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Dalat Edensee Lake Resort & Spa
8.6
/10
Very Good
395 reviews
What Guests Say About Their Stay
Room Space (6)
Bedroom (6)
Staff Friendliness (5)
Bathroom (5)
Giang N.
9.6
/ 10
A great place to hide away for weekend with family and kids!!
Jenny W.
9.1
/ 10
We had an amazing time at the Edensee. The view and the surrounding were fantastic and peaceful. The heated pool was my daughter ‘s favorite. The room was comfortable. The peacocks were delightful to encounter. The welcoming basket of fruit was a nice touch and the complimentary afternoon tea was impressive. I would recommend this hotel to everyone and we would come back for sure in the future.
Bui A.
8.5
/ 10
We spent 2 nights at Edensee. It's very nice, clean and beautiful. Will be back soon.
Mai T. N.
10.0
/ 10
The hotel is so nice, there is a campus of trees, the pier is very beautiful. The breakfast is also delicious and has many dishes. Very suitable for relaxation to avoid the hustle and bustle of the city center.
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Cyndi D.
10.0
/ 10
Quiet space, suitable for relaxation, need a fully charged phone and a cameraman to be able to live a virtual life at the 7000m2 resort
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In the Area
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Tuyen Lam Lake, Zone VII.2, Ward 4, Da Lat, Lam Dong Province, Vietnam, 670000
Main Facilities
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Restaurant
Swimming Pool
24-Hour Front Desk
Parking
Elevator
WiFi
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Available Room Types in Dalat Edensee Lake Resort & Spa
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What's around Dalat Edensee Lake Resort & Spa
Tuyen Lam Lake, Zone VII.2, Ward 4, Da Lat, Lam Dong Province, Vietnam, 670000
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Discover More About Dalat Edensee Lake Resort & Spa
Location
Dalat Edensee Lake Resort & Spa is located in area / city Ward 4.
About Dalat Edensee Lake Resort & Spa
From business event to corporate gathering, Dalat Edensee Lake Resort & Spa provides complete services and facilities that you and your colleagues need.
Whether you are planning an event or other special occasions, Dalat Edensee Lake Resort & Spa is a great choice for you with a large and well-equipped function room to suit your requirements.
Have fun with various entertaining facilities for you and the whole family at Dalat Edensee Lake Resort & Spa, a wonderful accommodation for your family holiday.
This resort is the perfect choice for couples seeking a romantic getaway or a honeymoon retreat. Enjoy the most memorable nights with your loved one by staying at Dalat Edensee Lake Resort & Spa.
If you plan to have a long-term stay, staying at Dalat Edensee Lake Resort & Spa is the right choice for you. Providing wide range of facilities and great service quality, this accommodation certainly makes you feel at home.
Dalat Edensee Lake Resort & Spa is the splendid choice for you who are seeking a luxurious treat for your holiday. Get pampered with the most excellent services and make your holiday memorable by staying here.
This resort is the best spot for you who desire a serene and peaceful getaway, far away from the crowds.
Spa treatment is one of the main features of the resort. Pamper yourself with the relaxing treatment that rejuvenates you.
The highest quality service accompanying its extensive facilities will make you get the ultimate holiday experience.
The resort’s fitness center is a must-try during your stay here.
Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.
Get the best deal for finest quality of spa treatment to unwind and rejuvenate yourself.
24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
Savor your favorite dishes with special cuisines from Dalat Edensee Lake Resort & Spa exclusively for you.
WiFi is available within public areas of the property to help you to stay connected with family and friends.
Dalat Edensee Lake Resort & Spa is a resort with great comfort and excellent service according to most resort's guests.
Enjoy luxurious treats and incomparable experience by staying at Dalat Edensee Lake Resort & Spa.
