Dear Mr/s. Pramuda , It was a pleasure to have you as our guest during your last visit to Discovery Kartika Plaza Hotel Bali! We trust that you had a safe and pleasant trip home. Thank you for taking time to complete our Satisfaction Survey. It is through continuous feedback, from guests such us yourselves, that we are able to objectively review the facilities and services we provide to ensure that they meet our guests’ expectations I am pleased to learn that we had met your expectations in most aspects of your recent visit but please be assured that we will continuously seek for improvement on our current experience in hopes of exceeding your expectations on your next stay with us If I can ever be of assistance or service to you, please do not hesitate to contact me directly. It would be our pleasure to welcoming you again to Discovery Kartika Plaza Hotel Bali in the not too distant future Best regards, Luis Daniel Garcia General Manager

Dear Mr/s. Ketut, It was a pleasure to have you as our guest during your last visit to Discovery Kartika Plaza Hotel Bali! We trust that you had a safe and pleasant trip home. Thank you for taking time to complete our Satisfaction Survey. It is through continuous feedback, from guests such us yourselves, that we are able to objectively review the facilities and services we provide to ensure that they meet our guests’ expectations I am pleased to learn that we had met your expectations in most aspects of your recent visit but please be assured that we will continuously seek for improvement on our current experience in hopes of exceeding your expectations on your next stay with us If I can ever be of assistance or service to you, please do not hesitate to contact me directly. It would be our pleasure to welcoming you again to Discovery Kartika Plaza Hotel Bali in the not too distant future Best regards, Luis Daniel Garcia General Manager

Dear Our Valued Guest, It was a pleasure to have you as our guest during your last visit to Discovery Kartika Plaza Hotel Bali! We trust that you had a safe and pleasant trip home. Thank you for taking time to complete our Satisfaction Survey. It is through continuous feedback, from guests such us yourselves, that we are able to objectively review the facilities and services we provide to ensure that they meet our guests’ expectations I am pleased to learn that we had met your expectations in most aspects of your recent visit but please be assured that we will continuously seek for improvement on our current experience in hopes of exceeding your expectations on your next stay with us If I can ever be of assistance or service to you, please do not hesitate to contact me directly. It would be our pleasure to welcoming you again to Discovery Kartika Plaza Hotel Bali in the not too distant future Best regards, Luis Daniel Garcia General Manager

Dear Mr/s. Sulistyaningsih Z. A, It was a pleasure to have you as our guest during your last visit to Discovery Kartika Plaza Hotel Bali! We trust that you had a safe and pleasant trip home. Thank you for taking time to complete our Satisfaction Survey. It is through continuous feedback, from guests such us yourselves, that we are able to objectively review the facilities and services we provide to ensure that they meet our guests’ expectations I am pleased to learn that we had met your expectations in most aspects of your recent visit but please be assured that we will continuously seek for improvement on our current experience in hopes of exceeding your expectations on your next stay with us If I can ever be of assistance or service to you, please do not hesitate to contact me directly. It would be our pleasure to welcoming you again to Discovery Kartika Plaza Hotel Bali in the not too distant future Best regards, Luis Daniel Garcia General Manager

Dear Our Valued Guest, It was a pleasure to have you as our guest during your last visit to Discovery Kartika Plaza Hotel Bali! We trust that you had a safe and pleasant trip home. Thank you for taking time to complete our Satisfaction Survey. It is through continuous feedback, from guests such us yourselves, that we are able to objectively review the facilities and services we provide to ensure that they meet our guests’ expectations I am pleased to learn that we had met your expectations in most aspects of your recent visit but please be assured that we will continuously seek for improvement on our current experience in hopes of exceeding your expectations on your next stay with us If I can ever be of assistance or service to you, please do not hesitate to contact me directly. It would be our pleasure to welcoming you again to Discovery Kartika Plaza Hotel Bali in the not too distant future Best regards, Luis Daniel Garcia General Manager

Dear Mr/s. Purnama, It was a pleasure to have you as our guest during your last visit to Discovery Kartika Plaza Hotel Bali! We trust that you had a safe and pleasant trip home. Thank you for taking time to complete our Satisfaction Survey. It is through continuous feedback, from guests such us yourselves, that we are able to objectively review the facilities and services we provide to ensure that they meet our guests’ expectations I am pleased to learn that we had met your expectations in most aspects of your recent visit but please be assured that we will continuously seek for improvement on our current experience in hopes of exceeding your expectations on your next stay with us If I can ever be of assistance or service to you, please do not hesitate to contact me directly. It would be our pleasure to welcoming you again to Discovery Kartika Plaza Hotel Bali in the not too distant future Best regards, Luis Daniel Garcia General Manager

