What do past guests say about Excellent Service Suites at Times Square?

Excellent Service Suites at Times Square is well-known for its Location, as reviewed by verified Traveloka guests.

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Excellent Service Suites at Times Square

Name: Excellent Service Suites at Times Square
Address: Jalan Imbi, Berjaya Times Square, Tower No. 1 East Wing, Bukit Bintang, Kuala Lumpur, Malaysia, 55100, Jalan Imbi, Berjaya Times Square, Kuala Lumpur, 55100, Malaysia
Rating: 5.4

Hotels

5.4

/10

Fair

64 reviews

What Guests Say About Their Stay

Verified traveler

10.0

/ 10

Nice enviroment ! i love the mall and view of kl tower n twin tower! My agent upgrade my room to a bigger room due to some problem in that room. definitely come back again .

Verified traveler

10.0

/ 10

I stay for 1 whole week, the staffs are friendly, room is clean & well-maintained. Best value hotel in central KL.

Verified traveler

10.0

/ 10

it was a nice trip ,there is big shopping mall at the hotel , the view was great and the stuff was so kind

In the Area

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Jalan Imbi, Berjaya Times Square, Tower No. 1 East Wing, Bukit Bintang, Kuala Lumpur, Malaysia, 55100

Main Facilities

Swimming Pool

WiFi

Elevator

Excellent Service Suites at Times Square is a hotel in a good neighborhood, which is located at Bukit Bintang.

Available Room Types in Excellent Service Suites at Times Square

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What's around Excellent Service Suites at Times Square

Jalan Imbi, Berjaya Times Square, Tower No. 1 East Wing, Bukit Bintang, Kuala Lumpur, Malaysia, 55100

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Location

Excellent Service Suites at Times Square is a hotel in a good neighborhood, which is located at Bukit Bintang.

About Excellent Service Suites at Times Square

Splendid service together with wide range of facilities provided will make you complain for nothing during your stay at Excellent Service Suites at Times Square.

The hotel’s fitness center is a must-try during your stay here.

Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.

Get the best deal for finest quality of spa treatment to unwind and rejuvenate yourself.

With all facilities offered, Excellent Service Suites at Times Square is the right place to stay.

All facilities in Excellent Service Suites at Times Square

Others

Things to Do

Hot tub
Indoor pool
Spa

Public Facilities

Others
Safety deposit box
Elevator

Food and Drinks

Breakfast
Poolside bar

Hotel Services

Laundry service
Tours

Family-friendly Facilities

Children pool

Transportation

Area shuttle with surcharge

Connectivity

Free WiFi

Shuttle Service

Airport transfer (surcharge)

Business Facilities

Business center

Sports and Recreations

Fitness center

Accommodation Policy & General Information in Excellent Service Suites at Times Square

Important Note

Planning to check in outside the check-in time (such as early morning or late in the evening)? You can arrange it directly with the property!

As announced by Royal Malaysian Customs Department, Tourism Tax is imposed starting 1 January 2023 for all hotel guests that are non-Malaysian or non-permanent Residents of Malaysia. Please expect that hotel will collect the Tourism Tax from you during check-in at the hotel. The Tourism Tax rate is 10 RM per room per night.

Fee for buffet breakfast: approximately MYR 70 for adults and MYR 70 for children
Rollaway bed fee: MYR 60 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a smoke detector

There is no front desk at this property. The check-in location differs from the property location. Check-in location: [Reception, East Tower A]. To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. If you are planning to arrive after 6 PM please contact the property in advance using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions and key retrieval information. Guests can access their accommodation through a private entrance. At check-in, guests must provide a record of full COVID-19 vaccination. The COVID-19 vaccination record requirement applies to all guests aged 16 and up; guests must have received complete COVID-19 vaccination at least 14 days prior to check-in.

Hotel only accepts guests with minimum age of 18

Check-in/Check-out Time

Check-in:

14:00 - 00:00

Check-out:

Before 12:00

Hotel policy is not yet available.

