ibis budget Brussels South Ruisbroek

Bit far from city centre

The hotel was nice staff would good too only issue was the AC going out which was werid cause we had 3 people come to the room to tell us the AC was working but it takes a while to come on but it never came on turned out it was broken throughout the whole hotel cant understand why they couldnt tell us that from the start instead of leaving us to suffer in 30 degree heat during the night no ventilation at all not ideal if youve a young kid cause it gets very warm in the room

There was continuous noises and disturbances due to the leakage of the water pipe on the 1st floor at around 2-4am which was the normal sleeping hours of human. It seriously affected the quality of sleep together with hygiene of the corridor badly. I complained to the reception and the management but no response nor reply unfortunately.

Obviously for the cost, we weren’t expecting the Ritz, but we did book a triple room for 3 people, only got given 2 towels and had to make the bunk bed up ourselves as if we were in a hostel or something. The glass door on the shower (reflected in the mirror to anyone on one of the beds) totally lacked privacy, as did the non-lockable toilet door. The toilet light went off after about 10 seconds and you had to do a little dance on the loo to get it to come back on. Breakfast was plentiful and the beds were comfortable but it just felt that the layout of the room hadn’t really been thought through. Charging for parking in that location (and charging so much) on top is a bit cheeky.

House keeping did not show up on Thursday and Friday during our stay. Front desk was informed on both days.

My car was damaged by another vehicle in their car park - staff refused to review CCTV footage. Followed up with an email request to management, who also refused. Seemingly unmoved by criminal damage occurring on their property. Avoid at all costs, wish I’d stayed somewhere else, where guests and their property are valued

Thank

Very good

Nice enough hotel, plenty of scuffs on the walls, bed was comfy. Towels were a bit small and the pillows could have been better.

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not worth it

It was clean, but very small. The staff was not very friendly.

The hotel was not easy to spot from the road and the taxi had to pay in order to leave the gated parking lot. Our room felt more like a dorm room. The Expedia description said breakfast was included but we were charged 10EUR each plus another city tax. I had prepaid and there were taxes and municipal fees listed on my receipt. There was no soap in the shower and very little at the sink. We were given a new bottle as soon as we asked. Everything was clean, just a little worn in places. I’d say the site is very functional but not posh at all.

Good

Very basic, but clean, not far from ruisbroek station, convenient for Brussels midi just 2 stops away. Staff work hard breakfast we had 1 morning very busy , okay for a stay for a couple of nights.

Not good

I enjoyed my stay. It was good

The hotels room light, bathroom light was not working properly. I staff don’t want to fix the problem.

Staff needs to be more welcoming and the electric panel need an upgrade. The power was off for about 30 minutes. I was in the darkness

Room small but enough for night or two, I think bunk bed over regular one is great idea and space savers which we and my son liked very much . However maintain cleanliness may be challenging and unfortunately we could see lots of dirts between bed frame and mattress , and floor in the room didn't looked very clean. Except of this room was great for the price, breakfast one of best we had in the hotel and staff very pleasant and helpful .