Smith & Western Tunbridge Wells

Everyone from start to finish was really friendly and helpful. Room were very clean, breakfast was great. Car parking great. Near to everything. Hotel and bar, great theme, all staff were dressed up, even for breakfast. We will be back.

An unusual place to stay but a good value & perfect for me. I was on a road trip in the UK and this was my first stop. The hotel is ancillary to a Cowboy & Indian themed restaurant. I arrived before 3pm and had no trouble parking in their lot. A restaurant staff member checked me in and showed me to my room. The room was spacious and the bathroom modern. All the rooms were themed and named after Native American tribes. I was taken aback by that. At least there was an educational statement about the tribe on the wall of my room. The room had a fridge as well as coffee machine and kettle. There was no AC, but a small fan had been provided. The wi-fi worked fine. Reception is not 24/7 — no staff are on site from about 12am to 6:30am. There’s a side door accessible using a fob attached to your room key if you’re coming or going after hours. It sounds like the rooms are always filled in advance, so no need to worry about being there alone. Breakfast was included and one could pick from just about anything in the breakfast menu. The only drawback staying there was that music blared from down stairs until about 11pm so I couldn’t sleep. The location was great. There’s a Sainsbury and Lidl right there so I could stock up for the rest of my trip. I was also able to walk down to The Pantiles which is close by. If you’re traveling with young kids this is probably a fun place because of the western themed restaurant (think saddles as barstools).

Awesome cowboys and Indian theme great beds Awesome breakfast

Overall good. Half and half on service, first night great, second night different person looked bored at being there. Shower fittings cheap barely hanging on wall.

Lovely staff, great food. Mattress in Apache had some hard springs. Good value for money with breakfast included. Evening staff were really good with us even though we arrived late, thanks guys.

Great food. Good atmosphere

The Rooms are spotlessly clean and have everything you could need. Very comfortable and good size room. I liked the Western theme. Breakfast was prepared freshly and was a very good size. Very good all round and good value

Amazing themed rooms, very clean m with crisp white cotton sheets, and very comfy bed and pillows. Powerful shower and fluffy towels. Breakfast choice was amazing, cooked to order , very hot and tasty. Staff could not have been more helpful, requested more tea and milk sachets, bought to our room with 5 mins and asked if we would prefer fresh milk! Lady serving breakfast was lovely, very helpful and friendly Definitely stay here again

Great hotel. Fun and quirky with the Western theme I really enjoyed my stay.

Loved it here, the food is exceptional!.. The room was very clean and tidy and all staff go above and beyond to be welcoming.. The one and only downside is the music was really loud in the bar, unfortunately it was the night we stayed that there was also a big party downstairs partying until 11pm!.. But don't let this out you off as it really is a very unique place to stay

Enjoyed my stay, for the price it was excellent value for money. Staff were very helpful, had one issue with no hot water in my room which was sorted out.

fully enjoyed our three nights, service was good, rooms where clean, dinning was excellent, and not to far to walk into the town, breakfast was served to us , we are used to getting our own, but this did work out ok, and upon leaving, we re booked for next year.

fully enjoyed our three nights, service was good, rooms where clean, dinning was excellent, and not to far to walk into the town, breakfast was served to us , we are used to getting our own, but this did work out ok, and upon leaving, we re booked for next year.

The staff here are great. The friendliest team I've ever had the pleasure to be greeted by in any hotel Ive stayed and Ive travel alot. They are a great assest to your establishment.

Poor show. Had meals at this smith and weston before and really enjoyed then so thought when I'm next down I'll book a night. First impression was good but whe i arrived at 9:30 but once i had been out to get somthing to eat (and returned) i found the shower not to be working! Unfortunately this was after the staff had left. In the morning while eating my yoghurt from the self serve the spoon texture felt a bit odd. Much to my disgust and horror the spoon was dirty! I thought it must have been me so went to get another to find 5/7 were dirty! Very disappointed. Then to top it off the staff member said the showers was a know issue and it should now be working..... unfortunately this was at half seven so no tome to use.

This was our best stay while visiting the UK, amazing breakfast as well.

This is a great themed pub, hotel , the staff are friendly and on the ball , even showing you to your room . My room was clean and even carried on the Wild West theme . The food was a little limited, but is was a cowboy/ cowgirl place so I guess they eat a lot of burgers.

Right from check-in, staff were friendly and helpful. Riley took on my query about payment resolving the issue and satisfactorily explained the discrepancy between my app and his system. He took our bags to our room and ensured all was well. This excellent customer service by all staff members continued throughout our two night stay. A particular shout out to the smiley singing lady who made up our room. The room was clean and comfortable, nice big shower and good facilities. We would stay again.

The check in process was a little unclear for me as the website didn't say much, I arrived during dinner service and it was a tad strange lugging myself and my bags through the restaurant as I didn't really know where to go but after guidance from the staff I checked in at the bar, there is a separate entrance/exit to use once checked in which made it easier for daily use rather than going through the busy restaurant all the time. All of the staff were very friendly and helpful and my room and ensuite were bigger than I had expected. The bed was a good size with lovely pillows and fluffy duvet, it felt like home. I liked the room facilities such as the coffee pod machine, much nicer than sachets of cheap coffee in the morning and the hairdryer was good too. My room was very clean upon arrival and refreshed daily. The TV actually had a good choice of channels which all worked unlike some places. The bathroom was a great size with a powerful shower, good sized shower not a tiny box shower like you might expect from a hotel and it had nice large fluffy towels. I felt very comfortable and it was like a home from home for a few days. I was apprehensive about being above the busy wild west restaurant with loud music but you don't hear a thing, it was very peaceful which was great. This was the most comfortable hotel stay I've had in a while and I'd definitely return.

Clean, spacious rooms with modern en suite. Tea making facilities and toiletries provided. Third time we have stayed here. Staff are always lovely. Choice of tasty breakfasts included. Definitely recommend.