Terraz Tree Hotel

Hotels
8.7
/10
Very Good
1,053 reviews

What Guests Say About Their Stay

Staff Friendliness (158)
Accessibility (137)
Bedroom (134)
Distance To City Center (132)
M***a
10.0
/ 10
I am very satisfied to have booked a room at Terraz Tree Hotel for my parents during their visit to Jakarta (Dec 30-Jan 5). The hotel's location is very strategic in the Mampang/Tendean area, making it easy to get around during their stay. The service provided by the hotel staff was also excellent, friendly, and responsive, which certainly gave me a sense of peace of mind because my parents felt very well served. The facilities of the Deluxe Double room type booked were also clean and satisfactory. This pleasant stay experience makes me highly recommend Terraz Tree Hotel to anyone looking for quality accommodation in South Jakarta.
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h***i
9.4
/ 10
The staff is friendly, the room is clean and fragrant even though it is for smoking but when you enter it smells good, the AC is very cold, the bathroom is clean, the towels smell good. The best stay here and always a regular.
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MOHAMAD B. I.
10.0
/ 10
we stayed 1 night, the staff was very friendly, we received very good service, the cleanliness of the hotel and the room was very well maintained, access to the hotel was also easy.
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Afrinaldy I.
10.0
/ 10
I've been here for more than 6 months, everyone is friendly and the service is good. The manager, Mr. Rijal, is also very friendly. The food is delicious, the restaurant staff are friendly.
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Afrinaldy I.
10.0
/ 10
I've been here for almost 3 months, all the staff are friendly. Moreover, the FO is all friendly and polite. The FO's name is Anca, there's Nova, there's Aldi, one more I forgot. The security is also friendly and polite. There's Syahril, Lecu and Babe who like to chat with people.
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In the Area
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Jl. Kapten Tendean No. 10 Mampang Prapatan Jakarta Selatan , Mampang, Tendean, Jakarta, Indonesia, 12790

Main Facilities

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AC
Restaurant
24-Hour Front Desk
Elevator
WiFi
Terraz Tree Hotel is located in area / city Tendean. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.
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What's around Terraz Tree Hotel

Jl. Kapten Tendean No. 10 Mampang Prapatan Jakarta Selatan , Mampang, Tendean, Jakarta, Indonesia, 12790
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Lobby Terraz Tree Hotel
Exterior 2 Terraz Tree Hotel

Discover More About Terraz Tree Hotel

Location


Terraz Tree Hotel is located in area / city Tendean.

About Terraz Tree Hotel

From business event to corporate gathering, Terraz Tree Hotel provides complete services and facilities that you and your colleagues need.

Splendid service together with wide range of facilities provided will make you complain for nothing during your stay at Terraz Tree Hotel.

24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

Savor your favorite dishes with special cuisines from Terraz Tree Hotel exclusively for you.

WiFi is available within public areas of the property to help you to stay connected with family and friends.

Terraz Tree Hotel is a hotel with great comfort and excellent service according to most hotel's guests.

With all facilities offered, Terraz Tree Hotel is the right place to stay.

All facilities in Terraz Tree Hotel

Bar, Cafe and Lounge Terraz Tree Hotel
Bar, Cafe and Lounge
Functional Hall Terraz Tree Hotel
Functional Hall
Lobby Terraz Tree Hotel
Lobby
Exterior Terraz Tree Hotel
Exterior
Restaurant Terraz Tree Hotel
Restaurant

General

  • AC
  • Ballroom
  • Banquet
  • Smoking area
  • Terrace

Public Facilities

  • Elevator
  • Restaurant
  • Breakfast restaurant
  • Safety deposit box
  • WiFi in public area

Food and Drinks

  • Restaurant with AC
  • Breakfast
  • Buffet breakfast
  • Breakfast (surcharge)

In-room Facilities

  • Cable TV
  • Desk
  • Shower
  • TV

Hotel Services

  • Front desk
  • 24-hour Receptionist

Connectivity

  • Free WiFi

Accessibilty

  • Disabled access friendly

Business Facilities

  • Meeting facilities

Accommodation Policy & General Information in Terraz Tree Hotel

Check-in/Check-out Time

Check-in:
From 14:00
Check-out:
Before 12:00

General Information

Popular Facilities
AC, Restaurant, 24-Hour Front Desk, Elevator, WiFi
Check-In / Check-Out Time
From 14:00 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Terraz Tree Hotel
77
Number of floors in Terraz Tree Hotel
4
Another facilities in Terraz Tree Hotel
Ballroom, Banquet, Smoking area, Terrace, Breakfast restaurant

