The toilet leaked. Breakfast buffet was not replaced as items were depleted. Taxis to the airport were overpriced by the concierge..just get a taxi on the street and save 50% of the concierge quote. Paid $120 CAD for an evening checkout, less than the cost of an overnight stay booked through Expedia. Not a great location. Miraflores is a better choice.

N/A

Staff very nice. There is not heating in the rooms at all. The water in the shower stagnates up to the ankles. I wasn't too happy.

N/a

Very good customer service and friendly and helpful staff overall.

N/a

When the lobby used to only have two chairs the rooms used to be cleaner now the lobby is beautiful but the rooms look like a sad sad life

They used to treat me very good but the treatment basically nowadays was horrible the room was filthy, the carpets had stained they forgot the trash there was mold everywhere, it was very hard to sleep sometimes because of the humidity, the first time I stay there was amazing was very comfortable but now it feels like they just pushed me to any other room that nobody wants to stay in. I had a car accident and they didn't even say we're going to check it or take care of it now they just said sorry and walked away.

Clean room, nice staff, very convenient, but a little loud at night

Good

Great Hotel I really enjoyed here the staff was Awesome,great location close to shopping, restaurants etc

They couldn’t find my reservation and American Airline would not let me checkin and the counter wanted 20 US dollars to manually check me in this is terrible

Place is clean. There is NOT heating in the rooms.

Staff was very accommodating and friendly

5 star service and facilities at an affordable price. Overall, great experience !!!

The employees are very nice

Excelente ubicación, tiene centro comercial a 5 pasos, restaurantes, museos, plazas de recreo hermosas, cerca del centro histórico de Lima.

My stay was great. The staff were very helpful and friendly. The room was clean and comfortable and the food was good. friendly nd veemry helpful

5 star service from staff. The only negative is the constant car horns honking on the busy streets can be heard.

The hotel has an excellent location—very convenient for sightseeing, dining, and shopping. The room is very cost-effective. The breakfast was plentiful and satisfying. The only drawback is that the glasses in the room are very dirty, with oil stains and fingerprints on them.