Holiday Inn CHENGDU CENTURY CITY-WESTTOWER by IHG, an IHG Hotel

Excellent location.

Had a good stay

Staff was very friendly and helpful. Good restaurants within walking distance.

Air condition was not working on my room so change for 3 times. Almost Staffs not speak english.

El servicio fue bueno y amable, pero es frustrante tratar de entender y que te entiendan, pues el personal difícilmente hablan ingles y mucho menos español. Recomiendo ir preparado con una app de traduccion. Las alfombras de la habitacion estaban manchadas, aparte de eso. Pues todo bien.

Cigarette smell waft in via the aircon when my room is a non-smoking room at a non-smoking level thanks to inconsiderate local tourists. Thankfully the room change helped.

It is in a good location if you have expo in century city hall. Nearby are many restaurants and shops.

Excellent in food on breakfast and lunch with lots of different konds of delicious tastes... I live to have the food~^^ In addition, convention center is very nearby this hotel~^^

In town for an expo at the Edna center expo hall so location was good and there were good restaurants near by. Breakfast buffet was decent. First room was horrid, had a strange smell that wouldn’t go away, the carpeting was loose and rippling with heavy staining but worst of all the AC would turn on but barely work and the room was very hot as it was 80+ degrees out. Finally got my room switched and the new room was comfortable and as should be expected. Ony thing in the gym worth using was free weights because the machines and exercise bikes were weird Chinese knockoffs that wouldnt work right, for example the stationary bikes pedals weee positioned under the seat in a strange way that meant you couldn’t sit on the seat normally because you had to bend your legs back behind you to peddle. Worse was that fact that they didn’t have AC working in the gym so it was uncomfortably hot and that they had a girl working in the “gym” who sat behind a podium watching you as you exercised. So in a hot echo room room with no music or sound Itried to exercise with this worker just staring at me, quite uncomfortable. Subway station very close by which would take you to the city center but if your here for leasiure stay in the city center as there’s plenty of reasonable accommodation there. It wasn’t terrible but for a small price increase I’d try the Intercontinental located on the other side of the expo center.

Hotel is great, Staff are Amazing and couldn’t help enough when the airport lost my luggage. Location is very good. Breakfast caters for every ethnicity, only small issue was the room was very warm. But the staff provided a cooler for the room.

Attending an international student recruitment event. Hotel was ideally located for the event.

Very reasonable price for a business trip and the location for work was perfect.

I visited thid hotel over 10 times for business trip. But i always felt that chincese people are too noisy. Room condition is good but a little noisy due to neighborhood. Breakfast is not bad, many kinds of chinee foods and western style and we ccould find Roll with rice. That was good for me.

The hotel room condition looked pretty old. The smell wasn't pleasant in the rooms and toilet. There's no food service in rooms or menu that indicates there is such room service? A pity this is a 4-star hotel. Didn't feel like it. Also, I booked for a no smoking, king size bed room through Hotels.com, and the hotel received a reservation that indicated that it's up to the hotel to assign a room that's available to me. I got assigned a twin bed, smoking room. That was such a huge disappointment.

Very good experience. I went to a business convention in the New Century Exhibition Center and it was very close. 25 min to downtown by taxi.

We have been to Chengdu many times but this had to be one of the most pleasant stays we had. Staff were extremely considerate, helpful and went out of their way to help us in anyway they could.

Please be aware to book this hotel through Hotels.com if you are spending romantic time with your significant other since choosing bed and room type for your booking is ONLY for their reference and cannot be guaranteed at all when you check in. In other words, for ex, if finally the hotel can only provide 2 single beds and a smoking room for you while you book for a king-sized bed, non-smoking room. you can only take it and Hotels.com cannot do anything for this as they mention in the confirmation email saying that these conditions cannot be guaranteed (in little tiny letters). This is true from my own experience.

Had several issues when checking in. First they put me in a room without wifi... apparently it was just out of the range of the repeater. They moved me to a non-smoking room that had obviously been smoked in... then they moved me into another room and the air conditioning system wasn't working in the room. Finally, they moved me to a room that was a downgrade, but the wifi worked and the air conditioning worked... so I just tolerated it. It was a downgrade from what I had booked, so one would think they'd have offered a free meal or drink vouchers or something, but they didn't. They just said sorry. So for 4 hours of room changes I got an apology. Overall the hotel isn't bad. It's a relative new property, and was a bit beat up given how newly renovated it was. I will say the breakfast was good though. The staff was nice except for the lack of responsiveness to the issues addressed earlier. The location is nice. It's not in the center of Chengdu, but rather in the new and upcoming Century City area which is nice.... super close to Global Center, etc. So for the location I gave a little better review than I would have otherwise. If I go back to Chengdu, I'll likely find a different hotel, as I don't want to risk having to gamble for a functional room like I did at this property. I always say it's not about problems, but how the staff reacts to them... and in this case they let me down in the way they handled their own shortcomings.

I originally chose this hotel due to its close proximity to the Chengdu International Exhibition Center. While it is extremely convenient for that, there is not much else to do near there. The staff was very friendly and accommodating. English was a struggle at times, but that is pretty much everywhere in that area, not just the hotel. We were able to take a short walk to the subway station and take the tube into the city as well.

good all round experience