Frequently asked question in Terraz Tree Hotel

What are available facilities at Terraz Tree Hotel?
There are top facilites at Terraz Tree Hotel such as AC, Restaurant, 24-Hour Front Desk, Elevator, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Terraz Tree Hotel?
The standard check-in time at Terraz Tree Hotel is starting from From 14:00 while the latest check-out time is at Before 12:00
Does Terraz Tree Hotel provide breakfast?
Yes, Terraz Tree Hotel provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of Terraz Tree Hotel?
Terraz Tree Hotel is a 3.0-star hotel.
How many floors does Terraz Tree Hotel have?
Terraz Tree Hotel has 4 floors.
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More Reviews from Other Guests in Terraz Tree Hotel

Overall Ratings & Reviews Terraz Tree Hotel

Traveloka (1,047)
Other sources (6)
8.8
Very Good
From 1,047 reviews
Provided by travelers on
Cleanliness

8.7

Room Comfort

8.6

Meal

8.9

Location

8.9

Service and Facilites

8.7

People often mention about Terraz Tree Hotel
All
Ambiance (97)
Bedroom (95)
Staff Friendliness (93)
Bathroom (90)
Hotel Area (90)
Accessibility (86)
Room Space (86)
Distance to City Center (85)
Surroundings (76)
Wifi (75)
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Traveler Reviews Terraz Tree Hotel

