the check in process must be mobile check in, a bit complicated. but the staff are friendly, every time we go in and out they always smile. the location is very strategic, if you want to take the MRT, you can turn right from the hotel towards Lavender via the kitchener complex, if you want to take the bus, you can turn left towards Kallang 3 minutes, the location is near 7 eleven, lavender & fair price.