Aloft Tulum

Hotels
9.0
/10
Exceptional
426 reviews

What Guests Say About Their Stay

Laura-Ann
10.0
/ 10
We loved staying at Aloft Tulum. Great hotel, wonderful, rooftop pool, and within walking distance to everything we wanted to do. I would not recommend setting up your airport shuttle through them though. They didn’t show up for our ride to come home and we had to call a taxi at 4 AM.
Sahiba
10.0
/ 10
Safe and clean. Close to the city center and beach road. Would stay here again
Jeff
10.0
/ 10
Aloft Tulum is located in the middle of downtown. It is a well kept and clean hotel with modern design and amenities. There is a beautiful view on the rooftop that contain a swimming pool and a restaurant. Near the hotel are convenience stores and small stores. Front staff is very helpful and accommodating, especially Jorge who helped us with transportation to the airport.
In the Area
See Map
Av. Coba Sur Mz 5 Lt 1, Smz 1 Region 14, Tulum, Estado de Quintana Roo, Mexico, 77760

Main Facilities

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Swimming Pool
Restaurant
24-Hour Front Desk
WiFi
Elevator
Aloft Tulum is located in area / city Tulum. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
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What's around Aloft Tulum

Av. Coba Sur Mz 5 Lt 1, Smz 1 Region 14, Tulum, Estado de Quintana Roo, Mexico, 77760
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Discover More About Aloft Tulum

Location


Aloft Tulum is located in area / city Tulum.

About Aloft Tulum

The hotel’s fitness center is a must-try during your stay here.

Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.

24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

Savor your favorite dishes with special cuisines from Aloft Tulum exclusively for you.

Aloft Tulum is a hotel with great comfort and excellent service according to most hotel's guests.

Enjoy luxurious treats and incomparable experience by staying at Aloft Tulum.

All facilities in Aloft Tulum

Others Aloft Tulum
Others

Hotel Services

  • Laundry service
  • Tours
  • Multilingual staff
  • Express check-in
  • Wedding service
  • Luggage storage
  • Express check-out
  • Porter
  • 24-hour Receptionist
  • Concierge

Things to Do

  • Beach umbrella
  • Outdoor pool
  • Garden
  • Shops
  • Pool cabanas
  • Pool sun loungers

Public Facilities

  • Others
  • Coffee shop
  • Coffee/tea in lobby
  • Elevator
  • Restaurant
  • Smoke-free area

Business Facilities

  • Meeting facilities
  • Conference room
  • Conference rooms
  • Computer station
  • Business center

Food and Drinks

  • Bar
  • Poolside bar
  • Breakfast
  • Snack bar

General

  • Rooftop terrace
  • Parking
  • Banquet
  • Parking (surcharge)

Connectivity

  • LAN Internet
  • Free WiFi

Shuttle Service

  • Airport transfer (surcharge)

In-room Facilities

  • TV

Sports and Recreations

  • Fitness center

Accommodation Policy & General Information in Aloft Tulum

Important Note
  • Fee for full breakfast: approximately USD 25 to 25 for adults, and USD 20 to 25 for children
  • Airport shuttle fee: USD 268 per vehicle (one-way, maximum occupancy 10)
  • Airport shuttle fee per child: USD 1 (roundtrip), (up to 17 years old)
  • Covered self parking fee: USD 17 per day
  • Pet fee: USD 30 per pet, per stay
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Service fee: USD 10 per accommodation, per night

We have included all charges provided to us by the property.

  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • This property accepts credit cards and cash
  • Cashless transactions are available
  • Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a security system
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.

Hotel only accepts guests with minimum age of 18

Check-in/Check-out Time

Check-in:
From 15:00
Check-out:
Before 12:00
Hotel policy is not yet available.

General Information

Popular Facilities
Swimming Pool, Restaurant, 24-Hour Front Desk, WiFi, Elevator
Check-In / Check-Out Time
From 15:00 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Aloft Tulum
140
Number of floors in Aloft Tulum
4
Another facilities in Aloft Tulum
Laundry service, Tours, Multilingual staff, Express check-in, Wedding service

Frequently asked question in Aloft Tulum

What are available facilities at Aloft Tulum?
There are top facilites at Aloft Tulum such as Swimming Pool, Restaurant, 24-Hour Front Desk, WiFi, Elevator. (some may require extra charges)
What is normal check-in & check-out time at Aloft Tulum?
The standard check-in time at Aloft Tulum is starting from From 15:00 while the latest check-out time is at Before 12:00
Does Aloft Tulum provide breakfast?
Yes, Aloft Tulum provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of Aloft Tulum?
Aloft Tulum is a 4.5-star hotel.
How many floors does Aloft Tulum have?
Aloft Tulum has 4 floors.
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More Reviews from Other Guests in Aloft Tulum

9.0
Exceptional
From 426 reviews
Cleanliness

9.4

Room Comfort

9.2

Service and Facilites

9.0

Sort by
Most Relevant
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Traveler Reviews Aloft Tulum

