welcoming you and your family back for another memorable stay in the future. Warm regards, Yusuf Maulana Operation Manager Ashley Newair Menteng
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Dewi R.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 4 week(s) ago
Beautiful, clean and fragrant hotel here during long weekend, crowded and all rooms are full
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Accommodation's Reply
30 May 2026
Dear Ms. Dewi R., Warm greetings from Ashley Newair Menteng. Thank you for sharing your wonderful experience with us. We are delighted to know that you found our hotel beautiful, clean, and pleasantly fragrant during your stay. We are also grateful that you chose to stay with us during the long weekend despite the high occupancy. It is always a pleasure to welcome our guests and provide a comfortable experience even during busy periods. Your kind words mean a lot to our team and serve as great motivation for us to continue delivering excellent hospitality and service. We look forward to welcoming you back again to Ashley Newair Menteng in the near future. Warm regards, Yusuf Maulana Operation Manager Ashley Newair Menteng
Stephani L.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
It's really cool and God willing, if I have the fortune again, I want to stay here again.
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Accommodation's Reply
26 May 2026
Dear Ms. Stephani L., Warm greetings from Ashley Newair Menteng. Thank you for your wonderful review and kind words. We are truly happy to know that you had a memorable stay experience with us. Your support and appreciation mean a lot to our entire team, and we will continue striving to provide the best service and hospitality for all our guests. We sincerely look forward to welcoming you back again to Ashley Newair Menteng in the future. Hopefully we can meet you again on your next visit. Warm regards, Yusuf Maulana Operation Manager Ashley Newair Menteng
A***a
icon-origin-TRAVELOKA
9.7
/10
Reviewed 5 week(s) ago
The room service and hotel staff were good. However, there was one thing missing: my 10-year-old son was charged the full price for breakfast, not 50%.
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Accommodation's Reply
21 May 2026
Dear Valued Guest, Thank you very much for sharing your feedback regarding your stay at Ashley Newair Menteng. We are glad to hear that you appreciated the service from our staff and the room experience. We sincerely apologize for the confusion regarding the breakfast charges for your child. Your feedback is very important to us, and we will review our policies to ensure a clearer and smoother experience for our guests in the future. Please feel free to contact us directly so we can address this matter personally. We hope to have the opportunity to welcome you and your family back for another enjoyable stay. Warm regards, Mia Agustina Front Office Supervisor
Rendra D. P.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.5
/10
Reviewed 5 week(s) ago
the best hotel............................,
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Accommodation's Reply
21 May 2026
Dear Mr. Rendra D. P., Thank you very much for sharing your feedback regarding your stay at Ashley Newair Menteng. We are delighted to hear that you enjoyed your experience with us and appreciate your kind words about our hotel. We also value your rating and are always looking for ways to make every stay even better. It would be our pleasure to welcome you back soon for another enjoyable and memorable visit. Warm regards, Mia Agustina Front Office Supervisor Ashley Newair Menteng
A***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
This is a kids-friendly hotel. The facilities in the rooms and pool are designed to make it easy for parents to supervise their children. However, because we booked the room on a long weekend, breakfast took a while to be refilled, and the menu options were lacking. A suggestion for the playground: yesterday there was only one ball, and it was deflated. Perhaps a ball pit could be built for such a large area, which the kids are guaranteed to love.
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Accommodation's Reply
21 May 2026
Dear Valued Guest, Thank you very much for taking the time to share your detailed feedback regarding your stay at Ashley Newair Menteng. We are delighted to hear that you appreciated our kids-friendly facilities and the design that allows parents to comfortably supervise their children at the pool. We also truly value your suggestions regarding breakfast and the playground. Your input about breakfast refill timing and menu variety, as well as the playground improvements such as adding more balls or a ball pit area, is very helpful. We will certainly take these into consideration as we continuously strive to enhance the experience for all our guests, especially our little ones. It was our pleasure to have you and your family as our guests, and we look forward to welcoming you back for another enjoyable and memorable stay. Warm regards, Mia Agustina Front Office Supervisor
Verified Traveler
icon-Transit
Transit
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
Excellence! Definitely will stay again later! 🥰
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Accommodation's Reply
21 May 2026
Dear Valued Guest, Thank you so much for your wonderful review! We are thrilled to hear that you had an excellent stay at Ashley Newair Menteng and that you plan to stay with us again. It was our pleasure to have you as our guest, and we look forward to welcoming you back soon for another memorable experience. Warm regards, Mia Agustina Front Office Supervisor
S***h
icon-origin-TRAVELOKA
9.7
/10
Reviewed 5 week(s) ago
Okay, so far so good. For breakfast, I'd recommend a more varied menu if possible.
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Accommodation's Reply
21 May 2026
Dear Valued Guest, Thank you very much for your kind feedback regarding your stay at Ashley Newair Menteng. We are delighted to hear that overall you had a pleasant experience with us. We truly appreciate your suggestion regarding breakfast variety. Your input is very valuable, and we will certainly take it into consideration as we continuously strive to improve our guests’ experience. We look forward to welcoming you back soon for another enjoyable stay. Warm regards, Mia Agustina Front Office Supervisor
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Gilar G.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.4
/10
Reviewed 7 week(s) ago
Nice and comfy. Easy to access and go anywhere.
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Accommodation's Reply
09 May 2026
Dear Mr. Gilar G, Thank you for sharing your kind review. We are delighted to know that you found your stay nice and comfortable, and that our location made it easy for you to travel around conveniently. Your positive feedback truly means a lot to us and motivates our team to continue providing the best service for our guests. We look forward to welcoming you back again soon at Ashley Newair Menteng. Warm regards, Mia Agustina Front Office Supervisor Ashley Newair Menteng
I***n
icon-Medical
Medical
icon-origin-TRAVELOKA
10.0
/10
Reviewed 7 week(s) ago
I came for medical reasons at the neighboring hospital. It turned out to be a very good hotel. So far, I'm very satisfied.