Dear Our Valued Guest, It was a pleasure to have you as our guest during your last visit to Discovery Kartika Plaza Hotel Bali! We trust that you had a safe and pleasant trip home. Thank you for taking time to complete our Satisfaction Survey. It is through continuous feedback, from guests such us yourselves, that we are able to objectively review the facilities and services we provide to ensure that they meet our guests’ expectations I am pleased to learn that we had met your expectations in most aspects of your recent visit but please be assured that we will continuously seek for improvement on our current experience in hopes of exceeding your expectations on your next stay with us If I can ever be of assistance or service to you, please do not hesitate to contact me directly. It would be our pleasure to welcoming you again to Discovery Kartika Plaza Hotel Bali in the not too distant future Best regards, Luis Daniel Garcia General Manager

Dear Our Valued Guest, It was a pleasure to have you as our guest during your last visit to Discovery Kartika Plaza Hotel Bali! We trust that you had a safe and pleasant trip home. Thank you for taking time to complete our Satisfaction Survey. It is through continuous feedback, from guests such us yourselves, that we are able to objectively review the facilities and services we provide to ensure that they meet our guests’ expectations I am pleased to learn that we had met your expectations in most aspects of your recent visit but please be assured that we will continuously seek for improvement on our current experience in hopes of exceeding your expectations on your next stay with us If I can ever be of assistance or service to you, please do not hesitate to contact me directly. It would be our pleasure to welcoming you again to Discovery Kartika Plaza Hotel Bali in the not too distant future Best regards, Luis Daniel Garcia General Manager

Dear Bapak Herry, Thank you for bringing this matter to our attention. We sincerely apologize for the discomfort you experienced due to the disturbance above the ceiling in your room. Your comfort is our top priority, and we truly appreciate you informing us about this issue. Our team has been notified and is currently conducting a thorough inspection and taking immediate action to ensure the situation is resolved and does not happen again. Thank you for your understanding and for giving us the opportunity to improve. Should you wish to discuss this further or need any assistance, please do not hesitate to contact us directly. Best regards, Luis Daniel Garcia General Manager

Dear Our Valued Guest, It was a pleasure to have you as our guest during your last visit to Discovery Kartika Plaza Hotel Bali! We trust that you had a safe and pleasant trip home. Thank you for taking time to complete our Satisfaction Survey. It is through continuous feedback, from guests such us yourselves, that we are able to objectively review the facilities and services we provide to ensure that they meet our guests’ expectations I am pleased to learn that we had met your expectations in most aspects of your recent visit but please be assured that we will continuously seek for improvement on our current experience in hopes of exceeding your expectations on your next stay with us If I can ever be of assistance or service to you, please do not hesitate to contact me directly. It would be our pleasure to welcoming you again to Discovery Kartika Plaza Hotel Bali in the not too distant future Best regards, Luis Daniel Garcia General Manager

Dear Ibu Dewi, Thank you very much for taking the time to share your feedback with us. We are delighted to hear that you enjoyed our location, food, and the convenience of staying in our Deluxe Garden Access room. It is always a pleasure to know that our facilities make your stay comfortable and enjoyable. We sincerely apologize for the unpleasant experience you encountered with our security team. Please rest assured that this is not the standard of service we aim to provide. Your comments have been well noted, and we will address this matter with our security department to ensure better attentiveness, courtesy, and professionalism in the future. We truly appreciate your continued trust by choosing to stay with us during your visits to Bali, and we hope to have another opportunity to welcome you back with an improved experience. Best regards, Luis Daniel Garcia General Manager

Dear Our Valued Guest, It was a pleasure to have you as our guest during your last visit to Discovery Kartika Plaza Hotel Bali! We trust that you had a safe and pleasant trip home. Thank you for taking time to complete our Satisfaction Survey. It is through continuous feedback, from guests such us yourselves, that we are able to objectively review the facilities and services we provide to ensure that they meet our guests’ expectations I am pleased to learn that we had met your expectations in most aspects of your recent visit but please be assured that we will continuously seek for improvement on our current experience in hopes of exceeding your expectations on your next stay with us If I can ever be of assistance or service to you, please do not hesitate to contact me directly. It would be our pleasure to welcoming you again to Discovery Kartika Plaza Hotel Bali in the not too distant future Best regards, Luis Daniel Garcia General Manager

Dear Our Valued Guest, It was a pleasure to have you as our guest during your last visit to Discovery Kartika Plaza Hotel Bali! We trust that you had a safe and pleasant trip home. Thank you for taking time to complete our Satisfaction Survey. It is through continuous feedback, from guests such us yourselves, that we are able to objectively review the facilities and services we provide to ensure that they meet our guests’ expectations I am pleased to learn that we had met your expectations in most aspects of your recent visit but please be assured that we will continuously seek for improvement on our current experience in hopes of exceeding your expectations on your next stay with us If I can ever be of assistance or service to you, please do not hesitate to contact me directly. It would be our pleasure to welcoming you again to Discovery Kartika Plaza Hotel Bali in the not too distant future Best regards, Luis Daniel Garcia General Manager