Number of reviews per page
20
40
Customer reviews
Setiyawan
icon-Transit
Transit
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
Just for resting it is very comfortable.
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Accommodation's Reply
03 Feb 2026
Dear Valued Guest, Thank you for taking the time to share your experience with us. We are delighted to hear that our service met your expectations. We hope to welcome you back to Terrasse Tree Hotel again in the future. Sincerely, The Hotel Manager
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A***N
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.5
/10
Reviewed 3 week(s) ago
The hotel staff is friendly. The room is quite large and clean. The breakfast is also quite good. The only thing is, the room needs more lights so it doesn't feel dark. Thanks.
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Accommodation's Reply
26 Jan 2026
Dear Valued Guest, Thank you for taking the time to share your experience with us. We are delighted to hear that our service met your expectations. We hope to welcome you back to Terrasse Tree Hotel again. Sincerely, The Hotel Manager
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M***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
I am very satisfied to have booked a room at Terraz Tree Hotel for my parents during their visit to Jakarta (Dec 30-Jan 5). The hotel's location is very strategic in the Mampang/Tendean area, making it easy to get around during their stay. The service provided by the hotel staff was also excellent, friendly, and responsive, which certainly gave me a sense of peace of mind because my parents felt very well served. The facilities of the Deluxe Double room type booked were also clean and satisfactory. This pleasant stay experience makes me highly recommend Terraz Tree Hotel to anyone looking for quality accommodation in South Jakarta.
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Accommodation's Reply
16 Jan 2026
Dear Valued Guest, Thank you for taking the time to share your experience with us. We are delighted to hear that our service met your expectations. We hope to welcome you back to Terrasse Tree Hotel again. Sincerely, The Hotel Manager
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B***s
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
Top all and all ok, thank you
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Accommodation's Reply
19 Jan 2026
Dear Valued Guest, Thank you for taking the time to share your experience with us. We are delighted to hear that our service met your expectations. We hope to welcome you back to Terrasse Tree Hotel again. Sincerely, The Hotel Manager
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R***t
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
Overall, it was great. The hotel staff were friendly and the service was excellent. It was just right, no fuss.
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Accommodation's Reply
16 Jan 2026
Dear Valued Guest, Thank you for taking the time to share your experience with us. We are delighted to hear that our service met your expectations. We hope to welcome you back to Terrasse Tree Hotel again. Sincerely, The Hotel Manager
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A***i
icon-origin-TRAVELOKA
9.1
/10
Reviewed 4 week(s) ago
The location is close to everything and the rooms are clean. It's great for last-minute bookings.
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Accommodation's Reply
12 Jan 2026
Dear Valued Guest, Thank you for taking the time to share your experience with us. We are delighted to hear that our service met your expectations. We hope to welcome you back to Terrasse Tree Hotel again. Sincerely, The Hotel Manager
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Rini I.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
Cool view from the window friendly staff clean room.
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1 people find it helpful
Accommodation's Reply
16 Jan 2026
Dear Valued Guest, Thank you for taking the time to share your experience with us. We are delighted to hear that our service met your expectations. We hope to welcome you back to Terrasse Tree Hotel again. Sincerely, The Hotel Manager
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R***t
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
The hotel staff were very friendly and helpful during the check-in process.
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Accommodation's Reply
12 Jan 2026
Dear Valued Guest, Thank you for taking the time to share your experience with us. We are delighted to hear that our service met your expectations. We hope to welcome you back to Terrasse Tree Hotel again. Sincerely, The Hotel Manager
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R***t
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
The hotel staff is very friendly. It's cleaned daily by the cleaning service. The food is delicious, although you have to ask for food before ordering due to the uncertain hours. Overall, it's okay.
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1 people find it helpful
Accommodation's Reply
16 Jan 2026
Dear Valued Guest, Thank you for taking the time to share your experience with us. We are delighted to hear that our service met your expectations. We hope to welcome you back to Terrasse Tree Hotel again. Sincerely, The Hotel Manager
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R***t
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 week(s) ago
It's really great to stay here. It's comfortable.
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Accommodation's Reply
02 Jan 2026
Dear Valued Guest, Thank you for taking the time to share your experience with us. We are delighted to hear that our service met your expectations. We hope to welcome you back to Terrasse Tree Hotel again. Sincerely, The Hotel Manager
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N***o
icon-origin-TRAVELOKA
8.2
/10
Reviewed 9 week(s) ago
It was a pretty good experience staying at Terraz Tree.
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Accommodation's Reply
07 Dec 2025
Dear Valued Guest, Thank you for taking the time to share your experience with us. We are delighted to know that our service met your expectations. We hope to have the opportunity to welcome you back to Terraz Tree Hotel again. Best regards, Hotel Manager
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Verified Traveler
icon-Business
Business
icon-origin-TRAVELOKA
9.4
/10
Reviewed 9 week(s) ago
The hotel's location is quite strategic and the staff are friendly. It's highly recommended as a place to stay if you're in Jakarta for a staycation or business trip.