All facilities in Dalat Edensee Lake Resort & Spa
Bar, Cafe and Lounge
Swimming Pool
Entertainment Facility
Fitness Center
Functional Hall
Things to Do
- Barbecue
- Children play area
- Entertainment for children
- Fitness center
- Garden
- Indoor pool
- Karaoke
- Library
- Massage
- Outdoor facilities
- Sauna
- Spa
- Hot tub
- Steam room
- Sauna
Hotel Services
- Bellhop
- Welcoming drinks
- Concierge
- Money changer
- Doorman
- Front desk
- 24-hour Receptionist
- 24-hour security
- Laundry service
- Luggage storage
- Medical service
- Newspaper in lobby
- Tours
- Wedding service
Food and Drinks
- A la carte breakfast
- A la carte dinner
- A la carte lunch
- Bar
- Breakfast
- Cafe
- Continental breakfast
- Early bird breakfast
- Gala dinner
- Set menu dinner
- Set menu lunch
- Snacks
- Vegetarian meal
General
- Ballroom
- Banquet
- Clothes dryer
- Connecting rooms
- Family room
- Fireplace in lobby
- Heater
- Non-smoking room
- Swimming pool
- Recreation room
- Rooftop terrace
- Terrace
Public Facilities
- Parking
- Coffee/tea in lobby
- Coffee shop
- Elevator
- 24-hour room service
- Restaurant
- Breakfast restaurant
- Dinner restaurant
- Lunch restaurant
- Room service
- Safety deposit box
- WiFi in public area
Sports and Recreations
- Archery
- Badminton
- Basketball
- Billiard
- Canoeing
- Fishing
- Fitness center
- Outdoor tennis court
- Table tennis
- Tennis
- Volleyball
In-room Facilities
- Bathrobe
- Bathtub
- Cable TV
- Desk
- Hairdryer
- In-room safe
- Minibar
- Refrigerator
- Separate shower and tub
- Shower
- TV
Business Facilities
- Business center
- Business facilities
- Conference hostess
- Conference room
- Meeting facilities
- Photocopier
- PRINTER
- Projector
- Theatre/auditorium
Nearby Facilities
- Beauty salon
- Gift shop
- Hair salon
- Laundry
Transportation
- Airport transfer
- Car rental
- Secure parking
Connectivity
- Internet point
- LAN Internet
- Free WiFi
Family-friendly Facilities
- Kids club
- Children pool
Accessibilty
- Disabled access friendly
- Wheelchair accessible
Shuttle Service
- Airport transfer (surcharge)
- Airport transfer
Kids and Pets
- CRIBS
Accommodation Policy & General Information in Dalat Edensee Lake Resort & Spa
Important Note
This hotel hosts a gala dinner during the New Year holiday period, and customers staying during this time may be charged for it. For further details, contact the hotel directly.
Document Policy
Upon check-in, you are required to bring ID Card, Passport & Visa requirement (for Expatriate). Please bring the required documents in hard copy.
Deposit Policy
Deposit VND 1,000,000 is required upon check-in. The accommodation accepts cash, debit or credit card.
Check-in/Check-out Time
Check-in:
From 14:00
Check-out:
Before 12:00
Accommodation charges VND 450,000/guest for extra breakfast.
Breakfast at the accommodation will be provided from 06:30 - 09:30.
Smoking is allowed only in the designated smoking area.
Pets are not allowed in the accommodation.
Children under 5 years old stay for free if using existing bed.
Children from 6 under 12 years old (using existing bed) will be charged additionally upon check-in.
Children 12 years and over are counted as adults and must use an extra bed. The fee of extra bed is dependent on the type of room you choose.
All special requests will be subject to availability. For further information please contact the property before or upon arrival for confirmation.
Foreigner are requires submitting their own passport with the Valid Visa or immigration documents (permanent residence card, temporary residence card or alternative documents as per agreement between the nations)
Airport transfer is available for VND 520,000/person.
There will be mandatory gala dinner (Compulsory Dinner for New Year) on 31-12-2025 - 31-12-2025. You will be charged VND 950,000 per Person upon check-in.
There will be mandatory gala dinner (Compulsory Dinner for New Year (For Child 6 - 11 years old)) on 31-12-2025 - 31-12-2025. You will be charged VND 475,000 per Person upon check-in.
There will be mandatory gala dinner (Compulsory Dinner Christmas Dinner Party 2025) on 24-12-2025 - 24-12-2025. You will be charged null per Person upon check-in.
There will be mandatory gala dinner (Compulsory Dinner for Christmas (For Child 6 - 11 years old)) on 24-12-2025 - 24-12-2025. You will be charged null per Person upon check-in.
