Caracas Cumberland

Not worth the price, should be around $30 for such old property which is not maintained

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I have only one complaint the coffee is absolutely nasty please take care about Thanks

There is not breakfast buffet. It is only what they give you. not enough towel in the room. hot water didn't work. location is terrible.

Very frustrating... paid on line for one night and no record of it. Had to pay AGAIN with a credit card from the USA, which I didn't know they accepted them down there. Paid $ 35.20 on line and charged to my card Vs.6300.

The price per night were okay, around the hotel have 7 nice restaurants in walking distance. you hace to be on the look out while walking at night. you most alway think about your safety while on the street, keep you money is a safety place. alway be on the look out.

The Hotel maintenance is not good and I had my sun glasses stolen when I went downstairs to have my breakfast.When I asked for it they told me nobody know nothing.

-Staff is not willing to help, really disaponinting. -Water faucets at bathroom were in terrible state. They don´t do any maintenance. -Over all the hotel is in bad maintenance conduction. -Neighbour building is an invasion property, Very early in the morning (4:00a.m) you hear animal noises. -NOT recommended.

EXPEDIA MADE A ERRONOUS RESERVATION FOR THE 20-21 JANUARY 2014 AND I AM LEAVING THE COUNTRY 1-13-2014. I WILL DISPUTE THE CHARGE IF IT IS ON MY BILL. OTHERWISE EXPEDIA HAS BEEN GOOD FOR ME. I MOVED TO A LESS EXPENSIVE HOTEL "THE HOTEL" IN A VERY NICE MODERN PART OF TOWN AND AM MUCH BETTER PLEASED THAN THE CUMBERLAND. THIS AREA LOOKS LIKE SOMETHING FROM THE JETSONS. RODNEY GALLOWAY

I had a very nice week long stay at Cumberland. The room was clean and spacious, the staff was friendly and helpful, the complimentary breakfast was decent, and the view from the 17th floor was....well, I wouldn't say beautiful, but pretty captivating. My only regret was using the laundry service. I expected it to be overpriced, but the charges were nothing short of absurd. You can also easily get safe and reasonably priced taxi services right outside the main entrance, which is convenient.

The stay was comfortable enough, but the hotel is in serious need of renovation. The elevators don't always work and are not sufficient for the hotel needs. The staff, though, are very pleasant, professional and helpful. I was there for business, so my requirements were satisfied.

The hotel did the job. I had a bed to sleep on, nothing was stolen from my room, and the free breakfast is alright. Not worth $100 a night (probably comparable to stateside hotels I've even to that charge $30 a night, but with less maintainance), but they kept it clean. Most light switches didn't work, the shower sliding door was missing a panel, the tub drain was clogged (so you found yourself showering with a few inches of water at your ankle), the sink had a constant leak, the bed was as hard as the floor, all but one pillow was lumpy, wifi was mostly stable but was only in the lobby and was turned off at 10pm, and there were no do not disturb signs (so every mourning I had maids busting in while in my boxers). The staff was very nice , cheerful, and helpful, though. I'd say this hotels main problem was simple maintenance. You know, door knobs and loose towel racks, and things of the sort.

Very bad. The hotel is really bad and dirty. Will never stay there again.

Basic, old, slow elevator at traffic time, TV too old to function, expensive for what it is but ok for late arrival, early morning departure...

Over priced. The staff at the reception desk and the cleaning staff were wonderful. The breakfast staff was horrible. They did not clean tables on a timely manner, the food was always cold. 45 minutes before breakfast ended, they did not have food available. The staff was not friendly.

One of the two toilets in my rooms did not work from day one. Always had to wait at least 15-30 minutes for elevator. Two elevators, one was always not working. There wwere days/times both elevators were not working. One afternoon had to nap 2 hours in lobby until elevator was working. On checkout day, 5:30 AM, had to carry my luggage down from 13th floor because no elevator service. Desk clerk said there was no one to assist. 2nd day had to wait until 9PM, after many calls to front desk, to get clean towels. 2nd day had to wait until 7 PM. Last night there, the one towel had not been changed.. The most unique experience in all my years of travel.

I stayed in this hotel twice, for the first time me and my girlfriend were in the 12nd floor, the lift did not work and we had to use the stairs. The day we left the hotel we could not take a shower before leave because there was no water, according the responsible it was under maintance, it should take 15 minutes, we waited for 2 hours and nothing....

This hotel is the wort I been ever in my life, condition of the hotel is awfaul, carpet in room dirty, bathroom dirty, in very bad shape. One night I request an iron and was told thet do not let guest to iron in room but was told by the maid she could iron my cloth for a fee but could not request invoice for this service, air conditiones did not work. upon check in ( arrived at hotel al 3:15 PM ) had to wait 45 minutes to get my room, altough i asked several times i was never recive and answer. request to change rooms and was told it was impossibe. service over all not good at all. employees rude and with angry faces alwayd. TAKE AWAY THIS POPERTY FROM YOUR OPTIONS !!!! im hotelier and i know what im talking about

Room was very large with adequate, clean facilities. Continental breakfast was adequate but the same every morning. Staff helpful when language barrier was able to be breached.

Very bad recommendation, nothing works well there.