9.4
Exceptional
From 22 reviews
Provided by travelers on
Cleanliness

9.1

Room Comfort

9.3

Meal

9.0

Location

9.4

Service and Facilites

9.3

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Traveler Reviews Sheraton Vinh

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Customer reviews
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Expat H. T. P.
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10.0
/10
Reviewed 4 week(s) ago
Wonderful stay! Highly recommended.
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Accommodation's Reply
25 Sep 2026
Dear Expat H. T. P., Thank you very much for your wonderful review and perfect rating. We are delighted to hear that you had a pleasant stay with us and that you would highly recommend our hotel. Your kind words mean a great deal to our team and serve as a strong motivation for us to continue delivering exceptional service and memorable experiences to our guests. It was our pleasure to have you as our guest, and we sincerely look forward to welcoming you back for another enjoyable stay in the near future. Warm regards, Truong Duy Tan Operations Director Sheraton Vinh
B***n
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9.3
/10
Reviewed 8 week(s) ago
Nice hotel. Smells nice. Good location.
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Accommodation's Reply
25 Sep 2026
Dear Valued Guest, Thank you for taking the time to share your feedback and for your excellent rating. We are delighted to know that you enjoyed our hotel's atmosphere, pleasant fragrance, and convenient location. Creating a comfortable and welcoming environment for our guests is always one of our top priorities, so it is rewarding to know that these aspects contributed positively to your stay. Your kind comments are greatly appreciated and encourage us to continue providing the highest level of hospitality and service. Thank you once again for choosing our hotel. We look forward to welcoming you back for another enjoyable stay in the future. Warm regards, Truong Duy Tan Operations Director Sheraton Vinh
Thuong N.
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8.5
/10
Reviewed 9 week(s) ago
Everything was great. The hotel is very new, beautiful, and feels cozy. The staff's demeanor needs some training, but that doesn't mean all staff are like that. The male receptionist was polite, and overall I found the hotel very good. I will visit again next time.
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Accommodation's Reply
25 Sep 2026
Dear Ms./Mrs. Thuong N., Thank you for choosing to stay at our hotel and for taking the time to share your valuable feedback after your stay. We are pleased that you were satisfied with the new, clean, and comfortable atmosphere of our hotel. We appreciate your comments regarding the service attitude of some of our staff members. This feedback is very important in helping us improve the quality of our service and train our team further in the future. We are also pleased to hear that you had a positive experience with our reception staff and were satisfied throughout your stay. Thank you again for choosing our hotel. We hope to welcome you back on your next stay. Sincerely, Trong Duy Tan Director of Operations Sheraton Vinh
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H***y
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Business
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10.0
/10
Reviewed 16 week(s) ago
The place was great, very clean, and the service was excellent.
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Accommodation's Reply
25 Sep 2026
Dear Valued Guest, Thank you so much for your excellent review of our hotel. We are delighted that you enjoyed your stay. We are very pleased that you were satisfied with the cleanliness of the hotel and the service of our staff. Your compliments and perfect rating are a great encouragement to us to continue striving for even better service. Thank you again for choosing our hotel. We hope to welcome you back again. Thank you very much. Jung Duy Thanh Director of Operations Sheraton Vienna Hotel
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Vũ Thanh Q.
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10.0
/10
Reviewed 25 week(s) ago
The staff here, though young, demonstrate professionalism, dedication, and meticulous attention to detail. I was particularly impressed with the massage therapists – their skills were excellent, their techniques were professional, and they significantly improved my neck and shoulder pain after just one session. The rooms are clean, tidy, and feature a modern and new design, creating a pleasant and relaxing atmosphere from the moment you step inside. Overall, my experience here was very positive and memorable. This is definitely a place I will consider returning to and would readily recommend to friends and family when they need a quality place for rest and wellness in Vinh City.
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Accommodation's Reply
25 Sep 2026
Dear Ms. Vu Thanh Kieu, Thank you very much for staying at our hotel and for taking the time to share your valuable feedback. We are delighted that you were satisfied with the professionalism, dedication, and attentive service of our staff. We will share your compliments with all our employees and continue to strive to provide the best possible rest and comfort for all our guests. We are also pleased that our clean rooms and modern amenities contributed to your comfortable and memorable stay. Thank you again for choosing our hotel. We hope to welcome you back again. We will do our best to make your next stay even more enjoyable. Thank you. Tru Duy Thanh Director of Operations Sheraton Vienna Hotel
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Nguyen T. D.
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10.0
/10
Reviewed 26 week(s) ago
Everything is fine.
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Accommodation's Reply
25 Sep 2026
Dear Mr./Ms. Nguyen T. D., Thank you very much for choosing to stay with us and for taking the time to share your feedback. We are delighted to know that everything met your expectations and that you had an enjoyable stay. Your perfect rating is truly appreciated and serves as great encouragement to our entire team. We continuously strive to provide comfortable accommodations and attentive service, and it is rewarding to know that our efforts contributed to a positive experience for you. Thank you once again for your kind support. We look forward to welcoming you back for another pleasant stay in the near future. Warm regards, Truong Duy Tan Operations Director Sheraton Vinh
Verified Traveler
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10.0
/10
Reviewed 32 week(s) ago
Everything was fantastic. The pool was beautiful, the food was delicious. The staff were friendly. The room was nice and I received a New Year's greeting card. The rooms were neat and clean, and the staff were enthusiastic and lovely. The breakfast was to my liking. The hotel has a convenient location, and the rooms are spacious and tidy. The staff were enthusiastic and kind. My business trip was very smooth.
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Accommodation's Reply
25 Sep 2026
Dear Valued Guest, Thank you very much for staying with us and for taking the time to share your valuable feedback. We are delighted that you were satisfied with our facilities and services. Your compliments regarding the swimming pool, breakfast, room cleanliness, excellent location, and friendly staff are a great encouragement to us. In particular, we appreciate you choosing our hotel and enjoying a comfortable business trip. Your compliments motivate all our staff to strive for further improvement and provide you with an even more pleasant stay in the future. Thank you again for choosing our hotel and for your valuable feedback. We hope to welcome you back again for your next business or leisure trip. Thank you. Jung Duy Thanh Director of Operations Sheraton Vienna Hotel
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