Comfort Inn The Pointe

Excellent location for your visit to Niagara Falls. It was clean and comfortable. A few things didn't work well in the room, which was a little disappointing. But generally we were comfortable and enjoyed the convenience of the location.

Location is great and is in the walking distance.

Clean and walking distance to Niagara Falls

We booked through expedia double queen bed room. We had no microwave in our room wich was listed in amenities. The light between the beds had the plug ins in it and neither plug worked! Our carpet was really dirty, our beds were very hard, I called for extra pad for my bed and it took 2 days and a call to expedia for them to bring me one. Also we were on a 7 day stay and Didn’t have hot water 2 of those days and after research on other sites than the one we booked through discovered It was not the first time. It was close to the falls and rainbow bridge and it did have continental breakfast. I would not stay again for over 1,200.00 I expect it to be comfortable and clean! The floors were always nasty in the lobby and the elevator and on our floor the cleaning crew drug the trash along the floor and left a trail down the carpet and lobby and it stayed there until the day before we left! My mom called to get our money back and move hotels but the hotel would not cx our reservation so neither would expedia! Honestly I would not book through them again because they Didn’t back us as a customer! Oh and on the site through expedia it said free continental breakfast and parking and we got there and they wanted to charge us 140.00 to park but knocked down to 70.00 and to top that off it was labor day and they were charging people 25.00 that were not patrons and they were taking all the spots so we customers that paid had nowhere to park! Very small lot.

I like that it was very close to Falls. Room carpet needed to be changed. Smell of outside food. Breakfast are needed to be ip dated and better breakfast.

Great please, close to everything amazing

Started off rough as didn’t have the room I reserved (king) so had to accept double room. When checking out total was more than supposed to be, as we had to take double room it was on upper floor and they were going to charge more! Clerk at checkout was nice and helpful, clerk at checkin acted as though I was a bother. Breakfast on day 1 was out of food one hour before closing and they didn’t make any more- many people were upset about that. Day 2 we went 2 hours before closing and did get to eat but it was running low when we left. Had to ask for toilet paper (only little left on roll), lampshades need to be replaced- cracked. Good was location as right at entrance to state park, bed was very comfortable-slept great!

Good hotel for our last-minute booking. Right near the falls for the early morning walk to the State Park. You can also see the (summer) fireworks from the property (or from room if you luck out). It is a very busy hotel with lots of foot traffic and check-ins and check-outs. Giving it the benefit and consideration while not the cleanest or quietest.... it is what is expected of a very family touristy location. (I've stayed at lots of hotels near Niagara Falls, they are all the same)

Hotel was close to the park which was a plus! The overall stay was not so good due to being able to hear guests in the next room, bathroom was not clean and hotel needs an update.

Loved it

Easy access good people

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The location is the closest to the falls.

Good

Proximity to the falls.

Close to attractions.

The room was nice but they definitely stick to the 4pm check in. The breakfast was nice the staff working that area were helpful.

This location is as close to the falls' attractions as you can get, and it is very convenient and has parking. At the 4pm check in time, the digital key system was not working, and we were not able to go to the room and drop our stuff off, to continue on with the days events. We eventually were escorted to the room by a very nice employee who allowed us in, and then he later returned with the programmed keys and provided them to us.

The hotel needs updating and areas outside cleaned up. Staff was not very friendly.

The best thing about this hotel is its location. It's as close as possible to the American falls and Bridal Veil fall. But I cannot believe at this prince point, the staff can be so unfriendly! At checkin, they were cold and indifferent. When I went to ask for a toothbrush explaining I forgot to pack one, I was told they were out of toothbrush since the morning, with no apology or any facial expression. Next morning when it rained, I went to ask whether they had punchos, I was told stonely no. 3 different staff members at three different encounters and they all had the experession and air that they didn't care or bother to help. It's a shame that they had such a prime location but they wasted that advantage with their poor service.