sayyidah a.

Staycation

10.0

/10

Reviewed 2 day(s) ago

The rooms are clean and tidy. The staff are very friendly, helpful, and warm to guests. The breakfast is delicious and has a wide selection, and the swimming pool is spacious and very pleasant.

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Subhan

Leisure

10.0

/10

Reviewed 1 week(s) ago

In order to maintain the friendliness of all staff in all areas of the hotel, from the entrance to the hotel parking area, everyone is very friendly 😎👍

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Windra

9.4

/10

Reviewed 2 week(s) ago

All hotel staff are very friendly.

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a***l

9.4

/10

Reviewed 2 week(s) ago

A very pleasant experience with the family, thank you for the excellent service 👍. I think the hotel signage needs to be changed. I'm so sorry it looks like a hospital 🙏

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F***a

Staycation

10.0

/10

Reviewed 3 week(s) ago

Had a very good staycation at Grand Maya by Artotel. We even received a cake for our special occasion. Overall, it was a wonderful experience. Will definitely stay here again in the future.

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Maydi c. p.

Staycation

10.0

/10

Reviewed 3 week(s) ago

The room was good so far, the staff was friendly, and the breakfast was delicious and varied. The staff were very helpful, especially Ms. Sela and Mr. Andrie.

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1 people find it helpful

J***i

10.0

/10

Reviewed 4 week(s) ago

Friendly service, clean rooms, strategic location in the middle between Banjarbaru and Banjarmasin

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1 people find it helpful

Accommodation's Reply

26 May 2026

Dear Mr./Mrs. J***i, Thank you for sharing your wonderful review. We are delighted to know that you enjoyed our friendly service, clean room, and strategic location between Banjarbaru and Banjarmasin. Your kind words are truly appreciated and will be shared with our team as motivation to continue providing the best hospitality experience for all our guests. We look forward to welcoming you back again soon at our hotel. Warm regards, Rondan General Manager

Ghina

Staycation

9.7

/10

Reviewed 7 week(s) ago

The staff is very friendly, the service is excellent & friendly, the check in process is also fast, the food is varied, the hotel event is also busy, thanks for the service

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1 people find it helpful

Accommodation's Reply

07 May 2026

Dear Valued Guest, Thank you for your wonderful review. We are delighted that you had a positive experience. Our staff will be happy to read what you have written. We prioritize the experience and comfort of all our guests, and your review is a testament to the efforts we make every day. Thank you again for your excellent review, and we hope to welcome you back again. Sincerely, Rondon, General Manager

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Hernadi G.

10.0

/10

Reviewed 7 week(s) ago

The experience of staying here with my family and children was very pleasant, recommended for those who want to staycation with children, there is a large swimming pool + there is a playground and there is a bubble bath every Saturday, Sunday or holidays, the children really like it.

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Accommodation's Reply

07 May 2026

Dear Valued Guest, Thank you for your wonderful review. We are delighted that you had a positive experience. Our staff will be happy to read what you have written. We prioritize the experience and comfort of every guest, and your review is a testament to the efforts we make every day. Thank you again for your excellent review, and we hope to welcome you back again. Sincerely, Rondan, General Manager

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L***a

9.4

/10

Reviewed 7 week(s) ago

Good, friendly staff, clean, got a room with a street view, everything is still new, only 1 is the service in the restaurant is still lacking, we tried dinner at the hotel restaurant from ordering to the food being served was quite long, and also the payment system could be better made easier without having to enter emails and so on. Maybe they could add a chef, if the food tastes so far so good.

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Accommodation's Reply

07 May 2026

Dear Valued Guest, Thank you very much for your valuable review and feedback. We are pleased to hear that you were satisfied with the comfort of your room, the cleanliness of the hotel, the friendly service, and the view. We are also pleased to know that the quality of food in our restaurant met your expectations. However, we apologize for the unpleasant experience regarding the restaurant service, particularly the long waiting time and the inconvenient payment process. This feedback is something we take seriously and will immediately evaluate and improve, including our service procedures and restaurant operations, so that we can provide a better experience for all our guests in the future. Thank you for choosing our hotel as your accommodation. We hope to welcome you back again with even better service in the future. Sincerely, Rondon, General Manager

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L***a

Business

8.5

/10

Reviewed 7 week(s) ago

Eating at the restaurant at night, the food still takes a long time to be served, everything else is ok.

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Accommodation's Reply

07 May 2026

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Putri N.

10.0

/10

Reviewed 7 week(s) ago

Very satisfied with the hotel, both the service is fast responsive, clean, the food is delicious, eh the hotel staff are all super duper friendly, thanks to the beautiful and friendly Ms. Chen, everyone is friendly, it is the best hotel.

