ibis London Stratford

Sewage smell throughout

I get it's a relatively cheap hotel, but so much of wrong. Some staff have a poor attitude to everything and dont want to be there or listen to guests. One evening member of staff excellent but didn't get his name. He should be single out for some praise Food is poor quality - except breakfast which was superb. No one understands the conceit of starter and main. Later arrives as you're eating your (limited choice) of starter! Careful touching the irons - there's an ironing room, not one brought to your room - they leak everywhere and spit limescale crud on your clothes if you try to use steam. Saving grace is cost and location

Felt nice. Stylist. Got more than I bargained for

Bed service was poor on the first night as one of the twin beds were dirty and not changed after the last guest. I pointed it out to the housekeeper and she immediately changed both beds completly. I did not like that within our room when you flushed the toilet it made a loud vibrating noise that lasted over 3 minutes, this was reported to rhe front desk and nothing was done. I forgot money on the desk on Saturday and the housekeeper took it.

We saw the funny side of being given a key to a room that already had guests in there when we walked in ( very embarrassing and awkward) Staff quickly dealt with it and we settled in for a gig we were attending ( my brother and I ) We were only in the room to sleep which is where the issue was discovered - the beds in this hotel are AWFUL, no air con and when I asked for a fan I got a rather short annoyed response about not having any. So after a long gig we couldn’t sleep - at all … which made the commute home horrible. IBIS OWNERS- invest in some QUALITY bedding - stop using stupidly thin memory foam mattress toppers and buy REAL mattresses for your paying guests. ###SEE PREMIER INN FOR DETAILS ABOUT WHY NASTY BEDS ARE A HUGE TURN OFF FOR GUESTS ### Lastly ( sigh) the breakfast buffet looked great but tasted terrible - dry leathery bacon cooked night before, scrambled eggs made from (as far as we could tell cat litter ) fruit used in the fruit salad wasn’t ripe so was totally tasteless Just a really uncomfortable, poor experience unfortunately- staff were okay but didn’t go above and beyond for anything in terms of fixing issues- especially with the fan issue and temp in the rooms. We shall revert back to Premier Inn as guaranteed a good nights sleep at least

There was amattress topper on top of the mattress,but it was still uncomfortable.we were awoken severall times during the last night from noisy guests.

Room stank like someone had been smoking in there for years, smell was so strong I struggled to sleep and woke up with a sore throat. Draught lager was flat. Staff on reception not very welcoming, and when ordering food seemed put out that I’d asked. The pizza then arrived and it was simply a frozen Chicago pizza they had heated up. Not good

Nice hotel

This is a welcoming and well run hotel. The room was clean and well supplied with towels, pillows and coffee. Thank you.

I went with my daughter to a concert. I ordered a twin bed. Eventually got through to the reception to be served. Got the keys from a male member. Turned out it was a double bed. Went down and asked for a twin. Then got a new key, he was not appologic. He gave us another double room key. I gave up as i didnt fancy facing him again. So had to share a double bed with my daughter. Very rude member of staff. If he hated his job he should leave than carry on inflecting his unprofessonal attitude and incompetence to the guess. Never use the hotel again.

Great staff support and assistance

Location was great and the room was a good size. However, the twin beds were quite small and mattresses uncomfortable. The air conditioning in the room was very poor, which was a huge problem during hot summer nights.

Ten minutes from LCY airport on the DLR. Great connection to central London on the Elizabeth Line. Vibrant neighbourhood. Staff very friendly.

The hotel is in a reasonable location for Stratford station and shopping malls. The room was comfortable - clean with a good shower/bathroom. Breakfast was an adequate buffet. Staff were friendly and helpful. Good value for money.

I had a very nice stay at Ibis Stratford. The staff on reception were very nice and welcoming. My room was clean and had everything I needed. It was a nice comfortable bed. It was quiet . Only when I opened the window, did I hear the trucks driving into the Morrisons car park. With the window shut there is no noise at all. The hotel is very close to the Cart and Horses pub. So the Ibis is ideal for anyone who wants to see a band , but doesn't want to travel home late from a gig. Also Maryland station is less than 10 minutes walk away. I will happily stay at the Ibis again and highly recommend it . Thank you.

Room was fine but beds were not comfortable

Easy access Great value bar Good size rooms Could be better colder air con Toilet was very loud

I had a very good relaxing time a good sleep i have no complaints and the food was excellent

Nice hotel clean and comfortable. Friendly staff overall a pleasant stay.

Convenient place to stay for the O2 excellent price