The Westin Monterrey Valle

Camas cómodas, súper limpio y nítido, comida deliciosa! Junto a mall, súper conveniente

We aleays have a great experience at Westin, we love this hotel and the shopping around

Great hotel

Getting to the property, noticing a lambo dealer next to it along with Holsteins on the other side to the hotel is unmatched. Lobby is a masterpiece. 1. Unfortunately, since checking in, staff at reception Miguel Ramirez and Neivi (manager in charge according to them) they received me and checked me in with the most arrogant and undermining attitude and proceeded to give a room with the worst view to the roof of the mall and they very cute cables. 2. They were suppose to charge $200 for smoking odor fee , which I agreed but they instead charged $275. 3. I extended my stay 2 more nights, got my card requested by Miguel Ramirez and he confirmed it was added. Realized that was not true because coming down from the pool to my room they locked me out. Had to go down to the lobby, wet, half naked on swim trunks to see why I was locked out of my room. They made me wait for a new room, pack my stuff and move to a new room, after charging $275 as a smoking fee. Ridiculous and annoying things no one should ever have to go through at any Westin property. Miguel Ramirez & Neivy have a lot of room for improvement regarding how they treat the customers since the moment we for check in and through out the whole stay. If they dont enjoy what they do, they should let go as they are hurting the Westin brand. Would like to recognize the rest of the staff. Incredibly humble, sense of urgency, attention to detail; Oswaldo, Roberto, Rafael, Miguel from Rstaurant/rm service. Nayeli at the spa.

I really enjoyed my stay. The room was great and the bed was very comfortable. Great shower.

Service in restorant very bad

Would definitely stay again

Enjoyed my stay at the Westin. Service was excellent.

Location

Hotel was great, service was the worst ever

Top of the line property very clean and nice!!! Sitting right next to one of the best malls in Monterrey will definitely come again

The parking lost in the shopping center y expensive y very busy.

I had a great time

Wonderful experience! Best service ever!

Excellent

Customer service needs a little help not only to say yes/no

No good and way to experience. Rooms are okay and the reception staff was nice, but nothing special. Location is okay, one has to walk a mile to get good places. Breakfast and room service is terrible. First time stayed here and definitely last time.

Great location….hotel is supposedly pretty new but rooms already showing signs of deterioration and need for some renovation. Pillows are way too thick and hard and bed is made with so many blankets and duvets that one needs to keep temperature at 18C to stay cool, although bed is otherwise great. Parking is conveniently located but a nightmare as it requires payment every time one exits property and machines do not take credit cards or large notes

Great location. Amazing view. Nice staff. Clean rooms.

no English Sign, no gaudiness in Entry and parking, took 20 minutes to find the lobby and parking, hard to pay the park fee with foreigner. No service details