Number of reviews per page
20
40
Top reviews
Daniel
icon-Leisure
Leisure
8.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Laundry facility excellent. Breakfast ok, coffee needs to be better. Staff great. Rooftop awesome.
Verified traveler
4.0
/10
Reviewed 17 week(s) ago

Hotels.com verified review

Checkin was slow. Dinner was great quality but few lunch options and pitifully few room service options. Room service also took 60 to 90 minutes. Pools are numerous but most were a bit crowded. Cocktails were generally not good, though some mocktails were tasty. Checkin and checkout were slow. Not an abundance of amenities or activities during the day
Read More
Laura-Ann
icon-Friends and Family
Friends and Family
10.0
/10
Reviewed 25 week(s) ago

Hotels.com verified review

We loved staying at Aloft Tulum. Great hotel, wonderful, rooftop pool, and within walking distance to everything we wanted to do. I would not recommend setting up your airport shuttle through them though. They didn’t show up for our ride to come home and we had to call a taxi at 4 AM.
BETSY
10.0
/10
Reviewed 32 week(s) ago

Expedia Group verified review

Good customer service
Sahiba
icon-Leisure
Leisure
10.0
/10
Reviewed 32 week(s) ago

Expedia Group verified review

Safe and clean. Close to the city center and beach road. Would stay here again
Maria
10.0
/10
Reviewed 34 week(s) ago

Expedia Group verified review

The staff super nice and the location is great.
Jeff
10.0
/10
Reviewed 34 week(s) ago

Expedia Group verified review

Aloft Tulum is located in the middle of downtown. It is a well kept and clean hotel with modern design and amenities. There is a beautiful view on the rooftop that contain a swimming pool and a restaurant. Near the hotel are convenience stores and small stores. Front staff is very helpful and accommodating, especially Jorge who helped us with transportation to the airport.
Read More
ROSALIA
icon-Friends and Family
Friends and Family
10.0
/10
Reviewed 35 week(s) ago

Hotels.com verified review

Un hotel muy cómodo y lindo. El servicio del personal muy bueno y son muy amables
Rasean
10.0
/10
Reviewed 36 week(s) ago

Expedia Group verified review

Attentive and helpful
Sharon
icon-Leisure with Friends
Leisure with Friends
10.0
/10
Reviewed 36 week(s) ago

Expedia Group verified review

I didn’t like the shower in the opening, I prefer close door with toilet in bathroom. But the the decor was fabulous.
Terry
icon-Leisure
Leisure
10.0
/10
Reviewed 38 week(s) ago

Expedia Group verified review

My second stay at Aloft Tulum, will stay again!
Hostensia
icon-Leisure with Friends
Leisure with Friends
10.0
/10
Reviewed 39 week(s) ago

Expedia Group verified review

Service was good but the parking was an issue. We didn’t know parking wasn’t part of the hotel but I’m glad they were able to waive the fee for that. Great place to stay overall.
Maria
icon-Friends and Family
Friends and Family
10.0
/10
Reviewed 39 week(s) ago

Hotels.com verified review

Very nice hotel. Very clean , the breakfast buffet was delicious.Very friendly and accommodating staff. I would recommend it.
César Eliud
icon-Friends and Family
Friends and Family
2.0
/10
Reviewed 41 week(s) ago

Hotels.com verified review

-Mal Servicio -Oferta de comida muy mala en el restaurante -Atencion del servicio de bar terriblemente mala
Wendi Sue
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 41 week(s) ago

Expedia Group verified review

This boutique hotel was inviting and felt so off the beaten path. It was centrally located.
Manuel
icon-Leisure with Children
Leisure with Children
10.0
/10
Reviewed 42 week(s) ago

Expedia Group verified review

No free parking
Deborah
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 43 week(s) ago

Expedia Group verified review

Property was great, as well as location. Phones were not working so it was hard to order in room dining I had to keep calling from my cellphone and even then nobody would answer. Overall great stay.
FABIOLA
icon-Business with Partner
Business with Partner
10.0
/10
Reviewed 44 week(s) ago

Expedia Group verified review

Excellent location , brand new property. Friendly and helpful staff
Derek
icon-Leisure with Friends
Leisure with Friends
8.0
/10
Reviewed 44 week(s) ago

Expedia Group verified review

Good location in Tulum city area.
shawnta
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 45 week(s) ago

Expedia Group verified review

The hotel smelled really damp or mildewed. Front desk Staff not friendly at all. We had a car accident on the way to the hotel. No one from the hotel asked if we’re ok. I didn’t want to even asked questions. It was 2 guys at the front maybe working a 12 hour shift, not friendly at all! At one point maybe 2 ladies came to help still not a smile a hello a good bye a welcome…. Nothing… The security staff was very friendly. I didn’t like room service they brought the meal with no utensils to eat with. I love the area great walking distance to several stores and restaurants. Housekeeping was the best always friendly and helpful. I’ve stayed at several Alofts never felt so invisible. I loved my one bedroom with a terrace.
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Number of reviews per page
20
40

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Others 4 Aloft Tulum

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
9.0
Exceptional
From 426 reviews
Cleanliness