General Information
Popular Facilities | Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi |
Check-In / Check-Out Time | From 14:00 - to 12:00 |
Breakfast Availability | Yes, hotel has room that provide breakfast |
Available rooms at Dalat Edensee Lake Resort & Spa | 155 |
Number of floors in Dalat Edensee Lake Resort & Spa | 2 |
Another facilities in Dalat Edensee Lake Resort & Spa | Barbecue, Children play area, Entertainment for children, Fitness center, Garden |
Frequently asked question in Dalat Edensee Lake Resort & Spa
What are available facilities at Dalat Edensee Lake Resort & Spa?
There are top facilites at Dalat Edensee Lake Resort & Spa such as Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Dalat Edensee Lake Resort & Spa?
The standard check-in time at Dalat Edensee Lake Resort & Spa is starting from From 14:00 while the latest check-out time is at Before 12:00
Does Dalat Edensee Lake Resort & Spa provide breakfast?
Yes, Dalat Edensee Lake Resort & Spa provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of Dalat Edensee Lake Resort & Spa?
Dalat Edensee Lake Resort & Spa is a 5.0-star hotel.
How many floors does Dalat Edensee Lake Resort & Spa have?
Dalat Edensee Lake Resort & Spa has 2 floors.
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More Reviews from Other Guests in Dalat Edensee Lake Resort & Spa
Overall Ratings & Reviews Dalat Edensee Lake Resort & Spa
Traveloka (253)
Other sources (142)
8.5
Very Good
From 253 reviews
Provided by travelers on
Cleanliness
8.7
Room Comfort
8.7
Meal
8.4
Location
8.3
Service and Facilites
8.5
People often mention about Dalat Edensee Lake Resort & Spa
All
Room Space (6)
Staff Friendliness (5)
Bedroom (5)
Activity Option (4)
Bathroom (4)
Distance to City Center (3)
Surroundings (3)
Family Friendly (3)
Ambiance (3)
Hotel Area (3)
Sort by
Most Recent
Format
With Text
Preferences
All Ratings, Current App Language, See all reviews
Traveler Reviews Dalat Edensee Lake Resort & Spa
Number of reviews per page
20
40
Customer reviews
Verified Traveler
8.5
/10
Reviewed 8 week(s) ago
Peaceful and beautiful setting. Friendly and helpful staff.
See original
1 people find it helpful
a
anhthublla
Staycation
10.0
/10
Reviewed 12 week(s) ago
My family always chooses this place as our place to stay when we come to Dalat.
See original
Find this review helpful?
GD
Gautham D.
Leisure
9.7
/10
Reviewed 14 week(s) ago
Only bad thing about the resort is their kids policy - despite declaring that we are traveling with kid - they charged surcharge (take note no extra bed , but surcharge since the kid will have to use the water in the toilet and also to be included for breakfast) of VND350k per night , which was not fair.
Rooms were good and the garden has been extremely well maintained.
For Indians and Halal seekers - the breakfast was mostly pork dominant - they can increase on the number of chicken dishes. Otherwise be prepared to have omelette , bread and fruits alone.
Read More
Find this review helpful?
nl
ngoc l.
Staycation
9.0
/10
Reviewed 19 week(s) ago
Should choose lake view room, beautiful, bathroom is very spacious and comfortable :)
See original
2 people find it helpful
P***n
8.5
/10
Reviewed 20 week(s) ago
Friendly and enthusiastic staff
See original
1 people find it helpful
D***h
Leisure
5.0
/10
Reviewed 30 week(s) ago
Food is not good, buffet for show.
See original
3 people find it helpful
PT
Phan T. B. H.
Staycation
10.0
/10
Reviewed 37 week(s) ago
Good. we like Edensee. we had my vacation many time in Da Lat. we would like to comeback this hotel.
Find this review helpful?
NM
Nguyen M. T.
5.3
/10
Reviewed 42 week(s) ago
tried very hard to accept, but really not satisfied, worst 5* hotel in Tuyen Lam lake
See original
2 people find it helpful
Accommodation's Reply
07 Feb 2025
Dear Guest,
We sincerely appreciate your feedback regarding the unfortunate experience. Your booking included a damaged towel and a towel disposal fee on the day of check-out, and this was done at check-in and room delivery. This is completely desirable for both parties.