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Accommodation's Reply
07 Dec 2025
Dear Valued Guest, Thank you for taking the time to share your experience with us. We are delighted to know that our service met your expectations. We hope to have the opportunity to welcome you back to Terraz Tree Hotel again. Best regards, Hotel Manager
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Hutbriono H.
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 11 week(s) ago
Please try it, it's great and the hotel staff are friendly.
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Accommodation's Reply
25 Nov 2025
Dear Valued Guest, Thank you for taking the time to share your experience with us. We are delighted to hear that our service met your expectations. We hope to have the opportunity to welcome you back to Terraz Tree Hotel again. Best regards, Hotel Management
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A***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
5.0
/10
Reviewed 11 week(s) ago
The room does not match the photo, please update it.
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Accommodation's Reply
26 Nov 2025
Dear Valued Guest, Thank you for taking the time to share your experience with us. We apologize for any inconvenience this may have caused. This feedback will be used as a suggestion and assessment to improve our facilities and services in the future. We sincerely hope to serve you again with even better service. Thank you once again for choosing Terraz Tree Hotel as your accommodation and we look forward to welcoming you back again soon. Best regards, Hotel Manager
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Ardi A.
icon-origin-TRAVELOKA
8.7
/10
Reviewed 14 week(s) ago
The price is affordable for the area. The staff is very helpful and friendly, and the service is excellent, from the front desk, the staff on each floor, and even the technicians are very friendly and have proper gestures. Unfortunately, the room paint is starting to fade, and some amenities, like the faucets, are no longer fully functional (I stayed in two rooms, both in the same condition).
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Accommodation's Reply
04 Nov 2025
Dear Valued Guest, Thank you for taking the time to share your experience with us. We are delighted to know that our service met your expectations. We hope to have the opportunity to welcome you back to Terraz Tree Hotel again. Best regards, Hotel Manager
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N***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
6.6
/10
Reviewed 15 week(s) ago
Stayed for a night here. We know the room is not spacious but so does the storage:"). The window is also dirty, the floor is a bit dirty, and the lock key is also a bit strange so we're always wary even though we know it's locked. The soundproofing is really bad, we can hear people loud and clear from the aisle so it makes it uncomfortable. Also, maybe the housekeeping should be told again that if there are guests who have stayed but the guest didn't ask for housekeeping, there's no need to knock. Yesterday I was sleeping, I faintly heard someone knocking and only realized that someone wanted to come in because I heard someone attaching a card key. Automatically panicked😭
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Accommodation's Reply
29 Oct 2025
Dear Valued Guest, Thank you for taking the time to share your experience with us. We apologize for any inconvenience this may have caused. This feedback will be used as a suggestion and assessment to improve our facilities and services in the future. We sincerely hope to serve you again with even better service. Thank you once again for choosing Terraz Tree Hotel as your accommodation and we look forward to welcoming you back again soon. Best regards, Hotel Manager
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swastika j. s.
icon-Business
Business
icon-origin-TRAVELOKA
9.1
/10
Reviewed 15 week(s) ago
I booked the same day... As soon as I checked in, the room was ready and the AC was already on. Awesome.
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1 people find it helpful
Accommodation's Reply
29 Oct 2025
Dear Valued Guest, Thank you for taking the time to share your experience with us. We are delighted to know that our service met your expectations. We hope to have the opportunity to welcome you back to Terraz Tree Hotel again. Best regards, Hotel Manager
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Masadi H.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.8
/10
Reviewed 17 week(s) ago
Overall it's good, but there are aspects that need to be developed further.
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1 people find it helpful
Accommodation's Reply
18 Oct 2025
Thank you for taking the time to share your experience with us. We are pleased that our service met your expectations. We look forward to welcoming you back to Terra Tree Hotel again. Thank you, Hotel Management
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M***M
icon-Business
Business
icon-origin-TRAVELOKA
9.3
/10
Reviewed 17 week(s) ago
Location is ok, service is ok, food is less varied and not quick to restock when it runs out
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1 people find it helpful
Accommodation's Reply
16 Oct 2025
Dear Valued Guest, Thank you for taking the time to share your experience with us. We are delighted to know that our service met your expectations. We hope to have the opportunity to welcome you back to Terraz Tree Hotel again. Best regards, Hotel Manager
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R***n
icon-Transit
Transit
icon-origin-TRAVELOKA
6.7
/10
Reviewed 18 week(s) ago
The room was not checked, the AC was not working like in a sauna, not in a hotel, clue 3rd floor corner room
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1 people find it helpful
Accommodation's Reply
07 Oct 2025
Dear Guest, Thank you for taking the time to share your experience with us. Please allow us to apologize for any inconvenience you may have experienced. This feedback will serve as feedback and evaluation for us to continue improving our facilities and services. We look forward to serving you again with even better service. Thank you again for choosing Terraz Tree Hotel as your accommodation, and we look forward to welcoming you back soon. Best regards, Hotel Manager.
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Number of reviews per page
20
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Restaurant 4 Terraz Tree Hotel

