Prize by Radisson, Zurich Affoltern am Albis

Staff friendly but everything else was awful

The hotel is pretty new and modern and priced reasonably in busy tourist season in Switzerland. It is a bit off from tourist hotspot so transport can be an issue if you don’t have a car. I paid 20 CHF for parking in the garage downstairs. The room is the right size, has air conditioning, and pretty comfortable overall. Will stay again.

No electricity in room for several hours

Great staff & friendly staff however the management of this hotel is horrible. We stayed here for an exceptionally long period of time (2 weeks) with our 8 month old baby and upon checking in we were told that they prepared the sofa for our baby to sleep in. When we told them we requested a crib the person at the front desk felt horrible and tried to offer us a solution as they did not have any cribs in the facility. He was young and didn't know any better and so he offered to put towels around our baby while she sleeps as a barrier (we told him that our daughter can climb and this is extremely dangerous). He then found a basinet for us however again, she climbs therefore it is not safe for a baby. We ended up sleeping on the floor with our daughter that night (as the bed in our room was tiny) and then we spent the entire following day looking for a foldable crib. We found one about an hour and a half outside of the city. I contacted Expedia 4 separate times about this requesting some kind of refund as we had to use our own money to buy a foldable crib and wasted an entire day of our vacation looking for one (even though our booking said we would have one in our room) however the hotel ignored all 4 request. We saw a few reviews like this where the hotel did not respond to request made by guest complaints so this is just a warning for any parents travelling with a baby to maybe look at staying somewhere else.

Hotel breakfast was so limited nothing special despite of money they charge for breakfast, I requested the refund from front desk but no response yet. Location is far from every major places and breakfast was bad

Promises were not kept. No daily housekeeping as mentioned in the website. Room was not clean, especially bathroom. Dirty water heater, no coffee powders. Key card didnt work, nobody in the reception after 10.30pm. Never ever go with them. I want by 50% cash back.

Just OK

Air conditioning system needs to be upgraded specifically in summer time with a remote control system. Breakfast was limited and the main disappointing was under staff. Had to ask the staff for refilling the Breakfast and it was like feeling shy to ask every often for the same things. MEDINE did try her best to serves the best possible breakfast, but she's got limited authority. Management is very poor and for Switzerland it's a shame. We hope they'll improve very sharply, otherwise close to train station & local supermarkets.

Unfortunately the second bed was a pull out couch which was extremely uncomfortable. Otherwise, a nice hotel right beside the train station.

On my way from Australia to southern Germany to commence a cycling holiday This was right near the train and easy access into Zurich so had a day sightseeing Good option if you don’t need the expense of a hotel right in Zurich.

It's evident that this hotel was newly renovated. It was lovely, with a beautiful and welcoming front lobby. The desk clerk who greeted us spoke English very well and was nice. The rooms were beautiful (I did love the shower), but we paid for a mountain view and were given the view of a neighbor's rooftop with a slice of a mountain visible from the corner of the window. Anything you can imagine is available at this hotel...for a fee. The website says parking on site. While that's true, it's only available if you pay an extra 20 CHF per day. Need an extra pillow? A fee? Want fresh towels? A fee. Want your linens changed? A fee. Get my drift? The included breakfast was ok. It was filling, but NOT worth 17-20 CHF. (Breakfast included: rolls, Gouda, salami, butter, jam, cereal, yogurt, scrambled eggs, and rice. Coffee, tea, and orange juice.) The neighborhood is lovely and it is conveniently located next to a train station, just be prepared to pay.

The only problem with this hotel is if you arrive early then there is no option for early check in as there is no staff. Breakfast was good with lot of options.

Good value hotel. Highly recommend the restaurant in the adjacent building!

I get that AC in Europe is different than AC in US, but for this hotel to advertise it has AC is an untruth. This was a day that was only 26 C(78 f) and the room was miserable. Front desk was great. Even gave us his desk fan. A room over $180 each night shouldn't feel like this.

The front desk man was helpful, I parked outside of the hotel, close to the train station 7pm-8am is free. It’s about 400m walk if I am right. Coffee vending machines on the ground floor or you can buy breakfast.

Nice property

It was nice and close to the station and few restaurants as well.

The room was not cleaned, there was hair from the previous person in the bathroom, used shampoo and other products! We couldn't make shower. They didn't want to refund even if we moved to another hotel. It's embarrassing to see this at a hotel in the Radisson chain.

Staff was awesome especially the night manager. Above and beyond! I wish I knew his name. A friendly voice in a world where we are the visitors from another country.

The restaurants close by were so good! Parking was easy. Room was great. No complaints here!