9.4

Room Comfort

9.2

Service and Facilites

9.0

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Aloft Tulum

Number of reviews per page
20
40
Top reviews
Daniel
icon-Leisure
Leisure
8.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Laundry facility excellent. Breakfast ok, coffee needs to be better. Staff great. Rooftop awesome.
Verified traveler
4.0
/10
Reviewed 17 week(s) ago

Hotels.com verified review

Checkin was slow. Dinner was great quality but few lunch options and pitifully few room service options. Room service also took 60 to 90 minutes. Pools are numerous but most were a bit crowded. Cocktails were generally not good, though some mocktails were tasty. Checkin and checkout were slow. Not an abundance of amenities or activities during the day
Read More
Laura-Ann
icon-Friends and Family
Friends and Family
10.0
/10
Reviewed 25 week(s) ago

Hotels.com verified review

We loved staying at Aloft Tulum. Great hotel, wonderful, rooftop pool, and within walking distance to everything we wanted to do. I would not recommend setting up your airport shuttle through them though. They didn’t show up for our ride to come home and we had to call a taxi at 4 AM.
BETSY
10.0
/10
Reviewed 32 week(s) ago

Expedia Group verified review

Good customer service
Sahiba
icon-Leisure
Leisure
10.0
/10
Reviewed 32 week(s) ago

Expedia Group verified review

Safe and clean. Close to the city center and beach road. Would stay here again
Maria
10.0
/10
Reviewed 34 week(s) ago

Expedia Group verified review

The staff super nice and the location is great.
Jeff
10.0
/10
Reviewed 34 week(s) ago

Expedia Group verified review

Aloft Tulum is located in the middle of downtown. It is a well kept and clean hotel with modern design and amenities. There is a beautiful view on the rooftop that contain a swimming pool and a restaurant. Near the hotel are convenience stores and small stores. Front staff is very helpful and accommodating, especially Jorge who helped us with transportation to the airport.
Read More
ROSALIA
icon-Friends and Family
Friends and Family
10.0
/10
Reviewed 35 week(s) ago

Hotels.com verified review

Un hotel muy cómodo y lindo. El servicio del personal muy bueno y son muy amables
Rasean
10.0
/10
Reviewed 36 week(s) ago

Expedia Group verified review

Attentive and helpful
Sharon
icon-Leisure with Friends
Leisure with Friends
10.0
/10
Reviewed 36 week(s) ago

Expedia Group verified review

I didn’t like the shower in the opening, I prefer close door with toilet in bathroom. But the the decor was fabulous.
Terry
icon-Leisure
Leisure
10.0
/10
Reviewed 38 week(s) ago

Expedia Group verified review

My second stay at Aloft Tulum, will stay again!
Hostensia
icon-Leisure with Friends
Leisure with Friends
10.0
/10
Reviewed 39 week(s) ago

Expedia Group verified review

Service was good but the parking was an issue. We didn’t know parking wasn’t part of the hotel but I’m glad they were able to waive the fee for that. Great place to stay overall.
Maria
icon-Friends and Family
Friends and Family
10.0
/10
Reviewed 39 week(s) ago

Hotels.com verified review

Very nice hotel. Very clean , the breakfast buffet was delicious.Very friendly and accommodating staff. I would recommend it.
César Eliud
icon-Friends and Family
Friends and Family
2.0
/10
Reviewed 41 week(s) ago

Hotels.com verified review

-Mal Servicio -Oferta de comida muy mala en el restaurante -Atencion del servicio de bar terriblemente mala
Wendi Sue
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 41 week(s) ago

Expedia Group verified review

This boutique hotel was inviting and felt so off the beaten path. It was centrally located.
Manuel
icon-Leisure with Children
Leisure with Children
10.0
/10
Reviewed 42 week(s) ago

Expedia Group verified review

No free parking
Deborah
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 43 week(s) ago

Expedia Group verified review

Property was great, as well as location. Phones were not working so it was hard to order in room dining I had to keep calling from my cellphone and even then nobody would answer. Overall great stay.
FABIOLA
icon-Business with Partner
Business with Partner
10.0
/10
Reviewed 44 week(s) ago

Expedia Group verified review

Excellent location , brand new property. Friendly and helpful staff
Derek
icon-Leisure with Friends
Leisure with Friends
8.0
/10
Reviewed 44 week(s) ago

Expedia Group verified review

Good location in Tulum city area.
shawnta
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 45 week(s) ago

Expedia Group verified review

The hotel smelled really damp or mildewed. Front desk Staff not friendly at all. We had a car accident on the way to the hotel. No one from the hotel asked if we’re ok. I didn’t want to even asked questions. It was 2 guys at the front maybe working a 12 hour shift, not friendly at all! At one point maybe 2 ladies came to help still not a smile a hello a good bye a welcome…. Nothing… The security staff was very friendly. I didn’t like room service they brought the meal with no utensils to eat with. I love the area great walking distance to several stores and restaurants. Housekeeping was the best always friendly and helpful. I’ve stayed at several Alofts never felt so invisible. I loved my one bedroom with a terrace.
Read More
Number of reviews per page
20
40