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.

Overall Ratings & Reviews Terraz Tree Hotel

Traveloka (1,047)
Other sources (6)
8.8
Very Good
From 1,047 reviews
Provided by travelers on
Cleanliness

8.7

Room Comfort

8.6

Meal

8.9

Location

8.9

Service and Facilites

8.7

People often mention about Terraz Tree Hotel
All
Ambiance (97)
Bedroom (95)
Staff Friendliness (93)
Bathroom (90)
Hotel Area (90)
Accessibility (86)
Room Space (86)
Distance to City Center (85)
Surroundings (76)
Wifi (75)
Sort by
Most Recent
Format
With Text
Preferences
All Ratings, Current App Language, See all reviews

Traveler Reviews Terraz Tree Hotel

Number of reviews per page
20
40
Customer reviews
Setiyawan
icon-Transit
Transit
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
Just for resting it is very comfortable.
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Accommodation's Reply
03 Feb 2026
Dear Valued Guest, Thank you for taking the time to share your experience with us. We are delighted to hear that our service met your expectations. We hope to welcome you back to Terrasse Tree Hotel again in the future. Sincerely, The Hotel Manager
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A***N
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.5
/10
Reviewed 3 week(s) ago
The hotel staff is friendly. The room is quite large and clean. The breakfast is also quite good. The only thing is, the room needs more lights so it doesn't feel dark. Thanks.
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Accommodation's Reply
26 Jan 2026
Dear Valued Guest, Thank you for taking the time to share your experience with us. We are delighted to hear that our service met your expectations. We hope to welcome you back to Terrasse Tree Hotel again. Sincerely, The Hotel Manager
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M***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
I am very satisfied to have booked a room at Terraz Tree Hotel for my parents during their visit to Jakarta (Dec 30-Jan 5). The hotel's location is very strategic in the Mampang/Tendean area, making it easy to get around during their stay. The service provided by the hotel staff was also excellent, friendly, and responsive, which certainly gave me a sense of peace of mind because my parents felt very well served. The facilities of the Deluxe Double room type booked were also clean and satisfactory. This pleasant stay experience makes me highly recommend Terraz Tree Hotel to anyone looking for quality accommodation in South Jakarta.
Read More
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Accommodation's Reply
16 Jan 2026
Dear Valued Guest, Thank you for taking the time to share your experience with us. We are delighted to hear that our service met your expectations. We hope to welcome you back to Terrasse Tree Hotel again. Sincerely, The Hotel Manager
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B***s
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
Top all and all ok, thank you
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Accommodation's Reply
19 Jan 2026
Dear Valued Guest, Thank you for taking the time to share your experience with us. We are delighted to hear that our service met your expectations. We hope to welcome you back to Terrasse Tree Hotel again. Sincerely, The Hotel Manager
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R***t
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
Overall, it was great. The hotel staff were friendly and the service was excellent. It was just right, no fuss.
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Accommodation's Reply
16 Jan 2026
Dear Valued Guest, Thank you for taking the time to share your experience with us. We are delighted to hear that our service met your expectations. We hope to welcome you back to Terrasse Tree Hotel again. Sincerely, The Hotel Manager
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A***i
icon-origin-TRAVELOKA
9.1
/10
Reviewed 4 week(s) ago
The location is close to everything and the rooms are clean. It's great for last-minute bookings.
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Accommodation's Reply
12 Jan 2026
Dear Valued Guest, Thank you for taking the time to share your experience with us. We are delighted to hear that our service met your expectations. We hope to welcome you back to Terrasse Tree Hotel again. Sincerely, The Hotel Manager
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Rini I.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
Cool view from the window friendly staff clean room.
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1 people find it helpful
Accommodation's Reply
16 Jan 2026
Dear Valued Guest, Thank you for taking the time to share your experience with us. We are delighted to hear that our service met your expectations. We hope to welcome you back to Terrasse Tree Hotel again. Sincerely, The Hotel Manager
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R***t
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
The hotel staff were very friendly and helpful during the check-in process.
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Accommodation's Reply
12 Jan 2026
Dear Valued Guest, Thank you for taking the time to share your experience with us. We are delighted to hear that our service met your expectations. We hope to welcome you back to Terrasse Tree Hotel again. Sincerely, The Hotel Manager
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R***t
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
The hotel staff is very friendly. It's cleaned daily by the cleaning service. The food is delicious, although you have to ask for food before ordering due to the uncertain hours. Overall, it's okay.
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1 people find it helpful
Accommodation's Reply
16 Jan 2026
Dear Valued Guest, Thank you for taking the time to share your experience with us. We are delighted to hear that our service met your expectations. We hope to welcome you back to Terrasse Tree Hotel again. Sincerely, The Hotel Manager
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R***t
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 week(s) ago
It's really great to stay here. It's comfortable.
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Accommodation's Reply
02 Jan 2026
Dear Valued Guest, Thank you for taking the time to share your experience with us. We are delighted to hear that our service met your expectations. We hope to welcome you back to Terrasse Tree Hotel again. Sincerely, The Hotel Manager
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N***o
icon-origin-TRAVELOKA
8.2
/10
Reviewed 9 week(s) ago
It was a pretty good experience staying at Terraz Tree.
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Accommodation's Reply
07 Dec 2025
