How many rooms are available at Novotel Almaty City Center?

Novotel Almaty City Center has 190 rooms in total.

What do past guests say about Novotel Almaty City Center?

Novotel Almaty City Center is well-known for its Cleanliness, Room Comfort, Service and Facilites, as reviewed by verified Traveloka guests.

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Novotel Almaty City Center

Name: Novotel Almaty City Center
Address: Dostyk Avenue 104 A, Almaty Airport Transfer, Almaty Qalasy, Kazakhstan, A25D5Y3, Dostyk Avenue 104 A, Almaty Qalasy, A25D5Y3, Kazakhstan
Rating: 8.7

Hotels

8.7

/10

Very Good

120 reviews

What Guests Say About Their Stay

Dasha

10.0

/ 10

Great property surrounded by lots of food options, walkable to lots of activities such as theaters and mountains, friendly staff

Andrew

10.0

/ 10

I recently stayed at the Novotel City Centre for work, and both the hotel and its location were excellent. Unfortunately, I was overcharged by a taxi driver upon arrival at the airport, who demanded 40,000 KZT for a ride that should have cost only 10,000 KZT. However, a member of the hotel staff, Adil, went above and beyond to assist me. He promptly reviewed the hotel’s CCTV footage, identified the taxi involved, and contacted the taxi company on my behalf. Thanks to his intervention, the driver returned to the hotel and refunded 30,000 KZT directly to reception. Adil’s professionalism, initiative, and dedication to guest service were outstanding, and he should be sincerely congratulated for his efforts. This experience truly restored my faith in customer care.

Jesse

10.0

/ 10

I thought the staff were really nice and helpful. The hotel is also located close to most everything.

In the Area

See Map

Dostyk Avenue 104 A, Almaty Airport Transfer, Almaty Qalasy, Kazakhstan, A25D5Y3

Main Facilities

Swimming Pool

Restaurant

24-Hour Front Desk

WiFi

Elevator

Novotel Almaty City Center is a hotel is located at Almaty Airport Transfer. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

Available Room Types in Novotel Almaty City Center

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What's around Novotel Almaty City Center

Dostyk Avenue 104 A, Almaty Airport Transfer, Almaty Qalasy, Kazakhstan, A25D5Y3

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Location

Novotel Almaty City Center is a hotel is located at Almaty Airport Transfer.

About Novotel Almaty City Center

Be ready to get the unforgettable stay experience by its exclusive service, completed by a full range of facilities to cater all your needs.

The hotel’s fitness center is a must-try during your stay here.

Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.

Get the best deal for finest quality of spa treatment to unwind and rejuvenate yourself.

24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

Savor your favorite dishes with special cuisines from Novotel Almaty City Center exclusively for you.

Novotel Almaty City Center is a hotel with great comfort and excellent service according to most hotel's guests.

Get precious and unforgettable moment during your stay at Novotel Almaty City Center.

All facilities in Novotel Almaty City Center

Others

Hotel Services

Laundry service
Multilingual staff
Luggage storage
Porter
24-hour Receptionist
Concierge

Public Facilities

Others
Elevator
Restaurant
Smoke-free area
Safety deposit box

Business Facilities

Meeting facilities
Conference room
Conference rooms
Computer station
Business center

Things to Do

Indoor pool
Spa
Library
Sauna

General

Banquet
Reception hall
Parking
Terrace

Food and Drinks

Bar
Breakfast
Snack bar

Connectivity

Free WiFi

Shuttle Service

Airport transfer (surcharge)

In-room Facilities

Nearby Facilities

Souvenir shop

Sports and Recreations

Fitness center

Accommodation Policy & General Information in Novotel Almaty City Center

Important Note

Fee for buffet breakfast: approximately KZT 7000 per person
Airport shuttle fee: KZT 8000 per person (one-way)
Pet deposit: KZT 20000 per stay
Pet fee: KZT 10000 per pet, per night
Service animals are exempt from fees
Rollaway bed fee: KZT 5000 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)

This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.

