What do past guests say about Sentrim Castle Royal Hotel?

Sentrim Castle Royal Hotel is well-known for its Location, Service and Facilites, Cleanliness, as reviewed by verified Traveloka guests.

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Sentrim Castle Royal Hotel

Name: Sentrim Castle Royal Hotel
Address: Moi Avenue, Mji Wa Kale/Makadara, Mvita, Mombasa, Kenya, 0800, Moi Avenue, Mombasa, 0800, Kenya
Rating: 6.6

Hotels

6.6

/10

Pleasant

115 reviews

What Guests Say About Their Stay

Joshua

10.0

/ 10

Beautiful colonial style hotel. Great restaurant. Extremely helpful staff. Highly recommend!

Ram

10.0

/ 10

The stay was comfortable and the staff were cooperative. As it was in city area, i could able to visit our business related activity without delays.

Anna

10.0

/ 10

I think the room you get definitely impacts the success of your stay at this hotel. Even though the rooms are somewhat tired and in desperate need of renovating, the room at the back of the hotel was just what I needed after my exhaustive journey and for the conference calls I needed to make. The staff were lovely as always, and the food was great! If only the hotel was renovated and the lift fixed, it would be getting a complete 5 from me!!

In the Area

See Map

Moi Avenue, Mji Wa Kale/Makadara, Mvita, Mombasa, Kenya, 0800

Main Facilities

Restaurant

24-Hour Front Desk

WiFi

Elevator

Sentrim Castle Royal Hotel is located in area / city Mji Wa Kale/Makadara. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

Available Room Types in Sentrim Castle Royal Hotel

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What's around Sentrim Castle Royal Hotel

Moi Avenue, Mji Wa Kale/Makadara, Mvita, Mombasa, Kenya, 0800

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Location

Sentrim Castle Royal Hotel is located in area / city Mji Wa Kale/Makadara.

About Sentrim Castle Royal Hotel

Splendid service together with wide range of facilities provided will make you complain for nothing during your stay at Sentrim Castle Royal Hotel.

24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

Savor your favorite dishes with special cuisines from Sentrim Castle Royal Hotel exclusively for you.

With all facilities offered, Sentrim Castle Royal Hotel is the right place to stay.

All facilities in Sentrim Castle Royal Hotel

Others

Hotel Services

Tours
Wedding service
Luggage storage
Porter
24-hour Receptionist
Laundry service
Concierge

Public Facilities

Others
Restaurant
Safety deposit box
Coffee shop
Elevator

General

Parking
Banquet
Lockers
Smoking area

Business Facilities

Meeting rooms
Conference center

Things to Do

Shops

Food and Drinks

Connectivity

Free WiFi

Nearby Facilities

Souvenir shop

Accommodation Policy & General Information in Sentrim Castle Royal Hotel

Important Note

Planning to check in outside the check-in time (such as early morning or late in the evening)? You can arrange it directly with the property!

Early check-in is available for a fee (subject to availability)
Late check-in fee for check-in between 10:30 AM and 6:00 PM
Late check-out is available for a fee (subject to availability)
Rollaway bed fee: KES 50.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.

Hotel only accepts guests with minimum age of 18

Check-in/Check-out Time

Check-in:

12:00 - 00:00

Check-out:

Before 10:00

Hotel policy is not yet available.

General Information

Popular Facilities	Restaurant, 24-Hour Front Desk, WiFi, Elevator
Check-In / Check-Out Time	From 12:00 - 00:00 - to 10:00
Available rooms at Sentrim Castle Royal Hotel	68
Number of floors in Sentrim Castle Royal Hotel	3
Another facilities in Sentrim Castle Royal Hotel	Tours, Wedding service, Luggage storage, Porter, 24-hour Receptionist

Frequently asked question in Sentrim Castle Royal Hotel

What are available facilities at Sentrim Castle Royal Hotel?

There are top facilites at Sentrim Castle Royal Hotel such as Restaurant, 24-Hour Front Desk, WiFi, Elevator. (some may require extra charges)

What is normal check-in & check-out time at Sentrim Castle Royal Hotel?

The standard check-in time at Sentrim Castle Royal Hotel is starting from 12:00 - 00:00 while the latest check-out time is at Before 10:00

What is the star rating of Sentrim Castle Royal Hotel?

Sentrim Castle Royal Hotel is a 3.0-star hotel.

How many floors does Sentrim Castle Royal Hotel have?

Sentrim Castle Royal Hotel has 3 floors.

How many rooms are available at Sentrim Castle Royal Hotel?

Sentrim Castle Royal Hotel has 68 rooms in total.