Once again, the resort still hopes to receive your support, so that you can feel the change of the Resort.
Have a nice day!
Dalat Edensee Lake Resort & Spa
Customer Service Department
See original
S***n
Leisure
9.1
/10
Reviewed 43 week(s) ago
Little bit far from the city but good place to chill out with the nature
1 people find it helpful
Accommodation's Reply
07 Feb 2025
Dear our valued guest,
Greetings from Dalat Edensee Lake Resort & Spa!
Thank you so much for your review of our resort. We are pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.
Sincerely,
Dalat Edensee Lake Resort & Spa
Customer Service
TH
Thai H. T.
9.4
/10
Reviewed 43 week(s) ago
Dinner menu is very small, but delicious.
Beautiful scenery, friendly staff. Will come back.
See original
2 people find it helpful
Accommodation's Reply
07 Feb 2025
Dear Customer,
We are very pleased to receive positive reviews and absolute scores from you about your recent vacation at Edensee Lake Resort & Spa. The Dalat Edensee Resort staff is extremely happy and looks forward to welcoming you and your family back on your next vacation. We wish Mr. Vuong and his family good health and good luck.
Best regards,
Dalat Edensee Lake Resort & Spa
Customer Service Department
See original
T***n
9.7
/10
Reviewed 48 week(s) ago
The staff take care very well, everything is as I expected. The workers are a bit noisy but fun. 😅
This is the second time I've gone.
The breakfast buffet is delicious and varied.
See original
3 people find it helpful
Accommodation's Reply
04 Jan 2025
Dear Guest,
The Dalat Edensee Resort staff is extremely pleased to receive satisfaction with the convenient service and the enthusiasm and care of the Edensee staff with an absolute rating in the recent experience. We would like to thank you and look forward to welcoming you and your family back to the resort in the near future. Wishing you a good day.
Best regards,
Dalat Edensee Lake Resort & Spa
Customer Service Department
See original
NC
Nguyen C. P.
5.3
/10
Reviewed 72 week(s) ago
There were a lot of mosquitoes in the room. I asked the staff to help me handle the mosquitoes and then reported it, but then I didn't see anything. As a result, after returning from the trip, I had dengue fever. Too bad!
See original
3 people find it helpful
Accommodation's Reply
22 Jul 2024
Dear customers,
Thank you for choosing Edensee Resort during your vacation,
Dalat Edensee Lake Resort & Spa thanks you for sharing and appreciates your comments on recent unsatisfactory issues. We would like to receive and communicate to the Management level and relevant departments to have plans to improve service quality to our valued customers.
Edensee Resort wishes you good health and success and hopes to welcome you again in the near future.
Best regards,
Customer care department
Dalat Edensee Lake Resort& Spa
See original
NK
Nguyen K. T. T.
Staycation
9.7
/10
Reviewed 85 week(s) ago
Nhân viên vui vẻ nhiệt tình.Ăn sáng đầy đủ đồ ăn, ngon miệng. Có điều khu vực phòng tắm các rèm đóng không kín đáo nên không được thoải mái vì xung quanh có người đang sữa chữa nên không tắm được
2 people find it helpful
TT
Tran T. K. C.
8.4
/10
Reviewed 92 week(s) ago
Trải nghiệm ở phòng Mimosa thật tuyệt vời, phòng vừa vặn có hai lò sưởi, trang trí phòng cũng tuyệt vời, bên ngoài ban công, khuôn viên thoáng mát, cảnh vật đẹp, rất thích hợp để nghỉ ngơi vì không gian yên tĩnh bên cạnh Hồ Tuyền Lâm. Phòng tắm rộng rãi chỉ có vòi nước hay bị rỉ nước, phải lấy khăn chèn vào mặc dù đã kêu người tới xem xét. Mọi thứ ok hết tới khi check out thì tiếp tân báo nhân viên thu dọn có chụp lại hình làm bể cái quai cốc và cái khăn chùi chân bị dơ (tất cả là do phòng bị rỉ nước và do sàn nhà có dơ thật nên khi lấy thấm nước khăn dơ). Vẫn ok nếu khi bạn check phòng và báo hơn là việc chụp hình lại từ hôm trước và đưa bằng chứng cho khách như vậy không được thoải mái lắm, lần đàu tiên bị charge phí kiểu vậy. Và sẽ không quay lại vì phong cách làm việc như vậy.
