Hilton Albany

A very clean and comfortable room.

I have stayed at other Hiltons. If you want the Hilton experience, Do Not stay here! Upon walking in the room, there are No light switches on the walls. You have to go to the bed to put the lights on. The ceilings are cracked and peeling. Bathroom is 2x4 and has no vent or AC. The Bathtub is so slanted inside its a task standing in it to take a shower The fridge makes a loud noise which kept me up. The heating/AC controls are old and in Celsius. You are either hot or freezing! Of course its downtown Albany which is not great at night so the main doors are roped off 24/7 which makes it harder bringing all your belongings inside the hotel. The first evening a homeless man walked in the hotel asking everyone for money!(sad)

Overall, our stay was just average. Check-in was quick and smooth, and the staff was friendly and welcoming. However, booking through a third party left us a bit surprised with the room options. We had booked a standard single King-size bed through Expedia, but when we checked in, we were informed by Hilton staff that due to a third-party booking, they only had rooms with two queen-size beds. They explained that they prioritize guests who book directly with Hilton. While the room downgrade was disappointing, we tried to overlook it. The facility itself was clean, but one of the two queen-sized beds in our room had stained sheets. Thankfully, we had two beds to choose from, so we opted for the clean one. The bathroom was okay, but it definitely needed some minor updates. There was a warped toilet seat, an odd-shaped tub, and I even found a bug crawling on the bathroom vanity. The vanity top looked as if it hadn’t been cleaned well either. On a different note, we were given a room with a door that connects to the room next door. While this wasn’t a major issue since the door locks and has another safety mechanism, it seemed to be paper-thin. All night, I could hear the people next door playing music and having sex, which was quite disruptive. I had hoped to sleep in silence, but I had to turn up the volume on the TV to drown out the noise. Overall, I wouldn’t recommend staying at this hotel again.

Dirty, unsafe

Great location

The supervisor Shirin was wonderful! She greeted us in the best way, but if not for her, some of the cleaning staff, and us celebrating a wedding then I would have given a lower rating. The property was run down, toilet needed replacing, and mini-frig froze out water and food. The pool was freezing cold with a metal pipe dribbling water. Worst part was there were no towels. I went to the front desk to ask for towels and they said they would send them down. 40 minutes later we were wet and cold. When I asked a suited employee walking by for assistance, they dismissed me and said “I don’t know where you would get towels”. Needless to say, I went into the fitness center to grab three sweat towels for my 4-year old, wife, and me to dry off a little before going up to the room. I expect more from the Hilton brand. I’ve had good if not great experiences in the past.

The bath tub did not drain fast enough. Felt like we were showering in a puddle.

The hotel was missing basic/necessary amenities, shower head was not working, I called the guest services twice and by the time they sent someone we had to check out. Basically we weren't able to shower. I would not stay here again or recommend anyone!

Awful!

Very bad experience at check in. The staff is rude

nothing unique. problems with door in bedroom keep going to front desk to correct. no access to the parking lot from the Lobby, very small showers (can't figure out how a tall/big person can take a shower with no issues. no a single bottle of water in bedroom at arrival time. not so pleasant front desk personnel. Lobby area very gloomy and unattractive.

Parking garage was a pain

This hotel is a dump. Hallways are dirty, my room had stains on the floor, the ac barely worked, the ice machines were all broken, the elevators were broken, the front door was broken, the front desk was understaffed, and basically everything in this hotel was dirty or broken. I am stunned a downtown Hilton was this bad. It’s more like a motel 6 than a Hilton. Can’t believe I paid that much for a place that disgusting.

Room was very comfortable in all aspects. There are dining options

I had to wait four hours to get a room and when I got the room, there was no windows in the living room area. The shower was nasty so was the sink and the TV in the living room did not work. They should be ashamed.

It was middle of July and my room stayed hot 75 degrees called front desk never sent maintenance, toilet barely flushed. I was there for my graduation Wish I booked another hotel

Here's a more polished and professional rewrite of your message while keeping the tone direct and honest: --- We stayed at the hotel from June 27 to June 29 for a lacrosse tournament. Unfortunately, our experience did not meet expectations. Upon check-in, the front desk staff simply asked for my name, handed me the room key, and pointed toward the elevators. There was no information provided about the hotel—no mention of breakfast hours, restaurant schedule, or amenities like the pool or gym, which I never ended up locating. When we got to the room, we were exhausted and went straight to sleep. Later, when we used the bathroom, we found the sink dirty and full of hair, as if someone had just shaved and it hadn't been cleaned. There was also no fan in the bathroom, and the ceiling was peeling and sagging. I reported the issue both through Expedia and directly to the front desk, requesting that housekeeping clean the room by 2 PM. I received no apology or acknowledgment—just silence. When we returned around 8 PM, the room still hadn’t been cleaned. I called the front desk and explained the situation, including that I work in the hotel industry and understand that housekeeping may not be available that late. I simply requested some fresh towels and that the trash be removed. Someone came up with towels and trash bags, but when I asked if I could hand him the trash, he replied, “I’m not here to take your trash.” At that point, I didn’t even bother

Probably the worst experience I ever had in a hotel started with a check in process to the room and the rest of the hotel staff. Just a very miserable bunch of people stay somewhere else this is obviously a poorly managed property.

The room was unclean. The lighting was dim and dismal. My bathroom was grimey on the floor from what looked like construction dust. There was a hole in the wall outside of my door.

Very tired property. Bed linen was clean and comfortable. Nice products in the bathroom. Overall the place needs a refurb in the common areas. Air-con must be upgraded, it's very noisy and clunky to use. Staff were pleasant.