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More Reviews from Other Guests in Sentrim Castle Royal Hotel

Overall Ratings & Reviews Sentrim Castle Royal Hotel

Other sources (115)

6.6

Pleasant

From 115 reviews

Cleanliness

7.0

Room Comfort

6.4

Location

7.8

Service and Facilites

7.2

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Traveler Reviews Sentrim Castle Royal Hotel

Number of reviews per page

Top reviews

Nagib

Friends and Family

8.0

/10

Reviewed 20 week(s) ago

Hotels.com verified review

Best location in Mombasa, very central to everywhere in town. Most lively area

Hussain

8.0

/10

Reviewed 31 week(s) ago

Expedia Group verified review

Good property but needs upgrade n renovation.

Hussain

8.0

/10

Reviewed 31 week(s) ago

Expedia Group verified review

The property is old need restoration n upgrade. The back of the property building is next to some night club noisy on the weekends. But, the staff was nice to move me to the front of the property.

Angela

Leisure

4.0

/10

Reviewed 40 week(s) ago

Expedia Group verified review

My shower did not work and front desk did nothing to resolve the problem

Joshua

Friends and Family

10.0

/10

Reviewed 48 week(s) ago

Hotels.com verified review

Beautiful colonial style hotel. Great restaurant. Extremely helpful staff. Highly recommend!

Ram

Business

10.0

/10

Reviewed 145 week(s) ago

Hotels.com verified review

The stay was comfortable and the staff were cooperative. As it was in city area, i could able to visit our business related activity without delays.

Masud

Leisure

6.0

/10

Reviewed 352 week(s) ago

Expedia Group verified review

Good central location to explore Mombasa island. Needs some modernisation.

Paul

8.0

/10

Reviewed 381 week(s) ago

Expedia Group verified review

Very convenient location with a sense of history. The property is getting tired and needs some renovation. It is good value and I will continue to stay there when I visit Mombasa.

Verified traveler

4.0

/10

Reviewed 383 week(s) ago

Hotels.com verified review

The Sentrim Castle Royal Hotel is an historic place in Mombasa. Unfortunately, as castle, is breaking in pieces, and for the royal, there is nothing remaining of what it could have been. I got a room in the five floor extension built without lift !!! but was kindly moved to the old building, with a lift, but where an exhausted AC heates more than cooles the room. One of the features of these old building or new extension rooms are their dirty walls, including spots of mosquitos the clients crushed, sometimes blood included. The furniture is old, the curtains are dusty. I only got one towel in my room, for all purposes, body, hands and floor. The cold water faucet was broken and the shower water jet got no pressure, just kind of dropping ... For unknown reasons the hotel stills holds two stars and I was charged 100 USD, a scam !!! I was also charged for a cappucino I got instead of my breakfast. It is not a consolation, but the staff was nice.

Alan

8.0

/10

Reviewed 407 week(s) ago

Hotels.com verified review

Ideal for business

Solo

4.0

/10

Reviewed 415 week(s) ago

Expedia Group verified review

I stayed 4 nights. The room furniture was outdated and needs modernizing. The bathtub fixtures were rusted, in particular the grab bars. Not little specks of rust but full-on (90%) rusted out. Didn’t feel safe even touching them to get in and out the tub. Each morning the bathtub had 3-4 centipedes in it. Water pressure and temperature weren’t adequate. The room wasn’t cleaned daily as evidenced by the bathtub ring and wash basin residue. Pay more and stay someplace else. Very disappointed.

John patrick

2.0

/10

Reviewed 415 week(s) ago

Hotels.com verified review

Abusive staff. Extra costs. No view. Rubbish place

Anna

10.0

/10

Reviewed 430 week(s) ago

Expedia Group verified review

Verified traveler

6.0

/10

Reviewed 437 week(s) ago

Hotels.com verified review

Warm welcome and good service, but the room was basic and beds not very comfortable. Within walking distance to the old town and waterfront.

Vidya

6.0

/10

Reviewed 456 week(s) ago

Hotels.com verified review

Great kication

Kavirondo

4.0

/10

Reviewed 473 week(s) ago

Expedia Group verified review

Very noisy road adjacent to bar and restaurant. Breakfast, very poor quality, greasy fried foods. Bar smells of cigarette smoke. Internet very slow. Bed very hard. Shower was good though.

Verified traveler

4.0

/10

Reviewed 485 week(s) ago

Expedia Group verified review

Hotel was in town. Mombassa is very noisy and hot. It's impossible to sit in the restaurant which is adjacent to the main street and hear what people are saying. The hotel is built like a blast from the past but it needs refurbishing. It is such a shame. The noise pollution spoils the hotel setting.

randy

6.0

/10

Reviewed 522 week(s) ago

Expedia Group verified review

The hotel is located in central Mombasa. It is well run and organized, not fancy but safe and comfortable

Dag Werner Larsen

2.0

/10

Reviewed 624 week(s) ago

Hotels.com verified review

far too expensive for the quality we got, if we paid a quarter of the price we had been pleased

Ruth

4.0

/10

Reviewed 638 week(s) ago

Expedia Group verified review

The hotel is not maintained to the standard it was suggested. This is the second time I have had to rewrite it.

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Disclaimer

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