DoubleTree by Hilton Istanbul - Piyalepasa

Everything was excellent, staff, cleanliness, and management all exceeded expectations.

Very nice hotel, recommended

A

It was ok

Great hotel nothing to complain about even if you try

Really loved this beautiful hotel! The breakfast was absolutely amazing so delicious I always wake up so happy to come and enjoy the breakfast with such good food choices and traditional Turkish breakfast. Such a friendly team at reception and the waitress/waitors for breakfast too. The food is very good quality and delicious! Such a clean posh elegant hotel and local to Taksim which is great. Loved the rooms were so clean and beautiful views

Very kind staff, caring Kerim helped a lot

Overall, our hotel room provided a perfect balance of cleanliness, comfort, and modern elegance. It exceeded my expectations and made my one night stay a very enjoyable experience.

Title: Inconsistent Front Desk, Subpar Breakfast – Exceptional Service from Delphine As a frequent guest of five-star hotels, I rarely leave reviews—whether positive or negative. However, I believe it is important to share my recent experience at DoubleTree by Hilton Hotel Istanbul – Piyalepasa, as it involved both areas of concern and commendable service. Upon arrival just after midnight, I was unexpectedly asked to provide a 100 EUR deposit for the minibar, which was surprising given that minibar charges are typically settled at checkout based on actual usage. Additionally, I inquired about a room upgrade, and was quoted 110 EUR by the night shift staff. He invited me to view the room the following morning before making a decision. However, when I returned the next day, a different staff member quoted 250 EUR for the same upgrade. This significant discrepancy in pricing and lack of internal communication was both confusing and unprofessional. Unfortunately, my overall experience with the front desk staff was not positive. Their attitude lacked warmth and hospitality, and at times they gave the impression that they were above assisting guests. This is not the level of service I would expect from a Hilton-branded property. The breakfast offering also fell short of expectations. The hot buffet was extremely limited, with no availability of basic items such as fried eggs, and overall selection did not meet the standard of a five-star hotel. This is an area that requires cl

Good

The stuff could be a little nicer.

amazing reception and services, clean and fast services, easy parking

Amazing site

Easy check in...welcoming staff...nice hotel.

Front desk was so rud they did ask me upfront payment, stayed lots of places but never had this experience before ….

Yes

Good price this time ofv year and walking distances to Istanbul Modern and Taksim Square. Also must see Dolmabahce Palace and ride an eve boat tour in Sea of Marmara.

They tried to charge me twice. While I already fully paid for my stay ahead of time, they charged my card again when I checked out. There is still a pending charge on my card statement and they are responding.

This hotel is in a great location, easy to catch the bus or call a taxi. Overall staff were helpful and eager to help, when we had some issues with dirty towels they helped and fixed the issue right away. Check in and check out were simple and room was quiet with good AC. Overall we liked staying here.

The lobby is great. The location is weird. In Room 401 the bathroom stinks. The reception and guest relation staff need training. When you have a problem, first they blame you. Then lie. When you are enraged, offer remedy, but it is so humiliating that you decline. Their motto towards guests is “we do not care”.