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Accommodation's Reply
05 May 2026
Dear Valued Guest, Thank you very much for sharing your experience with us. We are truly glad to know that your stay with us met your expectations, especially during your visit for medical purposes at the nearby hospital. It is very rewarding for us to hear that you found the hotel to be a pleasant and supportive place to stay during such an important time. Your satisfaction means a lot to our team, and we sincerely appreciate your kind feedback. We hope to have the opportunity to welcome you back again in the future under better circumstances and provide you with another comfortable stay. Warm regards, Mia Agustina Front Office Supervisor
I***n
icon-Medical
Medical
icon-origin-TRAVELOKA
10.0
/10
Reviewed 7 week(s) ago
Bringing kids is also fine. Eating is super easy. Perfect for those who need access to the neighboring hospital.
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Accommodation's Reply
05 May 2026
Dear Valued Guest, Thank you very much for sharing your kind feedback with us. We are delighted to know that you had a comfortable stay, especially when traveling with children, and found dining options convenient during your visit. It is also good to hear that our location was suitable and convenient for your needs, particularly with easy access to the nearby hospital. Your comments are greatly appreciated and will be shared with our team as we continuously strive to provide a comfortable and practical stay experience for all our guests. We look forward to welcoming you and your family back again in the future. Warm regards, Mia Agustina Front Office Supervisor
J***n
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.7
/10
Reviewed 8 week(s) ago
Awesome... This is the first time I've come home from vacation with clean clothes, no dirty clothes to bring home as souvenirs because they can be washed and ironed straight away... The environment is clean and comfortable...
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Accommodation's Reply
05 May 2026
Dear Valued Guest, Thank you very much for sharing your wonderful experience with us. We are truly happy to know that you enjoyed your stay and appreciated the cleanliness and comfort of our environment. It is especially rewarding to hear that our laundry service helped make your holiday more convenient and worry-free, allowing you to return home with everything fresh and clean. Your kind words mean a lot to our team and encourage us to continue providing thoughtful services that make our guests’ stays more comfortable and seamless. We look forward to welcoming you back again in the future for another pleasant stay. Warm regards, Mia Agustina Front Office Supervisor
Verified Traveler
icon-origin-TRAVELOKA
9.7
/10
Reviewed 8 week(s) ago
The room was nice, comfortable, and clean. Breakfast wasn't very varied, but it was delicious. The hotel was beautiful, smelled great, and it was close to Sabang, making it easy to find something to eat or grab a snack.
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Accommodation's Reply
05 May 2026
Dear Valued Guest, Thank you very much for sharing your kind review. We are delighted to know that you enjoyed the comfort, cleanliness, and overall condition of the room, as well as the pleasant atmosphere of the hotel. It is also wonderful to hear that you found our location convenient, especially being close to Sabang for easy access to food and local treats. We truly appreciate your feedback regarding the breakfast selection. While the variety may not have fully met expectations, we are happy to know that you still enjoyed the taste. Your input is very valuable and will be shared with our team for further improvement. We hope to have the pleasure of welcoming you back again in the future for an even better stay. Warm regards, Mia Agustina Front Office Supervisor
E***y
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 8 week(s) ago
The hotel is beautiful, with beautiful interiors and excellent service. Check-in by Gio and check-out by Rido were handled quickly and politely. The room was clean, with an air purifier, and comfortable. Breakfast wasn't very varied, but it was quite tasty.
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Accommodation's Reply
05 May 2026
Dear Valued Guest, Thank you very much for taking the time to share your detailed and thoughtful review. We are truly pleased to know that you enjoyed our hotel’s beautiful interior, the cleanliness and comfort of your room, as well as the air purifier provided to enhance your stay. We also sincerely appreciate your kind recognition of Gio during check-in and Rido during check-out. We will gladly share your compliments with them, as we are certain it will mean a lot to both of them. It is wonderful to hear that the process was smooth, fast, and friendly. We value your honest feedback regarding the breakfast selection. Please be assured that your comments will be shared with our team as part of our continuous effort to improve our services and offerings. We look forward to welcoming you back again in the near future for an even more enjoyable stay. Warm regards, Mia Agustina Front Office Supervisor
l***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.7
/10
Reviewed 8 week(s) ago
Aesthetic place and comfy place to stay in the heart of Jakarta
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Accommodation's Reply
29 Apr 2026
Dear Valued Guest, Thank you for your wonderful review and for sharing your experience with us. We’re delighted to know that you found our hotel aesthetic and comfortable, and that our location in the heart of Jakarta added to your stay. It truly means a lot to us that you enjoyed your time here. We look forward to welcoming you back for another pleasant and memorable stay. Warm regards, Mia Agustina Front Office Supervisor
Andhika F.
icon-Medical
Medical
icon-origin-TRAVELOKA
10.0
/10
Reviewed 8 week(s) ago
The receptionist and cleaning service are friendly, fast in service and provide solutions.
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Accommodation's Reply
29 Apr 2026
Dear Valued Guest, Thank you for your kind words and for sharing your experience with us. We’re truly pleased to hear that our receptionist and housekeeping team were able to assist you in a friendly, prompt, and solution-oriented manner. Your appreciation means a lot to us, and it will certainly be shared with the team as encouragement to keep delivering the best service. We look forward to welcoming you back for another pleasant stay. Warm regards, Mia Agustina Front Office Supervisor
Number of reviews per page
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