Dear Our Valued Guest, It was a pleasure to have you as our guest during your last visit to Discovery Kartika Plaza Hotel Bali! We trust that you had a safe and pleasant trip home. Thank you for taking time to complete our Satisfaction Survey. It is through continuous feedback, from guests such us yourselves, that we are able to objectively review the facilities and services we provide to ensure that they meet our guests’ expectations I am pleased to learn that we had met your expectations in most aspects of your recent visit but please be assured that we will continuously seek for improvement on our current experience in hopes of exceeding your expectations on your next stay with us If I can ever be of assistance or service to you, please do not hesitate to contact me directly. It would be our pleasure to welcoming you again to Discovery Kartika Plaza Hotel Bali in the not too distant future Best regards, Luis Daniel Garcia General Manager

Dear Mr/s. Hotdiaman, It was a pleasure to have you as our guest during your last visit to Discovery Kartika Plaza Hotel Bali! We trust that you had a safe and pleasant trip home. Thank you for taking time to complete our Satisfaction Survey. It is through continuous feedback, from guests such us yourselves, that we are able to objectively review the facilities and services we provide to ensure that they meet our guests’ expectations I am pleased to learn that we had met your expectations in most aspects of your recent visit but please be assured that we will continuously seek for improvement on our current experience in hopes of exceeding your expectations on your next stay with us If I can ever be of assistance or service to you, please do not hesitate to contact me directly. It would be our pleasure to welcoming you again to Discovery Kartika Plaza Hotel Bali in the not too distant future Best regards, Luis Daniel Garcia General Manager

Dear Our Valued Guest, It was a pleasure to have you as our guest during your last visit to Discovery Kartika Plaza Hotel Bali! We trust that you had a safe and pleasant trip home. Thank you for taking time to complete our Satisfaction Survey. It is through continuous feedback, from guests such us yourselves, that we are able to objectively review the facilities and services we provide to ensure that they meet our guests’ expectations I am pleased to learn that we had met your expectations in most aspects of your recent visit but please be assured that we will continuously seek for improvement on our current experience in hopes of exceeding your expectations on your next stay with us If I can ever be of assistance or service to you, please do not hesitate to contact me directly. It would be our pleasure to welcoming you again to Discovery Kartika Plaza Hotel Bali in the not too distant future Best regards, Luis Daniel Garcia General Manager

Dear Mr/s.Desriani It was a pleasure to have you as our guest during your last visit to Discovery Kartika Plaza Hotel Bali! We trust that you had a safe and pleasant trip home. Thank you for taking time to complete our Satisfaction Survey. It is through continuous feedback, from guests such us yourselves, that we are able to objectively review the facilities and services we provide to ensure that they meet our guests’ expectations I am pleased to learn that we had met your expectations in most aspects of your recent visit but please be assured that we will continuously seek for improvement on our current experience in hopes of exceeding your expectations on your next stay with us If I can ever be of assistance or service to you, please do not hesitate to contact me directly. It would be our pleasure to welcoming you again to Discovery Kartika Plaza Hotel Bali in the not too distant future Best regards, Luis Daniel Garcia General Manager

Dear Mr/s. Desriani, It was a pleasure to have you as our guest during your last visit to Discovery Kartika Plaza Hotel Bali! We trust that you had a safe and pleasant trip home. Thank you for taking time to complete our Satisfaction Survey. It is through continuous feedback, from guests such us yourselves, that we are able to objectively review the facilities and services we provide to ensure that they meet our guests’ expectations I am pleased to learn that we had met your expectations in most aspects of your recent visit but please be assured that we will continuously seek for improvement on our current experience in hopes of exceeding your expectations on your next stay with us If I can ever be of assistance or service to you, please do not hesitate to contact me directly. It would be our pleasure to welcoming you again to Discovery Kartika Plaza Hotel Bali in the not too distant future Best regards, Luis Daniel Garcia General Manager

Dear Mr/s. Maria Tri Rosari, It was a pleasure to have you as our guest during your last visit to Discovery Kartika Plaza Hotel Bali! We trust that you had a safe and pleasant trip home. Thank you for taking time to complete our Satisfaction Survey. It is through continuous feedback, from guests such us yourselves, that we are able to objectively review the facilities and services we provide to ensure that they meet our guests’ expectations I am pleased to learn that we had met your expectations in most aspects of your recent visit but please be assured that we will continuously seek for improvement on our current experience in hopes of exceeding your expectations on your next stay with us If I can ever be of assistance or service to you, please do not hesitate to contact me directly. It would be our pleasure to welcoming you again to Discovery Kartika Plaza Hotel Bali in the not too distant future Best regards, Luis Daniel Garcia General Manager