Read More
5 people find it helpful
Accommodation's Reply
09 Mar 2024
Dear guests, send greetings!
Thank you for always giving special affection to Dalat Edensee Resort. We are extremely grateful to receive compliments about our staff, and thank you for your sincere sharing about the resort's facilities. Certainly, to get closer to you, we will constantly strive to bring you better and closer experiences in the future. Once again, thank you and we look forward to having the opportunity to welcome you back one day soon.
Best regards
Customer care department
See original
TT
THAN T. G.
10.0
/10
Reviewed 93 week(s) ago
Gia đình tôi có trải nghiệm thú vị tại đây.
3 people find it helpful
Accommodation's Reply
09 Mar 2024
Dear guests, send greetings!
Thank you for trusting and choosing Dalat Edensee Lake Resort & Spa for your vacation. We sincerely thank you for your high praise of the amenities, staff and resort setting. The Dalat Edensee staff hopes that in the near future, the Family will always support and give trust and love to the resort.
Wishing good health and good luck to you.
Love
Customer care department
Dalat Edensee Lake Resort& Spa
See original
Nguyen D. D.
8.8
/10
Reviewed 98 week(s) ago
Resort yên tĩnh, rộng rãi. Không khí mát mẻ, phù hợp nghỉ dưỡng, dành thời gian cho gia đình và người thân. Đường vào hơi sâu và tối.
5 people find it helpful
Accommodation's Reply
22 Jan 2024
Hello Guest!
We sincerely thank you for your high evaluation of your recent stay at Dalat Edensee Lake Resort & Spa, and look forward to welcoming your family on your next visits.
Best regards,
Customer care department
Dalat Edensee Lake Resort & Spa.
See original
Nguyen Quoc Dung
9.7
/10
Reviewed 100 week(s) ago
Clean rooms, beautiful furniture. Modern toilet and bathroom equipment. Great breakfast, fresh ingredients, harmonious taste. The resort landscape is so beautiful. Professional, attentive, friendly service.
See original
Find this review helpful?
Accommodation's Reply
10 Jan 2024
Send warm greetings to Mr. Dung!
Thank you very much for taking the time to share with us about your recent experience at Dalat Edensee Resort. We are extremely pleased to receive your satisfaction and good reviews during your recent experience. Besides, we also noted the comments that need to be improved in the future. Dalat Edensee staff looks forward to welcoming you back to the hotel in the near future. We wish you a good day.
Dalat Edensee Lake Resort& Spa
Customer care department
See original
VN
Vinh N.
6.0
/10
Reviewed 100 week(s) ago
The room was very boring, not as expected. Trash was left in front of the room's door, leaking and dirty, for 2 days without anyone cleaning it up.
See original
1 people find it helpful
Accommodation's Reply
26 Dec 2023
Sending respectful greetings to our valued guests!
First of all, we would like to send our sincere thanks to you for trusting and choosing Dalat Edensee during your recent visit to Dalat. Besides, it is a pity that the experience is not yet complete related to staff and room issues. Your comments have been carefully considered by the Management Board. Once again, allow us to send our most sincere apologies to you. We hope that in your next visits, you will still visit Dalat Edensee Family to have the opportunity to serve you and your family.
Best regards
Customer care department
See original
HT
HOANG T. T. T.
8.5
/10
Reviewed 100 week(s) ago
Edensee has a very beautiful view, spacious and clean rooms, friendly staff.
See original
1 people find it helpful
Accommodation's Reply
10 Jan 2024
Dear guests, send greetings!
Thank you for choosing Dalat Edensee Resort during your vacation. Dalat Edensee Lake Resort& Spa is honored to know that you had a wonderful experience when coming to the resort. Edensee Resort wishes you good health and success and hopes to welcome you again in the near future.
Best regards,
Customer care department
See original
JT
Josephine T.