Hotel only accepts guests with minimum age of 18

Check-in/Check-out Time

Check-in:

From 15:00

Check-out:

Before 12:00

Hotel policy is not yet available.

General Information

Popular Facilities	Swimming Pool, Restaurant, 24-Hour Front Desk, WiFi, Elevator
Check-In / Check-Out Time	From 15:00 - to 12:00
Breakfast Availability	Yes, hotel has room that provide breakfast
Available rooms at Novotel Almaty City Center	190
Number of floors in Novotel Almaty City Center	10
Another facilities in Novotel Almaty City Center	Laundry service, Multilingual staff, Luggage storage, Porter, 24-hour Receptionist

Frequently asked question in Novotel Almaty City Center

What are available facilities at Novotel Almaty City Center?

There are top facilites at Novotel Almaty City Center such as Swimming Pool, Restaurant, 24-Hour Front Desk, WiFi, Elevator. (some may require extra charges)

What is normal check-in & check-out time at Novotel Almaty City Center?

The standard check-in time at Novotel Almaty City Center is starting from From 15:00 while the latest check-out time is at Before 12:00

Does Novotel Almaty City Center provide breakfast?

Yes, Novotel Almaty City Center provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.

What is the star rating of Novotel Almaty City Center?

Novotel Almaty City Center is a 4.0-star hotel.

How many floors does Novotel Almaty City Center have?

Novotel Almaty City Center has 10 floors.

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More Reviews from Other Guests in Novotel Almaty City Center

Overall Ratings & Reviews Novotel Almaty City Center

Traveloka (1)

Other sources (119)

8.8

Very Good

From 119 reviews

Cleanliness

9.2

Room Comfort

8.8

Service and Facilites

8.6

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Traveler Reviews Novotel Almaty City Center

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Top reviews

Suneet

4.0

/10

Reviewed 13 week(s) ago

Expedia Group verified review

Descent property. We were booked three rooms. We had requested a late checkout for 1400h. It was agreed to. However, on the day, front desk & house keeping repeatedly started calling from 1200h , asking to check out immediately. Extremely rude behaviour. Need a few lessons in customer interaction.

Akhil

2.0

/10

Reviewed 17 week(s) ago

Expedia Group verified review

Nice location. Everything is walkable. First time I stayed in a Novotel. Definitely not a brand I would stay with!

Akhil

Leisure Family

2.0

/10

Reviewed 17 week(s) ago

Expedia Group verified review

We had water leakage in the bathroom. Front desk staff were not helpfull at all. Had to wait long to get a new room.

Dasha

Leisure with Partner

10.0

/10

Reviewed 18 week(s) ago

Expedia Group verified review

Great property surrounded by lots of food options, walkable to lots of activities such as theaters and mountains, friendly staff

Andrew

Business

10.0

/10

Reviewed 24 week(s) ago

Hotels.com verified review

EVGENIY

2.0

/10

Reviewed 25 week(s) ago

Expedia Group verified review

The worst I’ve ever been to

Jesse

Leisure

10.0

/10

Reviewed 28 week(s) ago

Expedia Group verified review

I thought the staff were really nice and helpful. The hotel is also located close to most everything.

Oliver

10.0

/10

Reviewed 29 week(s) ago

Expedia Group verified review

Nice location

Maria

Business

10.0

/10

Reviewed 38 week(s) ago

Great hotel, close to everything. Comfortable bed, nice shower pressure and the toilet had a personal hygiene shower, which I really appreciate.

Rafis

10.0

/10

Reviewed 111 week(s) ago

Expedia Group verified review

The Novotel has a great location !

Mohamed

Leisure Family

8.0

/10

Reviewed 121 week(s) ago

Expedia Group verified review

The location is great and very convenient.

Cristina

Business

10.0

/10

Reviewed 128 week(s) ago

Expedia Group verified review

Excellent hotel, I would come back in an instant.

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Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.