General Information

Popular Facilities	Swimming Pool, WiFi, Elevator
Check-In / Check-Out Time	From 14:00 - 00:00 - to 12:00
Breakfast Availability	Yes, hotel has room that provide breakfast
Available rooms at Excellent Service Suites at Times Square	30
Another facilities in Excellent Service Suites at Times Square	Hot tub, Indoor pool, Spa, Others, Safety deposit box

Frequently asked question in Excellent Service Suites at Times Square

What are available facilities at Excellent Service Suites at Times Square?

There are top facilites at Excellent Service Suites at Times Square such as Swimming Pool, WiFi, Elevator. (some may require extra charges)

What is normal check-in & check-out time at Excellent Service Suites at Times Square?

The standard check-in time at Excellent Service Suites at Times Square is starting from 14:00 - 00:00 while the latest check-out time is at Before 12:00

Does Excellent Service Suites at Times Square provide breakfast?

Yes, Excellent Service Suites at Times Square provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.

What is the star rating of Excellent Service Suites at Times Square?

Excellent Service Suites at Times Square is a 3.0-star hotel.

How many rooms are available at Excellent Service Suites at Times Square?

Excellent Service Suites at Times Square has 30 rooms in total.

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More Reviews from Other Guests in Excellent Service Suites at Times Square

Overall Ratings & Reviews Excellent Service Suites at Times Square

Traveloka (2)

Other sources (62)

5.4

Fair

From 62 reviews

Cleanliness

5.2

Room Comfort

5.4

Location

7.6

Service and Facilites

5.4

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Traveler Reviews Excellent Service Suites at Times Square

Number of reviews per page

Top reviews

Cher

2.0

/10

Reviewed 436 week(s) ago

Expedia Group verified review

•NOT A HOTEL! BOOK AT YOUR OWN RISK •Unclear instructions that upon arrival you would need to call the "agent" for your room. •Number stated was unreachable, forcing us to call Expedia.sg (calling back to SG = expensive) to get another contact number. •The service was unacceptable, when we got through to the number that was given to us by Expedia.sg the person was rude and had absolutely no manners asking us "so what you want me to do! " when We only asked where we should go to check in. •Pictures on Expedia are totally different from what the room actually looks like. (Yellow sheets, old dirty furniture (that looks like they would have bugs in them), dingy and dark. What was worse was that it was filled with the stale stench of cigarettes) •Was promised to check in at 2pm but was delayed and was only greeted with a unmade room at 3pm. •We cancelled our reservation upon looking at the state of the room. The room is not worth saving that extra $100-200 for comfort and service.

Verified traveler

2.0

/10

Reviewed 453 week(s) ago

Expedia Group verified review

Room was dirty sheet was dirty etc don't book here I will never

swt

4.0

/10

Reviewed 456 week(s) ago

Expedia Group verified review

old furniture, but the view is good.

Kjell

2.0

/10

Reviewed 463 week(s) ago

Hotels.com verified review

Pictures fr.o.m. Boking not the same as reallity. Dirty room. Do not rent this.

Khoo

6.0

/10

Reviewed 466 week(s) ago

Hotels.com verified review

I booked a single bedroom with 1 king size bed and 1 single bed but the hotel give me a room with 2 single beds. Then they offered me with breakfast ( for 2 persons only) and a very thin matress. It is really un-comfortable for 3 adults. Really unsatisfactory.

Verified traveler

2.0

/10

Reviewed 468 week(s) ago

Hotels.com verified review

First experince staying a apartment instead of a hotel. very much recommended that u stay at berjaya time square hotel instead of service apartment at berjaya time square. please be prepared that there is no room service as there is no phone in the room and you have to pay for your parking fee( we paid RM36 for 1.5day) . there is a hand soap if u dun bring ur toiletries for shower (luckily i brought mine). good luck to all hv choose Excellent Suites at Times Square...its so not Excellent after all

Verified traveler

10.0

/10

Reviewed 493 week(s) ago

Expedia Group verified review

Nice enviroment ! i love the mall and view of kl tower n twin tower! My agent upgrade my room to a bigger room due to some problem in that room. definitely come back again .

maira

8.0

/10

Reviewed 495 week(s) ago

Expedia Group verified review

very nice hotel,close to the shopping complex n the room very safe,silent n clean..i like the hotel