6.0
/10
Reviewed 101 week(s) ago
The hotel details stated that it was a dog friendly hotel but when we arrived with our dogs they refuse us entry and we had to wait over an hour before they reluctantly allowed us. On the 3rd day of stay when we return to the hotel with our dogs after a day tour, we were once again being blocked from entry by the hotel security and allowed to enter after repeated reinforcement that we were cleared to bring the dogs. Where our rooms were there were a flock of peacocks that shitted all over our room front entrance. The service staff tried to blame our dogs for the shit. All in all it was not a pleasant stay-we were treated like outcasts just because we brought our dogs.
Read More
1 people find it helpful
Accommodation's Reply
10 Jan 2024
Dear Josephine Toh,
Thank you for choosing Dalat Edensee Lake Resort &Spa and for taking the time to provide feedback about your experience. We would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. We hope you will give us a chance by staying with us again
Sincerely regards,
Customer Care Dept.
Number of reviews per page
20
40
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Overall Ratings & Reviews Dalat Edensee Lake Resort & Spa
Traveloka (253)
Other sources (142)
8.5
Very Good
From 253 reviews
Provided by travelers on
Cleanliness
8.7
Room Comfort
8.7
Meal
8.4
Location
8.3
Service and Facilites
8.5
People often mention about Dalat Edensee Lake Resort & Spa
All
Room Space (6)
Staff Friendliness (5)
Bedroom (5)
Activity Option (4)
Bathroom (4)
Distance to City Center (3)
Surroundings (3)
Family Friendly (3)
Ambiance (3)
Hotel Area (3)
Sort by
Most Recent
Format
With Text
Preferences
All Ratings, Current App Language, See all reviews
Traveler Reviews Dalat Edensee Lake Resort & Spa
Number of reviews per page
20
40
Customer reviews
Verified Traveler
8.5
/10
Reviewed 8 week(s) ago
Peaceful and beautiful setting. Friendly and helpful staff.
See original
1 people find it helpful
a
anhthublla
Staycation
10.0
/10
Reviewed 12 week(s) ago
My family always chooses this place as our place to stay when we come to Dalat.
See original
Find this review helpful?
GD
Gautham D.
Leisure
9.7
/10
Reviewed 14 week(s) ago
Only bad thing about the resort is their kids policy - despite declaring that we are traveling with kid - they charged surcharge (take note no extra bed , but surcharge since the kid will have to use the water in the toilet and also to be included for breakfast) of VND350k per night , which was not fair.
Rooms were good and the garden has been extremely well maintained.
For Indians and Halal seekers - the breakfast was mostly pork dominant - they can increase on the number of chicken dishes. Otherwise be prepared to have omelette , bread and fruits alone.
Read More
Find this review helpful?
nl
ngoc l.
Staycation
9.0
/10
Reviewed 19 week(s) ago
Should choose lake view room, beautiful, bathroom is very spacious and comfortable :)
See original
2 people find it helpful
P***n
8.5
/10
Reviewed 20 week(s) ago
Friendly and enthusiastic staff
See original
1 people find it helpful
D***h
Leisure
5.0
/10
Reviewed 30 week(s) ago
Food is not good, buffet for show.
See original
3 people find it helpful
PT
Phan T. B. H.
Staycation
10.0
/10
Reviewed 37 week(s) ago
Good. we like Edensee. we had my vacation many time in Da Lat. we would like to comeback this hotel.
Find this review helpful?
NM
Nguyen M. T.
5.3
/10
Reviewed 42 week(s) ago
tried very hard to accept, but really not satisfied, worst 5* hotel in Tuyen Lam lake
See original
2 people find it helpful
Accommodation's Reply
07 Feb 2025
Dear Guest,
We sincerely appreciate your feedback regarding the unfortunate experience. Your booking included a damaged towel and a towel disposal fee on the day of check-out, and this was done at check-in and room delivery. This is completely desirable for both parties.
Once again, the resort still hopes to receive your support, so that you can feel the change of the Resort.
Have a nice day!
Dalat Edensee Lake Resort & Spa
Customer Service Department
See original
S***n
Leisure
9.1
/10
Reviewed 43 week(s) ago
Little bit far from the city but good place to chill out with the nature
1 people find it helpful
Accommodation's Reply
07 Feb 2025
Dear our valued guest,
Greetings from Dalat Edensee Lake Resort & Spa!
Thank you so much for your review of our resort. We are pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.
