18 Suite Villa Loft by AMITHYA

Just not great.

This place was beautiful. The staff was absolutely amazing..

Location was very convenient & staff were friendly. Rooms were nice and clean too!

Lovely place to stay near the airport. Note: The stairs in the room would be a challenge for anyone with mobility issues. Had the best sleep I’ve had in Bali … I’ll be back

Property was very dirty disgusting and unsafe.

Firstly thank you so much for allowing us to stay. What an amazing accomodation and dream villa experience into Bali for our second holiday here. Well done and keep it up!

we booked this as it had 2 bedrooms, the staff were all really nice and helpful. the surrounding areas was good. the full loft style was a bit much getting up and down all the stairs with a 2 year old.

The accommodation was large and spacious 3 story townhouse. Much bigger and better for a family than a cramped hotel room. The accommodation is a luxury hotel that is showing wear and tear. The breakfast was also substandard to all the other places we stayed in Bali. But other than those two issues, a solid and spacious stay for a family.

Loved it, great room, pool and staff were very hospitable, great location

My room and private pool was amazing, had everything I needed, was spotless and clean staff were friendly and helpful, close access to shopping dining etc

I had a wonderful stay at 18 Suite Villa Loft by AMITHYA. The staff were incredibly friendly and attentive, making me feel right at home. The breakfast was delicious with a variety of options to choose from. The location is fantastic, with plenty of walkable attractions around, making it easy to explore the area. Overall, a great experience, and I would definitely recommend it!

On the surface, the property is gorgeous. A private pool, stunning tiles, cute kitchenette, massive bathtub. The staff were lovely but the condition of the hotel when you look deeper is unacceptable. - The ceilings were covered in mould, the worst being in the shower. - Want to sleep in on your vacation? Nope, they started playing music at 8am one morning and other mornings they had maintenance workers working on the roof and wall of my room. - After the cleaners mopped the bathroom floor on the first night, there were about 9 little pink warms squirming around on the floor. I’m concerned they were parasites. - We had the aircon on at 18 degrees the entire 5 nights that we stayed there and not once did the temperature in the room get below 24 degrees. - I had to ask the reception 3 times for toilet paper as the housekeepers didn’t replace it the entire stay. - No hand towels or face cloths were present. - The roof in the bathroom leaked when it rained resulting in a puddle on the floor the majority of our stay.

I loved my room! It was an awesome experience having a private pool and the loft style with 2 floors! Loved it! I slept well in the bed and loved the tub and shower. It was a little noisy but if I was in my room with the air on it was fine! I had my ear plugs when I was downstairs in the pool or lying around in the living room. I totally enjoyed the staff and great customer service! I will be back!

The staff here are very helpful, smiling and caring, we came there for a wedding recently, grace picked us up from the airport, she was so friendly, we dressed in balinese attire, but we were sure it was correct, we stepped outside our room where staff saw us and helped dress my son, the next day the same staff member offered my son a traditional head wear xx such a beautiful gesture, we will be back

Absolutely loved staying here on our last night in Bali. We had a suite/ villa with our own pool. The room and amenities provided were amazing we literally had everything we needed. They staff were very friendly and helpful with anything needed. We even had the pleasure of meeting the owner who was extremely nice and welcoming as well. 10/10 must stay here. We will definitely be coming back and staying more nights next time! Thank you to the family at 18 suite villa loft in Kuta!

Staff and service at this property was excellent. Much better than any 5* hotel in Australia. They are friendly, helpful, welcoming and very accommodating (they even made fresh orange juice for us using oranges we purchased from the farm of a day trip). Hotel services, room service etc are reasonably priced. The location is practical and very walkable. I read the bad reviews when booking and almost changed my mind so here are my thoughts on some of those comments: - Cleanliness. This is a personal item for most people. I would not eat off the floor but it was clean enough for a property that is largely open to the elements - No AC downstairs. This is true. Again the property is open so you cannot have ac except for the closed rooms. - Poor breakfast choice. Breakfast was fine. There is eggs your way, fruit, sausage, beef bacon, hash browns, a few pastries and Asian choices. The staff will also accommodate other requests - Insects. The villa is open so yes this could be an issue but we did not have it - Pool not heated. The island is hot and humid so I did not mind - In an alley way. Yes, if you did not read this, it may feel odd but it is not an issue and kind of like an oasis I would not hesitate to stay again or recommend it.

The service was excellent; the staff was helpful and understanding. I highly recommend it.

Worst experience ever. I booked this property for 3 nights but I just stay for only 2 because it was not worth at all and I don’t want to spoil my holidays. So, I booked one hotel at a distance for one night which cost me extra money just because of the bad service of the hotel. The villa was horrible with no aircon at ground floor and due to extreme heat we couldn’t even use the private pool once. Staff was not at all cooperative. Food was horrible , ants crawling near the spoons and food containers. The cat is running through to your legs and tables. Surrounding was horrible. The dirtiest place and didn’t feel like a clean place at all. When I ask to speak with manager and staff said he’s in meeting and won’t be available to talk over the phone. I ask for a refund for one night and they were not ready to entertain at all. HORRIBLE. It was just like a bad dream. If you don’t want to spoil your holidays, please don’t go to this hotel at all. Waste of money.

The bedroom backs directly onto the main hallway so a bit noisy , perfectly adequate for the last stopover before flying out

I had a late flight arrival into Bali. After traveling 2 hours I did not want to travel another hour and a half to Ubud (where I would be spending majority of my vacation) so I opted for this hotel based on social media videos and the close proximity to the airport. When I got to the hotel it was around 2 am. It did not look as glamorous as the videos online but I was tired and there for a short time so at first I was like whatever; I just need to shower n sleep. However when i got to the room I knew that was not going to happen. The shower was dirty, the bathtub was dirty and while sitting in the living room area I saw a mouse. That was the final straw! I went to the front desk with my videos of not only the condition of the room l, but the uninvited guest and requested a refund . The man at the reception desk stated that he could not authorize a refund but the manager would be in at 9 and he would be the person to make the decision. In the meantime, I was placed in another room which was just as dirty as the first. I couldn’t sleep and refused to even take off my clothes. Finally 9 am came and i was able to speak with the manager. In all fairness he was a complete gentleman. After reviewing my videos he was super apologetic and authorized a complete refund for my stay. Not the best way to start off my birthday trip but lesson learned