Kristian

6.0

/10

Reviewed 502 week(s) ago

Expedia Group verified review

The manager Karim went above and beyond to help us enjoy our stay - but the older room let us down a few times. The location was awesome and the hotel pool was really world class. We have a really large 2 bedroom suite with awesome views - at first we were really impressed. But in the light of day the room was very dated and dirty. It appeared to have poo on the toilet walls and cigarette ash in the corner of the bathroom. The internet didnt work! Karim tried many times to get it working or log us into other suites but we never got there. Which was a massive inconvenience. The kids were excited by the giant plasma tv - but it too didnt work and was replaced by an older box style which didnt work for the first day. The manager Karim really was a great guy who really looked after us!

Verified traveler

2.0

/10

Reviewed 503 week(s) ago

Expedia Group verified review

Vary bad no service at all Too dirty no staf taxi drivers don't know it not hotel

Aisyah

6.0

/10

Reviewed 503 week(s) ago

Hotels.com verified review

Good location, easy to get food, lots of store around. only the room cleanliness need to improve

Shawn

2.0

/10

Reviewed 505 week(s) ago

Hotels.com verified review

This is the worst ever stay I've had booking through hotels.com. This is not managed by the Berjaya Times Square even though some facilities are co-shared. The apartment is owned 3rd party by Dnata travel group that have an office in Times Square. I paid for 3 single beds and 1 queen bed as advertised by hotels.com. However, there were only 2 single beds and 1 queen bed. This is unacceptable as one of us had to sleep on the couch. We were only allowed to check in past 2.30pm as they had not prepared the room on time. Additionally, they did not accept card payment at all. We had to pay the full amount upfront including the deposit. We were not given any options whatsoever. This place is atrocious and no one should patronise this scam of a service.

Verified traveler

10.0

/10

Reviewed 519 week(s) ago

Expedia Group verified review

I stay for 1 whole week, the staffs are friendly, room is clean & well-maintained. Best value hotel in central KL.

Verified traveler

10.0

/10

Reviewed 527 week(s) ago

Hotels.com verified review

it was a nice trip ,there is big shopping mall at the hotel , the view was great and the stuff was so kind

Dissatisfied

2.0

/10

Reviewed 538 week(s) ago

Expedia Group verified review

We booked the service apartment two months back. However, we did not managed to check in to the service apartment on the day of arrival as the agent was contactable. We were told by the staff from Time square that Excellent Service is another business entity and they were unable to assist us. Multiple attempt to contact the agent was to no avail and we were unable to get any assistance from the neither the management of Time Square or from Expedia helpdesk. My friends and I were left stranded without a place to stay.

Mohamed Rafi

6.0

/10

Reviewed 547 week(s) ago

Hotels.com verified review

On the 1st daythey already screw up our stay,they have overlook at our booking.We ended up staying at Federal hotel as alternative.On the 2nd day we we transfer to the suite at Time Sq. The carpet is dirty.The bed mattress was hard and uncomfortable. The towels were so dirty with stains.There was no wifi or any tv channel as we can only find 2 blurry channel.No iron or hair dryer.It was not manage by Time Sq hotel but by a private agent.

Chung

4.0

/10

Reviewed 554 week(s) ago

Hotels.com verified review

Room was Big and good but not lack of cleanliness. Toilet bowl was dirty.

Cheong

4.0

/10

Reviewed 558 week(s) ago

Hotels.com verified review

1) The exact room condition is totally different from the attached picture. 2) The air-conditioner was noisy for the whole night. 3) Nice and friendly owner.

Verified traveler

2.0

/10

Reviewed 559 week(s) ago

Hotels.com verified review

Wasn't a pleasant stay. Other than the strategic location, the room lacked of amenities. Only two bath towels provided, not even a bath mat and face towels. Hassle checking in, with no receptionist manning the bookings. Rooms are handled by individuals instead.

Hani

8.0

/10

Reviewed 559 week(s) ago

Expedia Group verified review

Staff is helpful & friendly. The room is clean with comfortable bed. Location excellent.

Number of reviews per page

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Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.