Sincerely,
Dalat Edensee Lake Resort & Spa
Customer Service
TH
Thai H. T.
9.4
/10
Reviewed 43 week(s) ago
Dinner menu is very small, but delicious.
Beautiful scenery, friendly staff. Will come back.
See original
2 people find it helpful
Accommodation's Reply
07 Feb 2025
Dear Customer,
We are very pleased to receive positive reviews and absolute scores from you about your recent vacation at Edensee Lake Resort & Spa. The Dalat Edensee Resort staff is extremely happy and looks forward to welcoming you and your family back on your next vacation. We wish Mr. Vuong and his family good health and good luck.
Best regards,
Dalat Edensee Lake Resort & Spa
Customer Service Department
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T***n
9.7
/10
Reviewed 48 week(s) ago
The staff take care very well, everything is as I expected. The workers are a bit noisy but fun. 😅
This is the second time I've gone.
The breakfast buffet is delicious and varied.
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3 people find it helpful
Accommodation's Reply
04 Jan 2025
Dear Guest,
The Dalat Edensee Resort staff is extremely pleased to receive satisfaction with the convenient service and the enthusiasm and care of the Edensee staff with an absolute rating in the recent experience. We would like to thank you and look forward to welcoming you and your family back to the resort in the near future. Wishing you a good day.
Best regards,
Dalat Edensee Lake Resort & Spa
Customer Service Department
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NC
Nguyen C. P.
5.3
/10
Reviewed 72 week(s) ago
There were a lot of mosquitoes in the room. I asked the staff to help me handle the mosquitoes and then reported it, but then I didn't see anything. As a result, after returning from the trip, I had dengue fever. Too bad!
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3 people find it helpful
Accommodation's Reply
22 Jul 2024
Dear customers,
Thank you for choosing Edensee Resort during your vacation,
Dalat Edensee Lake Resort & Spa thanks you for sharing and appreciates your comments on recent unsatisfactory issues. We would like to receive and communicate to the Management level and relevant departments to have plans to improve service quality to our valued customers.
Edensee Resort wishes you good health and success and hopes to welcome you again in the near future.
Best regards,
Customer care department
Dalat Edensee Lake Resort& Spa
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NK
Nguyen K. T. T.
Staycation
9.7
/10
Reviewed 85 week(s) ago
Nhân viên vui vẻ nhiệt tình.Ăn sáng đầy đủ đồ ăn, ngon miệng. Có điều khu vực phòng tắm các rèm đóng không kín đáo nên không được thoải mái vì xung quanh có người đang sữa chữa nên không tắm được
2 people find it helpful
TT
Tran T. K. C.
8.4
/10
Reviewed 92 week(s) ago
Trải nghiệm ở phòng Mimosa thật tuyệt vời, phòng vừa vặn có hai lò sưởi, trang trí phòng cũng tuyệt vời, bên ngoài ban công, khuôn viên thoáng mát, cảnh vật đẹp, rất thích hợp để nghỉ ngơi vì không gian yên tĩnh bên cạnh Hồ Tuyền Lâm. Phòng tắm rộng rãi chỉ có vòi nước hay bị rỉ nước, phải lấy khăn chèn vào mặc dù đã kêu người tới xem xét. Mọi thứ ok hết tới khi check out thì tiếp tân báo nhân viên thu dọn có chụp lại hình làm bể cái quai cốc và cái khăn chùi chân bị dơ (tất cả là do phòng bị rỉ nước và do sàn nhà có dơ thật nên khi lấy thấm nước khăn dơ). Vẫn ok nếu khi bạn check phòng và báo hơn là việc chụp hình lại từ hôm trước và đưa bằng chứng cho khách như vậy không được thoải mái lắm, lần đàu tiên bị charge phí kiểu vậy. Và sẽ không quay lại vì phong cách làm việc như vậy.
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5 people find it helpful
Accommodation's Reply
09 Mar 2024
Dear guests, send greetings!
Thank you for always giving special affection to Dalat Edensee Resort. We are extremely grateful to receive compliments about our staff, and thank you for your sincere sharing about the resort's facilities. Certainly, to get closer to you, we will constantly strive to bring you better and closer experiences in the future. Once again, thank you and we look forward to having the opportunity to welcome you back one day soon.
