Wingate by Wyndham West Monroe

The staff was short. The rooms had pet damage. The soap was very little.

Sheets and comforter had spots on them. Also carpet had several stains in it.

The room was disgusting. I took some pictures if you would like to see them. It was totally unsanitary. There was hair on the bed and pubic hair on the rail in the bathroom. We luckily had antiseptic spray in our car. We sprayed everything down if we had not prepaid we would have left. I don’t see how this hotel is a Wyndham. It gives Wyndham a very bad name.

Property is older, but room was adequate and bed was comfortable. Bathroom had a roll-in shower and it was clean. Overall it was a nice stay. Staff was very friendly and helpful.

The customer service was phenomenal. Staff very helpful and friendly. The facility was not very clean, it had an awful smell of dirt and pee in the halls. The breakfast was terrible, little to no effort put into having a decent breakfast. The indoor pool was a murky color resembling a swamp. Our beds were half made and there was blood on our bed. We also didn’t have towels in our room.

The air was not working but they ended up providing a different room

Maid service was awful..room was not reset with towels nor was the tub/shower cleaned. The sweet lady at the front desk was alone and worked to death…

The room was not cleaned. There was a slippery film on the bathroom floor, no tissue or a shower curtain. The beds were not made and the floor was not vacuumed. (Toe nails and white spots/stains). Definitely not worth the $100 hold placed on the room.

The breakfast was poorly stocked, both food and supplies (plates, napkins and utensils) The milk was spoiled and the yogurt had expired.

My door lock didn’t work in one room. The other room had the cable ripped out of the tv. So we could watch tv.

Bathroom was not clean, was hair everywhere. No wash rags were in room, no shampoo.

Roaches, smelly, old

All went well

It was nice and comfortable

None

To start with the hair dryer caught on fire. It probably should have been replaced 3 years ago. And the tile in the bathroom is falling apart off the bottom of the floor. And the sink backed up within 3 seconds. And there were these little things on the carpet and I have no idea what that is but I stepped on it twice.

The hotel sent me to someone else’s room. They only booked me for 2 nights when I booked 3. I wasn’t in the correct hotel room. The ice machines didn’t work. My bathroom door wouldn’t close.

Room, bathroom and sheets were extremely dirty.

No one was at the check-in desk for over five minutes. Entrance of the hotel looked dank and dark. When a staff member finally showed up, The check-in was super slow. When I finally got my key for the room I took the elevator upstairs. All the hallways ways were dark. The lighting was very poor, maybe it’s because they’re trying to hide all the dirt and nastiness. When I open the door to my room, I felt like I had traveled back in time. Everything was old. The room smelled like mold. The toilets were rusted on the inside. Everything was just old. Nothing new there were stains on the sheets and everything was dark. I wouldn’t dare stay there or even recommend anybody stay there. I decided to try the pool thinking that would be a good thing, but I was wrong. The pool was disgusting. The hair in the pool was diabolical. The pool did not look like it had been cleaned in many many months. It was cloudy, and dirty with bugs floating in the water. It was nasty. There was no filter working whatsoever. It was super hot in there and there were only three windows open, which didn’t help anything. There were air-conditioning vents in there, but the air condition was not coming through. That was the worst Hotel experiences I’ve had in a long time. I thought because of the name this hotel had it would be a great experience, but I was absolutely wrong. I’ve stayed in Wingate by Wyndham before in Florida, and it was really nice, but this one was diabolically nasty!

there were cockroaches in the night table