Aqualuz Lagos by The Editory

Less than a 10 minute walk to the old town with all the restaurants and shopping and the beaches, clean property, and great pools! Staff was informative and kind.

A bit more dirty than I would expect from a 4-star at this price - specially the area around the pool. The area around the hotel is not the most pleasant and not very clean as well.

We had a great experience. The hotel is very clean and pretty. Lots of details and modern. The staff were very welcoming and attentive. Highly recommend.

We had a great stay at this hotel as a family of 5 including children. It was a good location and family friendly. We had an issue with air conditioning our first day and they took care of us by changing our room. The staff was very friendly and responsive. Good food options and drinks. Would recommend.

The hotel was not up to the 4 star rating. Breakfast was chaotic with a poor selection of food and fruit no option for omelets etc. Beds were uncomfortable air conditioning was noisy. There were only 2 irons in the hotel for 170 rooms and poor communication skills. Insufficient parasols for around the pool. Definitely would not recommend

Staff, particularly the day manager was extremely helpful and accommodating.

Firstly I wanted to say the reception and hospitality staff were nothing but helpful and friendly, particularly Emanuel and Renato, however, the hotel and its management were woeful. 1. We were left without air-conditioning for the entire week stay, got woken up by outside sounds because we had to keep the balcony door open at all times. Chased three times for them to even come and look at it. Told we would be moved, however, after packing, then told there was no spare rooms after all. Had to ask for fans, given really cheap ones, one fell over and broke, the other we had to fix ourselves. Got absolutely no doubt the next people into our room are still putting up with the broken aircon, clearly no plan to actually fix it. 2. One of the showers was broken, again multiple requests to fix it and promises it would be looked at, but no, we spent all week, all using the one bathroom to shower. 3. Minor but irritating on top of everything, my bedside lamp was broken (yes did check it wasn't just the bulb), again, same situation as the shower, promises but nothing done. One of the lights in the kitchen just cut out randomly. 4. Usually you don't find a bad breakfast in hotels like these, not here though, never met staler croissants and not a one off, my stepson tried to have one every day with the same results. One morning I had to try all three coffee machines to get some coffee! 5. Generally kept running out of stuff, towels, menu items, stopped being surprised in the end.

For a hotel with as many rooms as it has, the area around the pool and restaurant never felt crowded, we were always able to get sunbeds for our party of 3. Reception was very welcoming when we arrived late (due to delays in passport control) which was heartening. Our room was spacious and well maintained, the housekeeping team were great. It would have been better if there were sufficient seats on the balcony - we moved a seat from the dining table so we could all sit together. The kitchen was well equipped and a great facility - although we didn't self cater - plenty of glasses and plates for drinks and snacks. Breakfast was good, although the choices were the same every day (but then again, breakfast is breakfast). More fruit choices would have been a plus. Checkout was seamless: as we were leaving early and would miss the breakfast service, we were offered a substitute which was great - no prompt was needed, again very welcome. Top marks for customer service and hospitality - thank you for a great stay.

Close to good beaches and historic town center. Very good breakfast buffet. Beds too small. Bathroom lacking some essentials like shampoo. Door dead bolt not working.

Great potential. Great location, being an easy walk to Lagos old town and to Dona Ana beach, and also with a Spar and a handful of restaurants nearby. Pool area and snack bar facilities also good, as was the kids club (small and informal). Reception staff also generally friendly friendly and helpful. However, although some rooms are recently refurbished, others need work (eg our air conditioner did not work, doors needed maintenance, mattress was old and uncomfortable etc). Similarly, areas around the pool (ie decking) need more regular maintenance and cleaning. Breakfast was fine, but the same every day - no made-to-order options or seemingly anything typically Portuguese. Pizzas in the restaurant/snack bar are decent, but the rest of the food just ok. Overall we really enjoyed our stay, but there is definitely room for improvement - we will definitely come back to Lagos, but maybe not this particular hotel. They need to spend more time/money on basics like maintenance, comfy beds and food quality (and perhaps less on things like the giant TVs in every bedroom...).

Beautiful pool area, amazing buffet breakfast included with good coffee! Walking distance to old town, safe area. Nice balcony facing pool, good towel service. Helpful front desk staff. Very pleasant. Highly recommend.

We spent a week in AQUALUZ Lagos and enjoyed our stay. The hotel is some 15 minutes walk from the old town with all the restaurants and bars. Pool area is great, we always managed to find loungers whenever we needed them. The only disappointment was that the healthy breakfast options were limited, there was always some cut fruit, and yogurts, and a couple of cereals, no muesli or granola etc, just some oats.

Excellent pool good facility

Nice property not far from beaches and center of Lagos . The area surrounding the hotel is a little beat up

The property was quite convenient and close to the beaches and city which made it perfect for walking and getting to explore Lagos. Staff was very pleasant (with one exception) and the breakfast was great. However, the property (outside of the room) was quite run down and needed work, the pictures unfortunately do not represent it being close to a 4 star hotel. Lots of the property is falling apart. Our experience with the front desk lady Carla was very unacceptable. We asked her where the Turkish Bath is located (as per the other nice and sweet front desk lady) and Carla told us “go ask the bar they should know”… and another time she even questioned us about asking for more beach/pool towels asking “where did ours go?”… as if we should be reusing our wet towels for a “4 star hotel”… it seemed like a burden for her to go find some new pool towels. For our two week trip to 6 different hotels in Spain and Portugal, this one had to be by far the worst one we experienced. Please note, all the other staff were friendly… however Carla needs to work on her professionalism if she wants to work in hospitality.

Staff were friendly and helpful. The hotel is very grand - our room was very difficult to find. That we had to go back to the front desk to get help to find it and they showed us the way.

Around is amazing but no parking

Very loud outside . No parking

The room was so hard to find We waited, forever for the iron

The way the information was displayed on Expedia it seemed like our room had a kitchenette, it did not. It was advertised to have restaurants, bars, kids pool and play center when we arrived it was all closed. For the price we paid hotel wasn’t worth it.