Best regards
Customer care department
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TT
THAN T. G.
10.0
/10
Reviewed 93 week(s) ago
Gia đình tôi có trải nghiệm thú vị tại đây.
3 people find it helpful
Accommodation's Reply
09 Mar 2024
Dear guests, send greetings!
Thank you for trusting and choosing Dalat Edensee Lake Resort & Spa for your vacation. We sincerely thank you for your high praise of the amenities, staff and resort setting. The Dalat Edensee staff hopes that in the near future, the Family will always support and give trust and love to the resort.
Wishing good health and good luck to you.
Love
Customer care department
Dalat Edensee Lake Resort& Spa
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Nguyen D. D.
8.8
/10
Reviewed 98 week(s) ago
Resort yên tĩnh, rộng rãi. Không khí mát mẻ, phù hợp nghỉ dưỡng, dành thời gian cho gia đình và người thân. Đường vào hơi sâu và tối.
5 people find it helpful
Accommodation's Reply
22 Jan 2024
Hello Guest!
We sincerely thank you for your high evaluation of your recent stay at Dalat Edensee Lake Resort & Spa, and look forward to welcoming your family on your next visits.
Best regards,
Customer care department
Dalat Edensee Lake Resort & Spa.
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Nguyen Quoc Dung
9.7
/10
Reviewed 100 week(s) ago
Clean rooms, beautiful furniture. Modern toilet and bathroom equipment. Great breakfast, fresh ingredients, harmonious taste. The resort landscape is so beautiful. Professional, attentive, friendly service.
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Accommodation's Reply
10 Jan 2024
Send warm greetings to Mr. Dung!
Thank you very much for taking the time to share with us about your recent experience at Dalat Edensee Resort. We are extremely pleased to receive your satisfaction and good reviews during your recent experience. Besides, we also noted the comments that need to be improved in the future. Dalat Edensee staff looks forward to welcoming you back to the hotel in the near future. We wish you a good day.
Dalat Edensee Lake Resort& Spa
Customer care department
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VN
Vinh N.
6.0
/10
Reviewed 100 week(s) ago
The room was very boring, not as expected. Trash was left in front of the room's door, leaking and dirty, for 2 days without anyone cleaning it up.
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1 people find it helpful
Accommodation's Reply
26 Dec 2023
Sending respectful greetings to our valued guests!
First of all, we would like to send our sincere thanks to you for trusting and choosing Dalat Edensee during your recent visit to Dalat. Besides, it is a pity that the experience is not yet complete related to staff and room issues. Your comments have been carefully considered by the Management Board. Once again, allow us to send our most sincere apologies to you. We hope that in your next visits, you will still visit Dalat Edensee Family to have the opportunity to serve you and your family.
Best regards
Customer care department
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HT
HOANG T. T. T.
8.5
/10
Reviewed 100 week(s) ago
Edensee has a very beautiful view, spacious and clean rooms, friendly staff.
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1 people find it helpful
Accommodation's Reply
10 Jan 2024
Dear guests, send greetings!
Thank you for choosing Dalat Edensee Resort during your vacation. Dalat Edensee Lake Resort& Spa is honored to know that you had a wonderful experience when coming to the resort. Edensee Resort wishes you good health and success and hopes to welcome you again in the near future.
Best regards,
Customer care department
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JT
Josephine T.
6.0
/10
Reviewed 101 week(s) ago
The hotel details stated that it was a dog friendly hotel but when we arrived with our dogs they refuse us entry and we had to wait over an hour before they reluctantly allowed us. On the 3rd day of stay when we return to the hotel with our dogs after a day tour, we were once again being blocked from entry by the hotel security and allowed to enter after repeated reinforcement that we were cleared to bring the dogs. Where our rooms were there were a flock of peacocks that shitted all over our room front entrance. The service staff tried to blame our dogs for the shit. All in all it was not a pleasant stay-we were treated like outcasts just because we brought our dogs.
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1 people find it helpful
Accommodation's Reply
10 Jan 2024
Dear Josephine Toh,
Thank you for choosing Dalat Edensee Lake Resort &Spa and for taking the time to provide feedback about your experience. We would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. We hope you will give us a chance by staying with us again
Sincerely regards,
Customer Care Dept.
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