Dear Valued Guest, Thank you for taking the time to share your experience with us. We are delighted to know that our service met your expectations. We hope to have the opportunity to welcome you back to Terraz Tree Hotel again. Best regards, Hotel Manager
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Verified Traveler
icon-Business
Business
icon-origin-TRAVELOKA
9.4
/10
Reviewed 9 week(s) ago
The hotel's location is quite strategic and the staff are friendly. It's highly recommended as a place to stay if you're in Jakarta for a staycation or business trip.
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Accommodation's Reply
07 Dec 2025
Dear Valued Guest, Thank you for taking the time to share your experience with us. We are delighted to know that our service met your expectations. We hope to have the opportunity to welcome you back to Terraz Tree Hotel again. Best regards, Hotel Manager
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Hutbriono H.
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 11 week(s) ago
Please try it, it's great and the hotel staff are friendly.
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Accommodation's Reply
25 Nov 2025
Dear Valued Guest, Thank you for taking the time to share your experience with us. We are delighted to hear that our service met your expectations. We hope to have the opportunity to welcome you back to Terraz Tree Hotel again. Best regards, Hotel Management
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A***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
5.0
/10
Reviewed 11 week(s) ago
The room does not match the photo, please update it.
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Accommodation's Reply
26 Nov 2025
Dear Valued Guest, Thank you for taking the time to share your experience with us. We apologize for any inconvenience this may have caused. This feedback will be used as a suggestion and assessment to improve our facilities and services in the future. We sincerely hope to serve you again with even better service. Thank you once again for choosing Terraz Tree Hotel as your accommodation and we look forward to welcoming you back again soon. Best regards, Hotel Manager
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Ardi A.
icon-origin-TRAVELOKA
8.7
/10
Reviewed 14 week(s) ago
The price is affordable for the area. The staff is very helpful and friendly, and the service is excellent, from the front desk, the staff on each floor, and even the technicians are very friendly and have proper gestures. Unfortunately, the room paint is starting to fade, and some amenities, like the faucets, are no longer fully functional (I stayed in two rooms, both in the same condition).
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Accommodation's Reply
04 Nov 2025
Dear Valued Guest, Thank you for taking the time to share your experience with us. We are delighted to know that our service met your expectations. We hope to have the opportunity to welcome you back to Terraz Tree Hotel again. Best regards, Hotel Manager
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N***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
6.6
/10
Reviewed 15 week(s) ago
Stayed for a night here. We know the room is not spacious but so does the storage:"). The window is also dirty, the floor is a bit dirty, and the lock key is also a bit strange so we're always wary even though we know it's locked. The soundproofing is really bad, we can hear people loud and clear from the aisle so it makes it uncomfortable. Also, maybe the housekeeping should be told again that if there are guests who have stayed but the guest didn't ask for housekeeping, there's no need to knock. Yesterday I was sleeping, I faintly heard someone knocking and only realized that someone wanted to come in because I heard someone attaching a card key. Automatically panicked😭
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Accommodation's Reply
29 Oct 2025
Dear Valued Guest, Thank you for taking the time to share your experience with us. We apologize for any inconvenience this may have caused. This feedback will be used as a suggestion and assessment to improve our facilities and services in the future. We sincerely hope to serve you again with even better service. Thank you once again for choosing Terraz Tree Hotel as your accommodation and we look forward to welcoming you back again soon. Best regards, Hotel Manager
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swastika j. s.
icon-Business
Business
icon-origin-TRAVELOKA
9.1
/10
Reviewed 15 week(s) ago
I booked the same day... As soon as I checked in, the room was ready and the AC was already on. Awesome.
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1 people find it helpful
Accommodation's Reply
29 Oct 2025
Dear Valued Guest, Thank you for taking the time to share your experience with us. We are delighted to know that our service met your expectations. We hope to have the opportunity to welcome you back to Terraz Tree Hotel again. Best regards, Hotel Manager
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Masadi H.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.8
/10
Reviewed 17 week(s) ago
Overall it's good, but there are aspects that need to be developed further.
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1 people find it helpful
Accommodation's Reply
18 Oct 2025
Thank you for taking the time to share your experience with us. We are pleased that our service met your expectations. We look forward to welcoming you back to Terra Tree Hotel again. Thank you, Hotel Management
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M***M
icon-Business
Business
icon-origin-TRAVELOKA
9.3
/10
Reviewed 17 week(s) ago
Location is ok, service is ok, food is less varied and not quick to restock when it runs out
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1 people find it helpful
Accommodation's Reply
16 Oct 2025
Dear Valued Guest, Thank you for taking the time to share your experience with us. We are delighted to know that our service met your expectations. We hope to have the opportunity to welcome you back to Terraz Tree Hotel again. Best regards, Hotel Manager
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R***n
icon-Transit
Transit
icon-origin-TRAVELOKA
6.7
/10
Reviewed 18 week(s) ago
The room was not checked, the AC was not working like in a sauna, not in a hotel, clue 3rd floor corner room
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1 people find it helpful
Accommodation's Reply
07 Oct 2025
Dear Guest, Thank you for taking the time to share your experience with us. Please allow us to apologize for any inconvenience you may have experienced. This feedback will serve as feedback and evaluation for us to continue improving our facilities and services. We look forward to serving you again with even better service. Thank you again for choosing Terraz Tree Hotel as your accommodation, and we look forward to welcoming you back soon. Best regards, Hotel Manager.
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