Independent (SPHC) HOTEL CENTRAL TIMES SQUARE, an IHG Hotel

Good

The rooms realy old and not clean at all

Nice modern hotel. The rooms are quite small and there are only two elevators for 25 floors and I was always standing in line waiting to go up or down. I needed to for that when coming and going. Ice machine is in the basement so it will take 15 to 20 minutes to go down on the elevator get the ice and come back up. Yet it is in a great location, very cute, very friendly staff and very clean in the rooms. Big bathrooms and very comfortable.

Very nice clean safe hotel. Updated modern rooms. Not the greatest area but central location good for doing touristy things like theater and dinning. I recommend highly.

Everything was great plus an early check in! Clean comfortable room! No problems!

This was a great find-- close to Times Square without being right in the press of after-show crowds. This is around the corner from Restaurant Row,and has an adorable bar/restaurant area. The staff was super friendly. I would definitely stay here again.

Added 30 dollars for amenity fees. Room was uncomfortable except the bed. Morning time was huge rush. We arrived before 12 midnight but were told that 10 dollar on dinner/meals etc. could be adjusted on next day meals. Overall, not such a great experience in comparison to similarly priced NY hotels

Room was very clean. Staff was very friendly. Convenient to Penn Station and midtown sights

The staff were fantastic, especially the friendly chatty reception staff. Michael and Fransisco were great guys.

Great location, reasonable price excellent staff

Staff was great. Very good restaurant around will stay again.

The room I stayed I was small, for two beds to be put inside… Absolutely no space

Beds were so comfortable! Hotel was in a great location

We really enjoying staying at Voco. The staff is very friendly and courteous, the rooms are always clean and the location is perfect. I highly recommend this hotel if you are staying in NYC

The hotel was a great stay. It had an outdoor seating area and a game area. The bar area was nice as well.

The staff was amazing, took very good care of us. Marina was fantastic!

Great location and staff were always helpful, friendly, and available. So many great little nooks and lounging/eating spots on site. Staying on top floor (26) definitely helped with drowning out any city noise - down side: with only two elevators there could be a bit of a wait during busy morning rushes and stairs were once a last resort. Rooms feel smaller than online pics but well kept and comfortable for 4 adults. We did have to shuffle our suitcases around daily as there is minimal storage (hanging or drawers/shelves) available but it wasn’t a big deal to us, we knew we were paying for location and the modern touch. The windows were everything and made the smaller room feel open and bright. We got the city lights view and happy we did! Oh and late night food grab: the River food market on 34th is 24hrs - delicious sandwiches, etc.

I almost felt like I was at an all-inclusive resort in the Caribbean! The offered us a complimentary cocktail the day we checked in, a discount on food, free popcorn, complimentary water bottles each day, water machine to fill up our water bottles. I would definitely stay there again! Only downside was that there was nowhere to sit. We had 2 people in the room and only one chair so we had to sit on the bed, which I don't like doing.

Good

Elevator malfunctioned and needed to walk down more than 20 flights.