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Accommodation's Reply

07 May 2026

Dear Valued Guest, Thank you for your wonderful review. We are delighted that you had a positive experience. Our staff will be happy to read what you have written. We prioritize the experience and comfort of every guest, and your review is a testament to the efforts we make every day. Thank you again for your excellent review, and we hope to welcome you back again. Sincerely, Rondan, General Manager

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D***I

9.7

/10

Reviewed 8 week(s) ago

Great service, spacious and clean rooms, and close to the airport ❤️. Smooth check-in and check-out process with Mas Ibnu and Chen❤️

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Accommodation's Reply

29 Apr 2026

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Hosy H. A.

10.0

/10

Reviewed 9 week(s) ago

The staff is very friendly, it's a nice hotel. Thanks Chen

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1 people find it helpful

Accommodation's Reply

29 Apr 2026

Dear Mr./Ms. Hosie H.A., Thank you for your wonderful review. We are very pleased that you had a great experience. Our staff will be happy to read what you have written. We value the experience and comfort of all our guests, and your review is a testament to the hard work we put in every day. Thank you again for your excellent review, and we hope to welcome you back again. Sincerely, Rondon, General Manager

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ALDA N. M.

10.0

/10

Reviewed 9 week(s) ago

The service was very good and friendly. Thank you for serving me with Ms. Kiya and Reza. The room was clean and I didn't have time for breakfast. Next time I'll stay here again if I have time.

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Accommodation's Reply

29 Apr 2026

Dear Alda N.M., Thank you for your wonderful review. We are so glad you had a great experience. Our staff will love reading what you've written. We value the experience and comfort of every guest, and your review is a testament to the hard work we put in every day. Thank you again for your excellent review, and we look forward to welcoming you back again. Sincerely, Rondon, General Manager

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junaedi m.

Business

9.4

/10

Reviewed 10 week(s) ago

I came here for a business trip and the hotel was comfortable, with ample facilities like a pool and gym, and helpful staff. It's also recommended for those looking for a staycation with the family.

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1 people find it helpful

Accommodation's Reply

17 Apr 2026

Dear Ms. Junaedy M., Thank you for your wonderful review. We are so glad you had a great experience. Our staff will be happy to read what you have written. We value the experience and comfort of every guest, and your review is a testament to the hard work we put in every day. Thank you again for your excellent review, and we hope to welcome you back again. Sincerely, Rondon, General Manager

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S***N

10.0

/10

Reviewed 10 week(s) ago

The staff and security guards at this hotel are always friendly to visitors, even with children, check-in and check-out are not long, the food is plentiful and varied, delicious, the swimming pool is also spacious, oh yes, I forgot when checking out, thank you to the two female officers, I forgot their names, they were incredibly friendly, I salute you, thank you, hopefully I can stay here again

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2 people find it helpful

Accommodation's Reply

15 Apr 2026

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S***i

9.7

/10

Reviewed 10 week(s) ago

The staff are friendly, you won't regret staying here.

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Accommodation's Reply

15 Apr 2026

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Wahyu

Medical

9.4

/10

Reviewed 10 week(s) ago

Warm greetings, from passing through the security post, the friendly vibes already gave a positive sign, right at the Reception, wow they are friendly and impressive 😎, the room is quite spacious with the distinctive aroma of a new property, no need to explain it is definitely josss,.. The food menu is varied, delicious, appreciation for the Restaurant Staff for making a cup of coffee without being asked, for me this was a pleasant stay experience. Thank you...🙏🏼

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Accommodation's Reply

15 Apr 2026

Dear Mr. Wahyu, Thank you for your wonderful review. We are very pleased that you had a great experience. Our staff will be happy to read your comments. We value the experience and comfort of all our guests, and your review is a confirmation of the efforts we make every day. Thank you again for your excellent review, and we hope to welcome you back again. Sincerely, Rondan, General Manager

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Nisya A.

10.0

/10

Reviewed 10 week(s) ago

The hotel staff was friendly and kind, very helpful, especially Ms. Chen and Mr. Reza. Keep up the excellent service. The staff is very helpful. Thanks.

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Accommodation's Reply

15 Apr 2026

Dear Ms. Nisya A., Thank you for your wonderful review. We are very pleased that you had a great experience. Our staff will be happy to read your comments. We value the experience and comfort of all our guests, and your review is a confirmation of the efforts we make every day. Thank you again for your excellent review, and we hope to welcome you back again. Sincerely, Rondan, General Manager

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Grand Maya by ARTOTEL – Banjarbaru

Overall Ratings & Reviews Grand Maya by ARTOTEL – Banjarbaru

9.2

9.2

9.0

9.1

9.2

Traveler Reviews Grand Maya by ARTOTEL – Banjarbaru